Wireless provider offering phones & more
- Kerbside pickup
- In-store shopping
"We have a new phone, new service, phone case, and liquid screen protector!"
"I never knew what quality sounded like until I switched."
"It's a great atmosphere and the people are great."
exceptional service! went into store to switch services from verizon... so happy we finally did. my husband and i were in T-Mobile for over 2 hours getting switched over and porting our numbers, but all the sales reps working that day (the day after 4th of July) were so friendly and helpful. they didn't complain or give us any kind of attitude about our needs, they just got us taken care of!! and yes, we noticed a difference in cell service as soon as we left the store!
These girls are THE BEST. We had been with AT&T for over 30 years—yeah, you read that right. Over thirty years. We’re not the types that make changes lightly, particularly since we had multiple discounts grandfathered in & thought we had a pretty good deal, but we decided it was time to look around at the options. We had done this before and ended up staying where we were but after thoroughly investigating Verizon, T-Mobile, and even going back to AT&T and telling them the offers we had and seeing if they could beat them, we realized that T-Mobile was almost half the cost of the other two major carriers. When we were told we could all trade our phones in and get new ones (my iPhone 11 got me a 14 pro while other family members went for the new Samsung) we decided to take the plunge and put our 6 lines in T-Mobile & Alea’s hands. Alea is the manager at this location and boy does she put the customer service everywhere else to shame—she took getting us the best deal with the plans and phones we wanted as a personal challenge. She also arranged for the family members who live out of state to get their new phones at T-Mobile locations closer to them and got all of our phones’ contents transferred over there in the store before we left. She really made the whole experience go smoothly and painlessly. The other two girls at the shop, Zan and Jessica, assisted us when they weren’t helping other customers (6 phone transfers is a lot) and both of them were great too. All in all, we cut our monthly bill almost in half, got new phones with our trade-ins, and walked out of there pretty happy. We highly recommend this location. Alea will set you up right.
Zero stars. Manager wouldn’t bother to leave her office to assist a customer service rep who has only been at the store since 2023 and has no clue how to communicate. Terrible Attitudes and HORRIBLE service. Stay away. They sent me to BEST BUY to fix an issue with T-Mobile and then BEST BUY sent me back and the manager sat in the back and did NOT come out to assist
Hi Sarit! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
I went in just to get the new T-Mobile internet the guy told me that I had to pay my bill for the equipment I told him that I already had it on a automatic payment schedule he told me I wasn't able to get it until I paid off my bill after I left the store I was able to purchase it online with a 2-day to 3 day shipment Also asked the guy if I could possibly change my payment date And he told me I would have to contact customer service The store is not here to help you they're just after your money It looks like
Nice staff in a franchise store. Remember that they get paid best for selling you something. That said, I've been a T-Mobile for over 20 years and was VERY disappointed with phone upgrade options.
After going to multiple t mobile stores around the Denver metro area none of them were able to figure out what was going on with me and my fiancés phones. I came here to seek for help Alea and Julissa manager and assistant manager helped me right away and figured out what was going on with the 2 phones. Amazing Charisma and professionalism. Definitely recommend this store !!!!
Thanks for the great feedback Gandhi! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
The store manager, Alea went above and beyond to answer any questions I had and get me all set up with my new phone and Apple Watch. Will definitely return to this store in the future!
Of the 2 TMOBILE Locations that I have been in, this 1 is FAR above better than than the other 1 in North Loveland!!
My favorite T-Mobile store went above and beyond. Several complicated issues professionaly solved. All the while seeing true enjoyment of meeting the challenges of their job. Never felt like a bother and it took creative thinking to get the job done.
Let me start off by saying I absolutely hate going to the phone store. Every time I've had to get a new contract for my cell phone it's always a hassle and I always end up paying more than what they say. That's usually a waste of a few hours if not the entire day. But Jordan and his team made sure that that was absolutely not the case. I had very low expectations coming in to this store so it was not hard to exceed them. But I was in and out with a new phone and a new contract in less than an hour. He quoted me a very straightforward and transparent price and I am very very happy with how things turned out thank you Jordan and Jolli
Wireless provider offering cell phones, data plans, Internet devices & accessories.