Bank of the West

The management is in complete disarray. I was directed to the manager, "Bertha." I had called in about a 5 year CD, and she couldn't even find the rate I was looking at on the landing page. I was looking right at it. There was also an offer to bump the rate with a relationship account, and she was clueless about that as well. She said she'd have to call me back after checking with someone further up the food chain. When she finally calls, she can't talk because there's someone else in the lobby. Well, I get that, but then why did she call me at a time she couldn't actually discuss this? And, then she gives me information which is completely contrary to what is clearly written on their web page. And then, she says she'll send me the link (when I asked for it) to where the lower rate for the CD was stated. But, she never even asked me where to send that link, so of course, no link. She never asked for my email or phone. I knew I quit this bank for a reason, as I used to be a customer, and now, I know why I won't be parking my money there in a long term CD as well. I'd call what I'd experienced as gross incompetence by management. One star for nice tellers, however.

Hands down the worst banking experience of my life. I applied for a business account. I was asked what my business activity would be and disclosed that the account was cryptocurrency related (and it's in the name of my LLC). I explained what i did and they called and verified that this was fine and opened my account. One week later I wake up to find out my account is zero'ed out. It simply says "debit" of the total amount of my account. I panickely call and get no answers. I call back several times and they finally are able to tell me they have closed the account but they can't tell me anything else. I go to the bank to get the balance of my account and they tell me i have to wait for a cashier's check to be mailed to me. It arrives 2 days later. Never given an explanation before during or after as to why my account was suddenly closed other than "it's because of cryptocurrency" which is in the name and was previously disclosed. My negative review doesn't deal with interactions at the local branch, but with how this corporation interacts with their local branch and communicate with their customers . Most unprofessional bank I've ever dealt with. Stay away at all cost.

Very helpful, always pleasant in helping through some tough times on an Estate.

The worst bank to work with in the state. Potentially country. Wow...

These people are so very nice and proficient!