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Metro by T-Mobile

Wireless provider offering phones & more

  • In-store shopping
275 S Sheridan Blvd, Lakewood, CO, 80226, United States
Open · Closes at 7 PM
metrobyt-mobile.com
+17206698958
Saturday
10 AM - 7 PM
Sunday
11 AM - 5 PM
Monday
10 AM - 7 PM
Tuesday
10 AM - 7 PM
Wednesday
10 AM - 7 PM
Thursday
10 AM - 7 PM
Friday
10 AM - 7 PM

Reviews

5
43%4
9%3
9%2
7%1
32%
3.3
44 reviews

Summary

"I would reccomend this location for quick and comprehensive service."

"They only serve Mexican"

"The lady at this store wouldn’t help my dad call customer service."

Nelly Gallegos · almost 11 months ago

The lady at this store wouldn’t help my dad call customer service. She insisted she couldn’t do it. But another metro did. Worst place ever.

Owner's response · almost 11 months ago

Hello Nelly, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!

Pamela Deines · more than 1 year ago

If I could give Andrick a 100 stars I would. Best service I've ever had anywhere. Kind, patient and very efficient..and handsome to top it all off. This man deserves a raise immediately.

Lopez Castillo · more than 1 year ago

Every time I come here the reps are very rude and very vulgar , I told them I wanted to remove a line they didn't even direct me to call customer service the guy just told me straight up that I have to pay for it , I will never be coming to this location again

Owner's response · more than 1 year ago

Hello, We pride ourselves on providing an awesome experience and I am disappointed to learn that we did not live up to that standard. We appreciate you being a Metro by T-Mobile customer and hope we can earn back your trust and confidence. If you get a moment, please email me at [email protected] so we can further discuss your recent visit. Thank you for your feedback!

Millie H · more than 5 years ago

I came into this location on 9/28 and was immediately greeted byNaniz who was helping another customer at the time and let me know she would be right with me. She has outstanding customer service and went out of her way to help me and get into contact with her manager who wasnt on site to let me know when i could come in with my phone that has been malfuctioning so they could help me get a replacement. She was prompt and knew what she was doing. I would reccomend this location for quick and comprehensive service.

shirley Dixon · almost 4 years ago

What a very confusing experience. I was told l had no insurance on my phone and l'd have to up grade my phn and get insurance in August. I was shown my information on the cash register monitor and was told this outcome. Well l went to Metro PC after calling customer service, l do have insurance and was able to get a replacement phone. Did you try and rip me off? Wow!

Sarah Johnson · 4 years ago

The Gentleman, Keifer, was hands down, the best sales rep I’ve ever dealt w @ any location from Colorado-Iowa! He was respectful, honest, knew what he was talking about&did not give me the run around! If I ever need to visit a metro location again I will drive the extra miles to go deal w him again. Thank you again Keifer!!!!!

Tone Woods · almost 7 years ago

Went in for a phone upgrade (69$) was told by the sales girl i would have to pay 180$ because the phone included new case and cover for the phone and manditory insurance was required! Weird because i left to another Metro Pcs got the phone for exact price and was told the lady must of been trying to scam for commission..Not recommended

Sheree Samora · almost 8 years ago

I was having problems with my phone and was directed to see store manager when i went in for the 3rd time manager was not in on 4th visit to make story short manager treated me like crap mad rude comments threatened to kick me out of store and messed up my phone worse than what it was. Also the 2 good comments here are from the store manager and a female employee

Loretta Sparks · 5 years ago

The woman that worked with me was very knowledgeable and repaired my phone just very quickly I have a very appreciative this is an employee should keep on she does a good job thank you Loretta Sparks

Noel Martinez · more than 1 year ago

Very poor customer service employee was very unprofessional and in need of training.

Owner's response · more than 1 year ago

Hi Noel, We are sorry that your experience made you feel this way. Please tell us more about your experience and if we can help. We will circle back with the team regarding their training and communication. Please contact me directly if there's more I can do to help you. [email protected]

Photos

About

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly

Planning

Quick visit

Payments

Credit cards
Debit cards
NFC mobile payments

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