place hero

T-Mobile

  • In-store shopping
1 W Flatiron Cir Suite 1200, Broomfield, CO, 80021, United States
Closed · Opens at 10 AM Thu
t-mobile.com
+17208871442
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM
Saturday
10 AM - 8 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM

Reviews

5
76%4
5%3
1%2
3%1
14%
4.3
93 reviews

Summary

"Taylor was extremely helpful in informing me about my options for a new iPhone."

"Very satisfied with the service I received."

"The staff were much nicer than other stores."

Steven Salinas · 11 months ago

Wish I could remember the name of the sales rep that I worked with. His sales rep# from receipt is ****860. He was absolutely terrible. This was specific to this store. I've been to others and they were great but it was almost laughable how terrible this person conducted themselves. He was training a new hire and was extremely condescending towards her. It was uncomfortable for everyone. He also tried to pawn me off to another store rather than settling my issue in store because he didn't closely review my receipt. He told me it appeared fraudulent and that I would need to go back to the first store. He was lazy and rude and cocky. This person needs to get fired asap.

Owner's response · 11 months ago

Hello , Steven, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at [email protected] so we can chat!

Adam Shor · 10 months ago

Cyndi went above and beyond to fix a problem with my phone. I strongly recommend you visit with them if you have a technical issue that needs fixing. These folks know what they're doing. Very satisfied with the service I received.

Owner's response · 10 months ago

Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Cyndi was able to help you out!

juliet lockhart · almost 11 months ago

Kaylah is the best!!! She helped me and my older parents get new phones and transfer service to T-mobile. She was so patient and explained everything so well. She fixed problems and was so positive and kind. Thanks so much Kaylah!!

steph pro · 1 year ago

1st thing.... I DONT NOT HAVE TMobile service BUT.... my son does with his dad's plan and GILBERT was a flipping gem!!! Not only did he help me with a Apple phone and a new set up of it but he helped me with my phone! I have a Samsung 23 and he showed me so many cool features I didn't know I had! Amazing employee and very patient!

Owner's response · 1 year ago

Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Gilbert was able to help you out!

Steve Whelan · 1 year ago

I had spent multiple hours on the phone with several different T-Mobile call centers attempting to add my owned Apple Watch to my existing T-Mobile account. Each time the call center "expert" was unable to accomplish the task and I was elevated to a supervisor, one time 3 supervisors, and none of them could make it happen. I was in the area of this T-Mobile store and verified that it was a corporate store and not an authorized retailer. The mobile expert who helped me, Zagreus is their name. They were awesome, in less than 30 min, they had me set up and out the door. Something the call center "experts" failed at spectacularly.

Ruby Tsao · 1 year ago

This tmobile is probably one of the best ones I've been to. The staff were much nicer than other stores.

Owner's response · 1 year ago

Thanks for the great feedback, Ruby! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!

Scott Riesche · 1 year ago

The customer service was tremendous and got a great deal on a new phone

Mark Stang · 1 year ago

Looking for a 5g setup, Luis was very helpful, going back in a couple of weeks.

Owner's response · 1 year ago

Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Luis was able to help you out!

Lisa Schwartz Ogle · 2 years ago

Harvey was AMAZING! He solved a problem that another local store couldn't solve after I was there for 2, long hours. The 800 number couldn't solve it either after another nearly 2 hours of trying and transferring. Harvey helped me in a matter of minutes and was SO professional, so kind and so knowledgeable. Fantastic customer service.

Owner's response · 2 years ago

Thank you so much Lisa! We appreciate you stopping by to see us.

Laura Gomez · more than 1 year ago

Gilbert was so very helpful. He has helped me and my family members a few times in the store… he is friendly and very knowledgeable with technology.

Owner's response · more than 1 year ago

Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Gilbert was able to help you out!

Photos

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly
Transgender safe space

Planning

Quick visit

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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