place hero

Metro by T-Mobile

Wireless provider offering phones & more

  • In-store shopping
545 W South Boulder Rd STE 140, Lafayette, CO, 80026, United States
Closed · Opens at 10 AM Sun
metrobyt-mobile.com
+13039551225
Saturday
10 AM - 8 PM
Sunday
10 AM - 8 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM

Reviews

5
43%4
10%3
6%2
2%1
39%
3.2
49 reviews

Summary

"Great service and freindly people."

"Convinient pricing and awesome customer care as well."

"Worst customer service I've ever received."

Fran Hidalgo · almost 1 year ago

I appreciate Jocy working in the Lafayette Metro PCS. Shes very kind and helpful, very good customer service due to her being bilingual. I hope she stays in the Lafayette store. Thank you.

Isaac Yunger · more than 1 year ago

Closed during open hours I have a phone bill I have to pay to work it's 1:45 pm and nobody's here for me to pay it while the next metro is a half hour drive away

Owner's response · more than 1 year ago

We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.

D E · more than 1 year ago

Your stores need more than 1 employee, 1 to sell phones, and 1 just to take payments, I came in to pay my bill, ended up standing there for 25 minutes while clerk finished selling phone to another customer. Very annoying!!! Waited another 5 minutes and walked out, never got my bill paid, now ill probably be shut off......thanks metro, maybe I will just go back to verizon!

Owner's response · more than 1 year ago

We’re sorry to hear this DE. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.

erin stewart · more than 1 year ago

This is the second time since this place changed ownership that I've had problems I was told I was getting a new phone because my other phone started glitching and giving me problems and shutting down the new phone was not a new phone it's a refurbished one and it started doing the same thing the day I got it not to mention our phones are our lifelines and I had to wait 5 days without a phone that's crazy for paying customers who were in good standing who just paid their bills to go 5 days without a phone I'm on probation I have zoom calls I need my phone I couldn't even make an emergency call it's dangerous and irresponsible for this company to let people leave without a phone when it's the company's responsibility not mine I've gotten two phones there and I don't even think they were new because I didn't leave with a box or a charger so I don't know what's going on at that store but it's messed up I still don't have a phone

Owner's response · 1 year ago

Hi Erin! It's disappointing to learn that we did not live up to our high standards for customer service. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!

Carmen Hansmeier · 2 years ago

Was treated awesome. I think her name might be Tiffany but not positive. Love the phone. She was really nice and helpful!

Denise Rausch · 3 years ago

WORST CARRIER. WORST CUSTOMER SERVICE. Today I found out that my phone number had been assigned to another person without me cancelling my service with Metro. Now my personal conversation have been tampered with. I smell a law suit in Metro and I's future. My last and final visit to the Lafayette, Colorado store was horrible. I was "helped" by a pregnant woman, I think her name was Jasmin, who proceeded to call support so they could do her job for her. She made fun of the poor support team members accent while they on mute. I was appalled at the this behavior in a so called "professional" setting or anywhere for that matter. If you wanna buy a phone and plan with a company who enjoys screwing people over, be my guest.

Owner's response · 3 years ago

Hey Denise, we want to figure out how we can make things better for you! Please email me at [email protected] so we can chat!

Valerie Cress · almost 3 years ago

The lady working at the front was so helpful at setting up my first phone plan with them! My phone wouldn't read the sim card but the lady explained that it could be my tray or my phone and directed me to ubreakifix to check it out. I then went to ubreakifix and the tray was apparently not the original one so I went back home and switched it with the old phone I had and it worked! Thanks for the advice t metro!

Sierra · 6 years ago

In short this is an awful company to have to deal with. Jasmine, the girl who signed us up for our phone plans incorrectly in the first place, I was later informed was the store manager, which is laughable since she did not seem to have the ability to do much correctly at all. All of the employees I spoke with either in person or over the phone did not seem to know what they were doing at all with the single exception of Matt at the store on Colorado Blvd. who was actually helpful in getting something done. If you have ANY other option at all, go with a different company and save yourself a lot of trouble and headache.

JJ Jamison · almost 5 years ago

The staff here is rude and unintelligent. The girl behind the counter had what appeared to be a friend visiting her at work. After standing there for 5 min while she gossiped with her friend she finally says "Do you need to pay a bill or something? Cause this is gonna take me awhile." I said "No, I need to set up a monthly prepaid" to which she replied "OK well, you're gonna have to buy a phone and the prepaid plan is like 60 dollars and the sim card is 15 dollars and there's a 15 dollar activation fee...." I walked out, she obviously had better things to do than her JOB.

Jarrod Kovanda · 4 years ago

Had issues at literally 5 other stores. Endless nightmare stories. This location has always been true and helpful, with employees that know their job well, and go above and beyond! Go here! Even if its out of the way, you won't be disappointed.

Owner's response · 4 years ago

Thank you, we are happy you had a 5 star experience at one of our locations

Photos

About

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly

Payments

Credit cards
Debit cards

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