place hero

T-Mobile

Wireless provider offering phones & more

  • In-store shopping
534 W South Boulder Rd B, Lafayette, CO, 80026, United States
Closed · Opens at 10 AM Mon
t-mobile.com
+13038350870

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM
Saturday
10 AM - 8 PM

Reviews

5
73%4
6%3
2%2
2%1
17%
4.2
218 reviews

Summary

"As well as answered all our questions & set up our accessories on the new phone."

"The other employees in the store were also very helpful and really cool people."

"It doesn't have a battery in it, it has to be plugged into a wall to work."

Tom · almost 6 months ago

Shout out for Lauren. She was absolutely amazing. She was excellent at getting me a replacement phone and very friendly,helpful and attentive. Thank you so much Lauren.

cyndi harper · 6 months ago

i had good experience with each of the employees at this store but I would give Ajla 10 stars out of 5. She was absolutely amazing!! Kind, patient, friendly, hard working and exceeded any expectations I had. I was trying to switch over to a different model iphone I had brought in and nothing was working to get the SIM card activated. i mean, nothing was working. She stayed over an hour past her scheduled time, tried every troubleshooting that existed and finally spent a half hour on the phone with T mobile care to get it figured out. Give this sweet girl a huge raise and promote her ASAP. Best customer service I have had anywhere in ages. Thanks Ajla!!!! You rock!

Stephanie Keith · 8 months ago

Ajla (pronounce ey-la) was PHENOMENAL. I was trying to transfer my service from Xfinity to T-Mobile, and had some unexpected complications on the Xfinity side. Despite me having to be on the phone with Xfinity (and present in this store) for >4 1/2 hours, she was patient, and willing to do whatever she could to get my service up and running. Even at the very end when I changed my mind about something, she was absolutely happy to help me make the change I needed so I could get an extra $200 for a line port. I cannot say enough good things about her level of professionalism, patience and compentency. She's amazing.

Ryan Mattingley · 1 year ago

*WARNING* DO NOT GO TO THIS LOCATION. The manager made my younger brother pretend to be my father when he had to step out to take me to work, and committed FRAUD. They flagged my dads account because of this, and condemned by dads Ssn and has made it fraudulent and refuses to unlock it because of what the HEAD MANAGER did. They will lie and try to blame you for the problems they've created and caused. They refuse to help correct the problem. They are thieves and liars!! Poor customer service!! DO NOT GO HERE!!

Owner's response · 1 year ago

Hi there! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.

Brian Thomas · almost 10 months ago

We recently were offered T-Mobile Home Internet in our area so I stopped by to learn more about it. The manager and assistant were extremely helpful and within about 10 minutes I walked out the door with the router, which on promotion cost me nothing. It was the easiest process ever and they were both extremely helpful. This is my go-to T-Mobile store from here on!

Anna Lee Smith · 1 year ago

The staff was excellent at getting me a replacement phone and getting it all set up. It was the easiest transition to a new phone I've ever had. They were friendly, helpful and attentive. This is my favorite T-Mobile branch. Excellent customer service.

Aurianna Thompson · 10 months ago

I’ve been a customer of T-Mobile for over 5 years. This review is in regards to your online payment service. You guys need to get that checked appropriately because every month when my phone bill is due and I go to try and pay it online your website says my card is invalid (I’ve paid online with it before) so I’m always stuck having to go into an actual T-Mobile store to pay my phone bill when it should be quick and easy to do it online. Y’all need to get that fixed.

Sammy Platter · 1 year ago

By far the worst experience I've had with a Tmobile manager (Austin). I patiently waited for over and hour to get any kind of help. The two associates there were absolutely sweet and kind but the manager was awful, loud, and flat out embarrassed me in front of a store full of customers because I wasn't the account holder. I'll be leaving Tmobile after many years of phone service with them. And a quick tip, please ask your customers as you are checking them in if they are the account holder. Because I understand the security side of it, but up until today I had never had an issue with making changes to my phone line because I've always had the password and account information but had I known I needed the account holder present or authorizing me, I wouldn't have wasted an hour of my time waiting to see my options of upgrading.

Owner's response · 1 year ago

Hi there! We appreciate the multiple reviews. It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Please feel free to email me [email protected].

BEA MAZE · almost 6 months ago

4 hours in the store, the store guy had to call the activation support team over and over again and they do not solve anything. Complicated and weird experience.

Frances Wood-Parker · 2 years ago

I needed a new phone and was a Sprint customer for many years. When I went into the T-Mobile Store in Lafayette, CO I received the best customer service I've had from any company in 50 years. Both Kevin (the manager) and Austin a representative were very knowledgeable and extremely accommodating. Kevin went above and beyond to get my screen protector. He also is a very impressive 'hands on' manager. I highly recommend this company. They have the best rates among the top cell phone companies as well as a fully stocked store. Excellent experience. FYI Sprint will no longer exist come August 2022 .. information that was not passed on to me from Sprint.

Photos

About

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible car park

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly
Transgender safe space

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

Similar

Other nearby cell phone stores that people also search for!

place hero0.06 miles
Cricket Wireless
63
Cell phone store
place hero0.14 miles
Metro by T-Mobile
49
Cell phone store · $
place hero1.27 miles
Verizon Authorized Retailer - Cellular Plus
1737
Cell phone store, Cell phone accessory store
place hero1.97 miles
AT&T Store
1
Cell phone store, Cell phone accessory store, Telecommunications service provider
place hero4.12 miles
Verizon
353
Cell phone store, Internet service provider, Telecommunications service provider