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Cricket Wireless Authorized Retailer

Wireless provider offering phones & more

  • In-store shopping
16950 E Iliff Ave Suite F3, Aurora, CO, 80013, United States
Opening soon · 10 AM
cricketwireless.com
+13037557151
Saturday
10 AM - 6 PM
Sunday
11 AM - 4 PM
Monday
10 AM - 7 PM
Tuesday
10 AM - 7 PM
Wednesday
10 AM - 7 PM
Thursday
10 AM - 7 PM
Friday
10 AM - 7 PM

Reviews

5
51%4
15%3
2%2
7%1
24%
3.6
41 reviews

Summary

"Really appreciate her service."

"The gentlemen I encountered gave me an astonishing amount of misinformation."

"The staff at this location are usually nice and helpful however."

Julia Baker · 10 months ago

I was planning a trip to Paris. I asked for international plan to be able to text and call my family to let them know how I was. Also map to get around Paris. Got to Paris and had no service. Had to buy a phone from a local shop, that cost me 140 euro. I was very upset, but made the best of it.

Owner's response · 10 months ago

We're sorry to hear about this. We appreciate you bringing it to our attention.

nakisha gates · almost 1 year ago

Me and my husband went in to upgrade new phones. The energy from the employees were terrible. We walked in the never said hi welcome to cricket I asked them about their phone she said they didn't have them they don't never have them but it's the one on their window which she found that they had them then she tried to charge me extra over the hundred dollars that I was supposed to pay. They need more communication if they will turn their music down in the store they making hear people talking. I'm just saying the young ladies need to find another job if they're going to have that energy and they need to work at a graveyard with that energy they have

Owner's response · almost 1 year ago

We are sorry to hear that our team was not able to meet your expectations during your visit. We will be sure to share this information with our store leadership team to enhance our customer experience and earn a better rating on your next visit. Thank you for your rating.

Shah Mehmood Ghulam Yahya · more than 10 months ago

Really rude employee ( Christina), I just wanted to change my cricket plan. And asked about the plans, she even didn’t told me what plans they have. So rude.

Owner's response · more than 10 months ago

We are so disappointed to hear how your recent experience went. It sounds like this could have been handled way better than it was. We apologize. Please contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance. 💚

Mitchell Speaks · 1 year ago

Literally just got off the phone with an extremely rude lady. This customer service is offensive. Should be fired. She is a PRB

Owner's response · 1 year ago

We are sorry to hear about your poor experiences at this store. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.

Erin Tracey · more than 2 years ago

I've been a Cricket wireless customer for just over a year and have had nothing but problems. My name was entered incorrectly when setting up my account leaving me no access to online account options. My auto-payment has been removed twice without my knowledge causing suspended cell service and additional fees. The staff at this location are usually nice and helpful however. There seem to be better wireless account options for around the same cost and I'm strongly considering changing providers.

Owner's response · 2 years ago

Thanks for visiting us! We look forward to providing a better experience & earning 5-stars on your next visit! #SmileOn

Leana smith · almost 2 years ago

Austin took very good care of my account after will so rudely wouldn’t help my dad when he came in the day before. Austin cleared the air and helped us file our claim. We almost left cricket due to the poor service so Austin saved a customer.

Owner's response · almost 2 years ago

We appreciate your visit! We always want to give smile-worthy service. Your feedback is a very valuable part of that. Thanks for the 5-star rating! #SmileOn 😄💚

Mandy Dreher · almost 3 years ago

Angelica was the store rep who helped me through process of upgrading my phone. She knew I was coming in and put the phone on hold, I arrived and Angelica was professional, insanely kind and efficient throughout the process. This could have not been an easier set up. Really appreciate her service.

Owner's response · 2 years ago

Thanks for visiting us! We appreciate the 5-star review! #SmileOn =)

Eric Gruneisen · almost 3 years ago

I arrived at the store at 2:00 pm on a Sunday the hours clearly state that the store was open so did the open sign. after going to several stores to try and find the device I needed This store was closed and had sign that “Back in 10 min. I waited for an hour for someone to return. I watched three other customers drive off in frustration. I’m sure the store lost at least $500.00 in sales in that time. After the employee return she was not the friendliest person so I told her thanks but no thanks. If you require masks it should be posted so you don’t rudely ask your customers to go get one.

Owner's response · 2 years ago

We're sorry to hear you had a poor experience at our Authorized Retailer location. Feel free to contact Cricket Support on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance.

Aimee Ridgway · 5 years ago

I went in to switch out a phone I had purchased for a different phone, utilizing the 7-day no remorse period. The gentlemen I encountered gave me an astonishing amount of misinformation. He told me the phone I wanted would be $400, it turned out to be $300. He told me it would take a week to have it sent to the store (which would have been past my 7 day allowance), it took less than 24 hours. He told me I couldn’t exchange it without a receipt, then printed out one within seconds. He told me I couldn’t return my phone and go to another cricket store to get the phone I wanted, this was also untrue. He told me he fixed my phone by updating an app, yet the problem persisted. To make matters worse he was rude the whole time. I asked him for his name on the way out of the store and he gave me a fake name. The next day I returned to pick up my phone (having figured out the issue elsewhere) only to discover his name was not what he had said, but Eduardo. Such terrible customer service it was upsetting. It honestly makes me sad to have to give this location two stars because all of the other employees I came in contact with were very helpful and kind. Also a word of caution to other cricket members- if you exchange your phone they will not take back the case you bought with it.

Owner's response · 5 years ago

We're very sorry to hear about your experience Aimee. We appreciate you bringing this to our attention and we will address it accordingly.

monet owens · 3 years ago

I Called and talked to the store manager Lisa about the Status of my application and I can hear her in traffic as we were talking, I asked about my application, she asked my name and she proceeded to tell me I don’t have the qualifications for what she’s looking for. How would she know what qualifications I have if she’s not even looking at my resume? Or in front of a computer? Very unprofessional and rude!

Photos

About

Wireless provider offering prepaid mobile phones, coverage plans & a range of accessories.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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