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U.S. Bank Branch

  • Drive-through
825 Coffman St, Longmont, CO, 80501, United States
Closed · Opens at 9 AM Sat
usbank.com
+13036789591
Make an appointmentappointments.usbank.com
Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 4:30 PM
Tuesday
9 AM - 4:30 PM
Wednesday
9 AM - 4:30 PM
Thursday
9 AM - 4:30 PM
Friday
9 AM - 4:30 PM
Saturday
Closed
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed

Reviews

5
26%4
0%3
5%2
0%1
68%
2.2
19 reviews

Summary

"No customer service,check for 4400$ vanishes with out a call back?"

"We're talking about maybe $100-$150 worth of rolled coins and small bills."

"She then proceeded to say she was too busy for the call and hung up on me."

Erika Recendiz · 1 year ago

Customer service was really bad at this specific bank. Especially the ladys who speak both Spanish and English. They have a job at the bank to help people but they always try to do the complete opposite, I called because the women who helped me with my cash made an error and while I was calling she was trying to switch up my story and she said she saw everything that happened when in reality she only said that to get the call over with. She then proceeded to say she was too busy for the call and hung up on me. And then she told the manager she never hung up on me and she said someone would call me back. Honestly I recommend they get some nice people working there and the experience would be so much better.

Owner's response · 1 year ago

Hello, Erika. Thank you for taking the time to leave a review. I apologize the service you've received at this location hasn't been good. If you'd like to discuss the recent interaction in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9083. We will give you a call directly. We look forward to hearing from you. ^Heather

ocean “iamoceansroar” babin · more than 2 years ago

Don’t open an account with US Bank! I have used other banks and none was as horrible at customer service as US Bank. They continually disregard my transfer each month so they can charge me overdraft protection. They offered $100 to open the account, but they never actually gave it to me.

Owner's response · more than 2 years ago

Good morning. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5491 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

melanie mann · 3 years ago

So I shared a negative review a few weeks back and I feel like Miguel and the crew are really trying to improve the service. The tellers seem to be smiling more and greetings are more pleasant. As a long time customer, I am grateful for the effort. As far as the reply that most transactions can be done through the atm.... I am a commercial client and cannot do deposits with 20 different checks through the atm. Even if I could I am not sure I would trust the process.

Jeffrey Stark · 2 years ago

All of my experiences with US Bank have been positive. There have been a few times that the wait felt a little long, but that's the case at most banks. I used to bank with Wells Fargo . . . not so positive.

Melanie Mann · 3 years ago

I have been a customer of this bank since before it was US Bank-Colorado National and between Covid and now the snow this past weekend, the journey to mediocrity has been completed. Closed branches, not enough employees, now just decided to not open at all today is extremely disappointing. Have threatened to leave this bank for years of sub par service and I feel I have no choice after this.

Owner's response · 3 years ago

Hello Melanie, thanks for sharing your feelings about the branch changes. We understand that changing the hours for our branches is a disruption for our customers. As an essential service, we must strike the right balance between continuing to serve the banking needs of our customers, while supporting public health efforts and ensuring the safety of our employees. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback and your commitment to us. ^Larisa

A. Shoggoth · 6 years ago

I do not do my own banking with US Bank, but my employer does and I sometimes need to get the store small bills and rolls of coins. First of all, US Bank is not open on Saturdays anymore, so that's rediculous in and of itself, but the service at this particular location is the worst. It might as well just be an ATM, for all the good the tellers do. I've pretty much stopped going here and go only to the main branch because this "convenience" location is anything but. On multiple occasions I've been told they don't have enough cash on hand to complete my transaction. And it's not like I am asking for thousands of dollars. We're talking about maybe $100-$150 worth of rolled coins and small bills. Utterly rediculous and useless. And the employees have seriously bad attitudes here.

Mitch Lindback · 3 years ago

I'd go zero stars if possible. Its no wonder why US Bank branches keep closing. The customer service is awful. Waited 5 minutes in the drive thru and two other vehicles got through before anyone even spoke to me. The hunt for a new bank begins today.

Owner's response · 3 years ago

Hello Mitch, thanks for sharing your feedback. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and you give us another chance. ^Larisa

John Houston · more than 3 years ago

What a nightmare,tried to have a friend deposit a check for me,the atm took the check,when we called on Saturday they didn't know what to say and gave me a wrong number! Eleven days later still no check,managers don't return calls,and tellers have no information? No customer service,check for 4400$ vanishes with out a call back? Time to reinvent the wheel us bank, management is in shambles!!

Michael Richardson · 4 years ago

I needed to wire money for a refi, they couldn't until the next day. Then they "forgot" to send which is causing great issues with my refi and now i may have to start over. Pathetic, POOR SERVICE!!! Find another bank, seriously

J M · 7 years ago

Took $342 out of my account on a Saturday for "miscellaneous adjustment debit", leaving me with - $40. Cant tell me why they took it out. The "best they could do" was give me a phone number to call on Monday.

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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