Verizon Authorized Retailer - Cellular Plus
- In-store pick-up
- In-store shopping
Hours
Reviews
Summary
"It was a great experience and I highly recommend this location and this staff."
"Jaime was splendid took care me with great customer service A SERVICE QUALITY"
"Taylor was very pleasing to work with no pressure and gave me all options"
Serette at Verizon wireless is truly the best account manager ever! Not only did she know what to do to fix my iPhone, she helped me upgrade my service at little to no cost! She’s super professional, kind & helpful. The whole staff is great & they didn’t make me wait an eternity to be helped! I highly recommend her & this Verizon location! Thanks everyone!
Jamal was Amazing and took care of all my issues! I highly recommend him and his team.
Raquel was absolutely amazing! We had a super difficult problem and she was incredibly considerate and helpful the entire time. Definitely the best help we could have gotten
Switched 2 lines to Verizon, to take advantage of NFL Sunday Ticket deal, took 3 hours for the staff to input the data and get the phones switched over. 3 hours!!!! Then they tell my there will be a 1 time activation charge for each line, ok paid for that and taxes for $257. They could not tell me what my 1st bill would be other than it would be higher than normal as the credits for my devices would not become active till 2nd billing cycle. So I receive my 1st bill a little over 2 weeks later, $423!!!! Almost $700 dollars for 1 month of service!!!!! The $257 I paid didnt include activation as I was informed at the store, it was 30 some dollars ea for them to "setup my devices" something I would have done myself had I known. Oh and the icing on the cake is they incorrectly entered my data into their system, forgetting to include my wifes traded in phone on their paperwork so I still havent received the NFL Sunday Ticket promo due to this!!! Going on 4 hours of chats/calls/texts with Verizon's terrible customer service and still not sorted 3 weeks later. GO TO ANY OTHER STORE THAN THIS ONE !!!!! TERRIBLE !!!!
We would like to apologize for this disappointing experience. Providing amazing customer service is really important to us and we did not do that for you. We would really like an opportunity to not only fix this for you but to also follow up with our team to ensure this does not happen again. Our Territory Manager, Emily, would like to visit with you. Could you please private message us with your phone number or email so that Emily can contact you? You can also email Emily directly at [email protected]. We hope to hear from you soon!
Serette is truly the best at helping you with all your needs at this Verizon location! She’s patient, kind, and very knowledgeable about all things Verizon! The whole staff is great but she’s the best!
Raquel was the best! Talked me through all of the steps and clearly explained the options. She transferred all of the information from my old phone to the new one effortlessly! Great service!
Jamal & Raquel are great thanks for the loyalty promo cost me 0 always looking out for there customers
Jamal is literally the BEST! He has helped us set up several phones over the past several years, and he always makes the process quick and smooth. Jamal is the only Verizon employee I want helping my friends and family and cannot recommend him enough!
Raquel was so very helpful clearing out my handicapped daughter's phone. Very polite, understanding, and patient explaining to this old technologically-challenged Grandma how I can access the phone's capabilities. But, I think in the future, if this happens again, I will just come back to Raquel to help me again. Thanks much, Raquel.
Jamal & Dre are absolutely AH-Mazing to work with. Experts in the field, entertaining, and made my day for sure!! They are like family & highly recommend them!!
Service options
Accessibility
Planning
Payments
Similar
Other nearby cell phone stores that people also search for!
1.28 miles
1.45 miles
1.59 miles
1.68 miles