Wells Fargo Bank

We moved branches from the location on 100th and Wads because the customer service here is 100% better. The staff and bankers are always friendly and attentive. They work to make sure you are happy with the service you receive. You are greeted when you enter the branch and someone is there to direct you to the appropriate person.

My family and I have been a members of Wells Fargo dating past 1992 here in Colorado and felt it overdue to leave a review. We value the service we always received at this branch. We appreciate you being open on Saturdays too. I would like to highlight, Fred and Marina's accommodating, friendly manner both are and all about business. Fred always has a smile on his face and a welcoming hand extended and believe he is the biggest supporter we have for our small and thriving business, we'd be little without them.

I have been a customer of Wells Fargo for 20 years.... what does that kind of loyalty get you? NOTHING!!!! NO CUSTOMER SERVICE, Nobody will answer the phone at my local branch, so I wasted my time making an unnecessary trip to the branch, and when you do go into the bank, you wait 15 to 20 minutes to be helped while all the bankers are "busy" sitting on the corners of their desks and chatting with each other!!! Time to find a better bank!!!!

The two tellers were extremely helpful and were courteous. They were able to assist me with my transaction and answer any questions that I had. The service was quick and painless. I do wish that Wells Fargo would update/clarify the website/mobile app. As this location does not carry foreign currency, they have to order it for you. I could have easily did that myself, but according to the website it leads one to believe that they have the currency onsite.

Very disappointed in this branch, today's experience was not something I've experienced before, here. I called multiple times to schedule an appointment for something that was not listed on the mobile app. I was never told until today that I can select any one of those options regardless of the actual appointment type needed - and no one was answering - called from 10 am through to noon, breaks in between until I gave up and called the 1-800 to get through. Failed to write down who I scheduled it through but she scheduled me for 1 pm (its 12:27 @this point) for Matthew Ronald. I usually worked with Joshua Barajas but he has left the branch. Im there in the lobby and its 1:01 and Matthew is still with a previous client, no biggie .. Than its 1:10 and no word of when he will be ready, I'm on a tight time limit here, finally one of the tellers (who checked me in) comes to tell me that the broad that scheduled me didn't even put me in the system! And Matthew was going to be a while! I'm already very frustrated, explaining I gotta get back to work - he attempts to get another banker, Chris or Cris, to assist and says he will be about 30 minutes willing to squeeze me in and I stated that I couldn't wait that much longer, again gotta get back to work. Simply needed to get a document, one page, three lines signed, and proceeds to express attitude with me that 'I'm trying to help YOU out' - helping me out should've been the person I was booked with to begin with, signing my paper had the person I spoke to over the phone had scheduled me in the system correctly and had someone simply answered the phone. I kept cool as long as I could, walked out and had to find someone else. Loyalty to a bank means nothing if they can't even answer for those who bank with them and than wanna catch attitude with the customer! The audacity. We need more Joshua Barajas'.

Should have known from the many bad reviews on Google and Yelp that this branch is no good. I called ahead and asked if I needed an appointment to close a checking account. They said, no and to come on in. After driving nearly 40 mins to get there, I was told they didn’t have any availability and I should have made an appointment. I couldn’t believe they didn’t offer any other alternative. Avoid this branch!

I was a bit discouraged when i first walked thru the doors on a Saturday morning, because the line of customers was almost out the door!! However it didn't take too long to get to the counter to get helped! And the teller I had (Mark) was very friendly & helpful & got me rt.outta there!

When will you hire more tellers for the drive through? It is unacceptable that I have to wait over 45 minutes to an hour and waste my entire lunch break taking checks for work for deposit. It's been like this for MONTHS. I am so sick of this I am considering moving all my personal accounts. I've been a customer since 1988. My mom retired after 37 years of loyal service to your company and even she has no idea what's whats going on with this branch and she was the vp of employee relations for this entire region! Customer service should be a priority. Make it so or I will go.

I have banked with Wells Fargo for over twelve years. However, beginning in May of 2020, I started the process of purchasing my first home with them. It has been a horrible experience. From the beginning, our close date was set for July 16th. The loan officer and underwriter thought it would be a great idea to tell me for over a month that everything was on track and ahead of schedule right up until three days before my closing date, at which time they would actually start doing the due diligence on the loan. Yesterday they began coming to me with problems about the loan. Things like my employment history weren't even checked over until three days before we are set to close. This is wholly unacceptable and there is no way I will ever start another loan with Wells Fargo ever again. My wife and I have promptly delivered every document ahead of schedule, reviewed every disclosure the moment we could, and they still are endangering the closing of my home loan by procrastinating like this. They even waived the appraisal of our property! That would have given them an extra week to work on the loan and yet they are doing this to us.

The lady Marina, refused to cash a check for me because I don’t not have a bank account with them I had one in the past and that was the reason for this check for a accounting error on their end!! Supper annoying how are going to send a check for your mistakes and not let me cash it!?