Metro by T-Mobile

I appreciate Jocy working in the Lafayette Metro PCS. Shes very kind and helpful, very good customer service due to her being bilingual. I hope she stays in the Lafayette store. Thank you.

Closed during open hours I have a phone bill I have to pay to work it's 1:45 pm and nobody's here for me to pay it while the next metro is a half hour drive away

Your stores need more than 1 employee, 1 to sell phones, and 1 just to take payments, I came in to pay my bill, ended up standing there for 25 minutes while clerk finished selling phone to another customer. Very annoying!!! Waited another 5 minutes and walked out, never got my bill paid, now ill probably be shut off......thanks metro, maybe I will just go back to verizon!

This is the second time since this place changed ownership that I've had problems I was told I was getting a new phone because my other phone started glitching and giving me problems and shutting down the new phone was not a new phone it's a refurbished one and it started doing the same thing the day I got it not to mention our phones are our lifelines and I had to wait 5 days without a phone that's crazy for paying customers who were in good standing who just paid their bills to go 5 days without a phone I'm on probation I have zoom calls I need my phone I couldn't even make an emergency call it's dangerous and irresponsible for this company to let people leave without a phone when it's the company's responsibility not mine I've gotten two phones there and I don't even think they were new because I didn't leave with a box or a charger so I don't know what's going on at that store but it's messed up I still don't have a phone

Was treated awesome. I think her name might be Tiffany but not positive. Love the phone. She was really nice and helpful!

WORST CARRIER. WORST CUSTOMER SERVICE. Today I found out that my phone number had been assigned to another person without me cancelling my service with Metro. Now my personal conversation have been tampered with. I smell a law suit in Metro and I's future. My last and final visit to the Lafayette, Colorado store was horrible. I was "helped" by a pregnant woman, I think her name was Jasmin, who proceeded to call support so they could do her job for her. She made fun of the poor support team members accent while they on mute. I was appalled at the this behavior in a so called "professional" setting or anywhere for that matter. If you wanna buy a phone and plan with a company who enjoys screwing people over, be my guest.

The lady working at the front was so helpful at setting up my first phone plan with them! My phone wouldn't read the sim card but the lady explained that it could be my tray or my phone and directed me to ubreakifix to check it out. I then went to ubreakifix and the tray was apparently not the original one so I went back home and switched it with the old phone I had and it worked! Thanks for the advice t metro!

In short this is an awful company to have to deal with. Jasmine, the girl who signed us up for our phone plans incorrectly in the first place, I was later informed was the store manager, which is laughable since she did not seem to have the ability to do much correctly at all. All of the employees I spoke with either in person or over the phone did not seem to know what they were doing at all with the single exception of Matt at the store on Colorado Blvd. who was actually helpful in getting something done. If you have ANY other option at all, go with a different company and save yourself a lot of trouble and headache.

The staff here is rude and unintelligent. The girl behind the counter had what appeared to be a friend visiting her at work. After standing there for 5 min while she gossiped with her friend she finally says "Do you need to pay a bill or something? Cause this is gonna take me awhile." I said "No, I need to set up a monthly prepaid" to which she replied "OK well, you're gonna have to buy a phone and the prepaid plan is like 60 dollars and the sim card is 15 dollars and there's a 15 dollar activation fee...." I walked out, she obviously had better things to do than her JOB.

Had issues at literally 5 other stores. Endless nightmare stories. This location has always been true and helpful, with employees that know their job well, and go above and beyond! Go here! Even if its out of the way, you won't be disappointed.