"Parking and walking into the building is quicker than drive thru."
"I cannot say enough good things about the wonderful staff at this location."
"Worst bank experience as well as customer service"
Since 4pm today I have tried to call and get help on one of my accounts was put on hold, then called back put on hold again and they was hung up on. Just a simple account question no one was there to help. Not to mention they let you know no updates on your accounts. I had the worst banking experience at key bank. Would never refer anyone to go there. Not to mention the atms are awful and never work. The people who do work at this location are rude and in a rush for the next person. Worst bank experience as well as customer service
Hello Melissa, we would like to look into what happened for you. Please email details (no account numbers) to [email protected] Pleaser reference case# 88682 in the subject line. We can have the appropriate area reach out to you within 2 to 3 business days. Thank you.^CH
Horrible experience with the lead teller. They told us they could notarize a document. The lead teller sat there without a customer and waited until a few minutes after they closed. We got up and asked if she could help us. She said they couldn't because they were closed. So disappointed:(
Absolutely the worst service I have ever experienced with a bank. We opened up an account with Key Bank 4-weeks ago. Prior to leaving the office, I noticed the account name was incorrect. I asked her to fix it and Arie (banker) said that she will have it fixed immediately. Well that did not happen. I got 3 checks in the mail with the incorrect name about a week ago. I still have not received a debit card. We also asked to open up a credit card with them 2 weeks ago and they still have not ran a credit check. Absolutely the worst service that I have ever experienced. My advice for you is to run and take your money elsewhere.
Hello Ryan - We'd like to find out if you need any additional assistance or would like to share any additional details on your experience. Please email us at [email protected] with your full name, zip code, phone number, and case number# 82524 in the subject line. In the meantime, we will forward your concerns to our Branch Partners. Thank you, ^DD
Came back to KeyBank to give them another chance and had a great experience with Joe Hoover opening the account. Joe gets 5-stars because he was great but what happened afterwards is the terrible part. After walking out that day from opening the account, everything went downhill VERY fast. Our account has been flagged and they cannot provide an answer as to why or release the hold on our account. I am EXTREMELY unhappy with the service and am second guessing coming back to this bank in the first place. It has now been 8 days since we opened the account and we have not had access to it since! I'm sure if we had several thousand dollars in our accounts they would resolve this quicker... If the issue actually gets resolved, I may come back and update this review but for now, I wish I could give them 0-stars.
Hi Chad, we're sorry to hear that and we would love to take a look at the issue. Can you please provide us with additional details on this situation? Please email us at [email protected] and reference this review case number 82144. ^DR
The worst experience I've ever had with a bank. Been there only a few months and ready to jump ship. I over drafted by a few dollars and thought nothing of it as I had the money in my savings and moved it over to cover it immediately. That one mistake has cost me 160 dollars. They charged me an overdraft and THEN processed transactions I had made before the overdraft. After that I called to figure it out and was told I'd get a call the next day. 3 days no call so I call and leave a message.. 3 days still no call and now they've charged me even more because it wasn't handled yet lol. I call and am basically black mailed into opening a line of credit. Told they'll only negotiate the 160 on fees if I open credit. I tell them I cannot get approved, so now they won't and can't negotiate?I then sit on hold for an hour with zero answers and request they call me the next day with answers as my phone was dying... No call. Nothing. This has to be illegal. I spent a few dollars, has back in within a few minutes and am now being charged insane amounts. RUN. Edit to add: one month later and they're still playing around. I get told I'll get a call in a few days and never do and when I call they say "we are working on it" again RUN.
Hello Arianne, please email us at [email protected] with your full name, zip code & phone number. To protect your privacy, refrain from including any account numbers & reference case #75101. We'll send your case over to our escalation team & they'll be in touch within 2-3 business days. Thank you. ^PR
The female staff are very rude! They are horrible at relaying messages. The "branch manager" is even worse! They had a promotion to open an account, but because that specific banker left they did not honor what she said. It took them months and months to process that promotion which that was the only reason why I moved from chase! Now I'm trying to get a line of credit and waiting for a response from them is like pulling teeth! The branch manager actually told me she will get to it when she can. Not very professional! Horrible bank. I wish I didn't move from chase! I never had any problems with chase bank!
The lead teller seems to be under the impression that him and I have been friends for quite some time. Building rapport with customers is one thing but don't think for a second that you can create nicknames for me and think we are friends or it is ok. Don't appreciate the looks, "jokes" or small talk anymore. Knowledgeable but don't feel comfortable coming here anymore. Follow up review is for their online banking. Apparently the are fees for returning a charge back to me. So essentially they're cutting other fees in half. I'm closing this account. Experience has not been fun.
Hello - Thank you for the review. We would love to gather some information as to what we can approve upon. Please email us at [email protected] with any additional information. Thank you. ^JF
Have been waiting about 10 minutes while three bank employees help one customer and ignore a line of three customers and the drive through bell. The teller whom finally helped us wasn't even capable of letting me make a deposit into a family members account. Do not use this bank. Save yourself the headache and go to a real financial institution.
Hi Brooks! That is not the type of customer we strive for here at KeyBank. We will escalate this to the appropriate party. Please let us know if there is anything we can help with. Have a nice day! ^JF
The point of drive thru is suppose to be quick. Parking and walking into the building is quicker than drive thru. There seems to be a full staff of tellers but only one person is running the show, poorly. Signed me up for a supposely promotion that I did not acknowledge. When I went to cancelled, the personal banker said it was cancelled but they are still charging me an annual fee!
Mindy-We're sorry to hear about your recent experience. I'd be happy to review any outstanding issues. Please email any details to us at [email protected]. Please include your full name and phone number. -KeyBank Customer Care
I needed some information about my account I could not find online. I was "helped" by Sherry. She was impatient an unpleasant. I felt like I was bothering her by asking this information. Not only could she not help me, she was rude. I typically do most of my banking in downtown Denver locations and have never once had a teller that was anything but pleasant and professional, happy to help. Guess I will need to continue to use other locations.