Verizon

High praises for Dominique. Efficient, well mannered, hears your needs, and makes it happen. Loved my interaction with her. I figured I would be there forever this morning being sold excessive items but she was genuine and cost considerate while also thoughtful of time. Thank you for a quick and easy experience!!

We were simply given our phones without any explanation of the new process of switching over services, going over our new service plans or getting our phones set up. We had to think of questions we might have had including how we trade in our phones while the sales person simply stood there staring at us without much conversational help. Inevitably, I have to go back and get something done that could have been done during the original visit. It’s unprofessional to assume people who your business processes.

Had connectivity issues on my phone and they said I need a new Sim card, cool. BUT because my wife was not standing there to show her I.D. there is no possible way they would do it. Forget the fact that it is my phone that I pay for and had the phone in my hand. Her name is on the account so I am potential fraud. Can we call her to authorize this? Nope, go pound sand buddy. Maddening and complete waste of time. Preventing fraud is fine but going to the point people can't their own phone fixed is plain stupid.

Went into the store to transfer a line and upgrade a basic phone to a smart phone. Was greeted when we walked in (which is the reason this is getting two stars not one) and was told I needed to call a number and come back when the line transfer was done and then they would sell me a phone. We were handed a piece of paper and then dismissed. As someone who has done plenty of transfers in store, might I add, it comes across as lazy and an unwillingness to help. I had a lot of other questions about plans and upgrading phones and whatnot so to be dismissed because they seemed unwilling to complete this part of the process was not fun. I thought the whole point on brick and mortar locations was to help customers, if I had known I would have to do this on my own, I would have done it and ordered the phone online like I have done the past few times (due to lack of decent service in store might I add). Overall disappointing, and won't be returning to this location if I choose to even go to a location to purchase in the future.

Would give 0 stars if I could. Nothing against Verizon in particular but the customer service here was horrendous. Stephanie should be demoted to a customer as she is a horrible representation for Verizon and this store. Would not even bother to answer my questions without a condescending tone and kept staring me up and down. Really… we need to make sure when we are hiring individuals that their personal views on politics and people don’t get in the way of the customer service they provide. I cancelled my service and went back to AT&T.

Have been with Verizon for many years. My phone that was about 7 yrs old died today. We were immediately greeted as we walked into the Verizon store and it took only about 15 minutes to purchase a new phone. The rep also went out of her way to tell us that the 5 phone family plan we were on was now outdated and we could switch to a new plan for about $50 less per month! Good service!

Ana was fantastic, I was in and out with a quote for a new phone and line in less than 10 minutes.

Don't waste your time trying to purchase services through Verizon wireless. Costumer services is terrible Verizon will hold you Hostage on money spent trying to collect on good and services that have been paid for.

Found out more than a year after purchasing 2 new phones at this store that the representative had misinformed me regarding device protection. I was told by the representative that I could ONLY cover my new devices with a $50 a month protection plan. We just found out in an online chat with Verizon that we were misinformed and that we'd been paying nearly $20 a month extra for the last year and a half. We DID not, in fact, need to upgrade our protection plan at all. When we called Verizon, they told me they'd give me a small credit that did not come close to what I had over-paid. So frustrating. My family feels cheated. Not to mention, my mother went to the store to inquire about problems with her phone. The store called me to add her as an account manager (something we have been told was already done many times by Verizon), but the app would not let me add her name to her phone number even though she was an account manager. Long story short, after trouble shooting for nearly an hour with the woman in the store on the phone, the app would not make the changes needed. Her store manager informed her that if I could not attach my mother's name to the device, they could not help her with her phone. Honestly, I feel so sad for my mom and for the situation all together. WAY TOO MUCH TIME is spent trying to work WITH Verizon. Service and resolution could be MUCH BETTER.

I gave the review two stars instead of one because the nice person helping me did find the phone and my second choice color at a different store where I could drive to and pick it up at if I wanted to buy it. However, I made it very clear that I have always shopped at this store since it first opened for all my phones for myself and family and it was important to me to come to the store because I have appreciated the past help in getting the phone set up for me. I was told they no longer do that because it takes hours to do it in the store and takes up too much of their wireless and their wireless isn’t that good in the store. They added it is so easy to do at home. As I again repeated that that is the only reason I was driving to the store is to have it set up for me, they said while they sometimes make an exception, I would need to first schedule an appointment online. As I looked around there was one other customer in the whole store, so it seemed odd that I was being told to go schedule an appointment online for a phone set up and come back at the scheduled time. Which by the way, is an hour drive round trip. Again very disappointing because in the past when we have tried to set up a phones from home, there have been problems. We ended up having to bring it in anyway to have it set up. What happened to the excellent service I received in the past when the they ended with a great sale, selling us two phones and chargers, cables, shields, cases, and an extra line because we were so pleased with the staff person who held my hand through the whole sale and set up process? Apparently, the Verizon store at Orchard mall doesn’t want customers in the store anymore. They’d prefer people shop online.