Cricket Wireless Authorized Retailer

I was planning a trip to Paris. I asked for international plan to be able to text and call my family to let them know how I was. Also map to get around Paris. Got to Paris and had no service. Had to buy a phone from a local shop, that cost me 140 euro. I was very upset, but made the best of it.

Me and my husband went in to upgrade new phones. The energy from the employees were terrible. We walked in the never said hi welcome to cricket I asked them about their phone she said they didn't have them they don't never have them but it's the one on their window which she found that they had them then she tried to charge me extra over the hundred dollars that I was supposed to pay. They need more communication if they will turn their music down in the store they making hear people talking. I'm just saying the young ladies need to find another job if they're going to have that energy and they need to work at a graveyard with that energy they have

Really rude employee ( Christina), I just wanted to change my cricket plan. And asked about the plans, she even didn’t told me what plans they have. So rude.

Literally just got off the phone with an extremely rude lady. This customer service is offensive. Should be fired. She is a PRB

I've been a Cricket wireless customer for just over a year and have had nothing but problems. My name was entered incorrectly when setting up my account leaving me no access to online account options. My auto-payment has been removed twice without my knowledge causing suspended cell service and additional fees. The staff at this location are usually nice and helpful however. There seem to be better wireless account options for around the same cost and I'm strongly considering changing providers.

Austin took very good care of my account after will so rudely wouldn’t help my dad when he came in the day before. Austin cleared the air and helped us file our claim. We almost left cricket due to the poor service so Austin saved a customer.

Angelica was the store rep who helped me through process of upgrading my phone. She knew I was coming in and put the phone on hold, I arrived and Angelica was professional, insanely kind and efficient throughout the process. This could have not been an easier set up. Really appreciate her service.

I arrived at the store at 2:00 pm on a Sunday the hours clearly state that the store was open so did the open sign. after going to several stores to try and find the device I needed This store was closed and had sign that “Back in 10 min. I waited for an hour for someone to return. I watched three other customers drive off in frustration. I’m sure the store lost at least $500.00 in sales in that time. After the employee return she was not the friendliest person so I told her thanks but no thanks. If you require masks it should be posted so you don’t rudely ask your customers to go get one.

I went in to switch out a phone I had purchased for a different phone, utilizing the 7-day no remorse period. The gentlemen I encountered gave me an astonishing amount of misinformation. He told me the phone I wanted would be $400, it turned out to be $300. He told me it would take a week to have it sent to the store (which would have been past my 7 day allowance), it took less than 24 hours. He told me I couldn’t exchange it without a receipt, then printed out one within seconds. He told me I couldn’t return my phone and go to another cricket store to get the phone I wanted, this was also untrue. He told me he fixed my phone by updating an app, yet the problem persisted. To make matters worse he was rude the whole time. I asked him for his name on the way out of the store and he gave me a fake name. The next day I returned to pick up my phone (having figured out the issue elsewhere) only to discover his name was not what he had said, but Eduardo. Such terrible customer service it was upsetting. It honestly makes me sad to have to give this location two stars because all of the other employees I came in contact with were very helpful and kind. Also a word of caution to other cricket members- if you exchange your phone they will not take back the case you bought with it.

I Called and talked to the store manager Lisa about the Status of my application and I can hear her in traffic as we were talking, I asked about my application, she asked my name and she proceeded to tell me I don’t have the qualifications for what she’s looking for. How would she know what qualifications I have if she’s not even looking at my resume? Or in front of a computer? Very unprofessional and rude!