place hero

Cricket Wireless Authorized Retailer

Wireless provider offering phones & more

  • In-store pick-up
  • In-store shopping
10330 E Colfax Ave, Aurora, CO, 80010, United States
Open · Closes at 7 PM
cricketwireless.com
+13035470980

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Monday
10 AM - 7 PM
Tuesday
10 AM - 7 PM
Wednesday
10 AM - 7 PM
Thursday
10 AM - 7 PM
Friday
10 AM - 7 PM
Saturday
10 AM - 6 PM
Sunday
12 PM - 5 PM

Reviews

5
68%4
11%3
8%2
0%1
13%
4.2
75 reviews

Summary

"Costumer Service was good and quick, Prices are a little on the high end"

"The staff are very helpful and great Customer service in the store."

"When I spoke to the manager she was also rude and unhelpful."

Rob Coca · almost 11 months ago

Very friendly and helpful staff, went above and beyond to help resolve our issue. Antonio and Cruz were great, highly recommend this store

Owner's response · almost 11 months ago

Thank you for the 5 star rating and for supporting our Cricket Nation!

Brooke T · more than 1 year ago

I came in with my moms iPhone she used for three days before she decided to switch back to android to get the iPhone ported over to an existing account. She asked me to sell it for her now after leaving the store my phone has a passcode on it and I’m locked out of the phone my mom never set q passcode on the phone and the customer service was horrible. It’s my problem now that the representative locked my iPhone and lied and said all cricket stores close at 7 when I called a different cricket store that closes at 8… he obviously needs some training on his job and now I’m stuck with a locked iPhone because of him and he asked if I checked the registry to see if it was a stolen iPhone after I had already explained this was my moms old phone I’m seeking for her. Now I can’t sell it because I’m locked out because it was a completely unlocked restored iPhone and he closes in 15 minutes and had no solution…. I just want to reiterate this iPhone never had a passcode the three days it was used and he was the most unhelpful person who provided the most inconvenient customer service experience and called me a thief.I’ve attached a pic of how the phone was before he touched it - unlocked and ready to port over

Owner's response · more than 1 year ago

Hi there! We are sorry to hear about your recent experience. Our Cricket Wireless Support team is available to assist you on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) to provide assistance with your issues. We hope to hear from you soon.

Cathleen Crihfield · 4 years ago

This is a very good cricket I do recommend to others.The staff is extremely friendly and go all the distance to help no matter the hassle. I specifically worked with JESSICA the past two days, and she has gone to extreme lengths to help me and everytime I left with all problems solved, please give her this review and she deserves a free lunch! All my gratitude thank you.

Owner's response · 4 years ago

Thank you for the great review!

Penachar01 Chargualaf · 4 years ago

Sylvia Gomez has excellent customer service skills. I called for her at the colfax store to ask her a question and she was not available at that time, but she called me back shortly, and i didn't expect her to call me cause the rep that answered said for me to call back, but i didn't. She goes above and beyond for her customers. Never has this happened in the 3 years of service with at&t.

Owner's response · 4 years ago

Thank you for the great review!

Brett Exline · almost 6 years ago

The staff here was not very helpful. When I arrived I had let them know my phone was having charging issues and that I was pressed for time. They drug they're feet the entire time I was in there. When I spoke to the manager she was also rude and unhelpful. After being there nearly 45 minutes I left with the same issue i walked in with. They could not even sell me a new phone because their system was down all of a sudden, eventhough other reps were helping people around me. Very unprofessional, will not be back.

Chris Jensen · more than 1 year ago

I must have bad luck. I don't know how I got the rudest employee working for Cricket. Probably time to move on, after this experience.

Owner's response · more than 1 year ago

We are sorry to hear that our team was not able to meet your expectations during your visit. We will be sure to share this information with our store leadership team to enhance our customer experience and earn a better rating on your next visit. Thank you for your rating.

Shadow Jae · 4 years ago

Super friendly and amazing staff. Giselle went above and beyond helping me find a phone for my mom. I really appreciate the good customer service from her. Thank you.

Owner's response · 4 years ago

Thanks so much for the 5 stars!

kese Reese · 4 years ago

Desirae brown is the real deal holy field, she handled business proficiently. She got me in and out the store in 15min with a newly activated line as a new customer😊

Owner's response · 4 years ago

Thanks so much for recommending our location!

Erielle Cardona · 2 years ago

Elia P went above and beyond. Very professional and had excellent customer service.

Owner's response · almost 2 years ago

Awesome! Thanks for taking the time to share your 5 star review with our Cricket Nation! We are thrilled to hear that you enjoyed your in store service experience! #SmileOn

Tyler Jackson · 10 years ago

Sold 2 bad galaxy s3 phones, tried not accepting the second one for a refund, had to threaten to call an actual cricket store to get her to cooperate. Horrible service all around save the time and headache and go to an actual cricket store.

Photos

About

Wireless provider offering prepaid mobile phones, coverage plans & a range of accessories.

Service options

In-store pick-up
In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Planning

Quick visit

Payments

Credit cards
Debit cards
NFC mobile payments

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