T-Mobile

So, I almost didn’t go in today because I know that switching providers can be long and tedious BUT I’m really happy I did. I got to link up with Raquel (sorry if I’m getting this wrong) and she was so patient with me. I said that I was with a different provider and was interested in switching to T-Mobile, but only if it made sense financially. Listen, I’m so happy with the customer service she provided. She was patient, attentive, transparent, and everything in between. I’m not the best with phones and technology and she helped me with all of it. I’m will definitely refer people in my network, especially to Raquel! Thank you for what you do!

We went to T-Mobile because our cell service from Xfinity was terrible all around town. While I can’t yet say if the connection is better with T-Mobile (it’s only been two days), the customer service we received from Kiley at the Orchard location was excellent; she was so helpful, knowledgeable, and friendly, and made the switch quite painless and quick. Honestly, it seems that friendly customer service has become hard to find these days, so we really appreciated Kiley’s professionalism and upbeat attitude. Kudos to Kiley!!

My 2 week old phone broke. We came in and was nicely greated by a young lady . She set up a warranty but the z fold phone was on back order. So she ordered it. When the phone came in Noga refused the warnty. Saying it is a warnty but he won't do it. No matter what we said and what was going on there are no warinty phones. He had no respect or concern. Only offering for us to buy a new phone. My phone is 2 weeks old! And there is no physical damage. All they had to do was exchange it. But there is no money in it for him so he refused. We loved this store before we ran into this Noha guy. This store is going down hill . Found out they sold my warranty phone. Tech support threw them under the buss. Great job hope that commission was worth it.

Went in for a quote. They wouldn't give me one because I'm not an authorized user. I understand wanting to protect privacy, but if I'm asking for a price to keep my number, just give it to me. They didn't even want to provide a printout. Can't wait to leave this company for good.

Awesome experience! Raquel was kind and very knowledgeable. Even though it was a Saturday, the manager greeted me after wrapping up with a customer. I was able to get what I needed. The store was clean and the entire team was on it.

THANK GOODNESS I CANCELED ALL MY LINES LAST YEAR! I brought my friend from Canada in for a pay as you go sim and a one year contract. This sales representative is 1000% rude never let us finish our conversation. She interrupted us each time we talked. All she did was rush rush rush while I was mid sentence she would say “so yes?” NOT ONCE BUT TWICE I told her let us finish talking. Also, $95 a line or $50 pay as you go. I am happy I pulled my friend out of the store and I was saying how rude and expensive the line is and it’s one of the worst carriers. I how I know is 10 years I had T-Mobile until I switch to AT&T. And guess what everyone it’s $65 per line and $130 for 4 lines. There is $30 a plane pay as you go.

If I could give zero stars I would. I went into this store to see if a phone my grandson purchased would work okay on their network. Three different female staff members were involved and they refused to check the phone because I did not purchase it there. They told me they could not help me because I was not an authorized user on my phone account with my sister. I never asked to do anything with my service or my phone I simply wanted to see if my grandson's phone would work on their network. I was very upset and was animated talking with my phone in my hand. One of the females came up and started shaking her finger in my face saying how does that feel do you like that? I asked for her name and she refused to give it to me several times. Once again, when I got upset she opened the door and told me to get out or she was calling the police. I proceeded to a different T-Mobile store at 136th and Colorado boulevard where Jade immediately helped check the phone out and said it would work fine on the T-Mobile Network. it took all of 30 seconds. In my opinion, all three people at the T-Mobile store on 144th in Orchard Square should be fired including your key holder. I did not deserve that treatment. It has been reported to their district manager.

Camille at T-Mobile Orchard Mall handled our phone needs in an impressively thorough way. My wife's been a long time T-Mobile customer and I've been a long time Verizon customer. I was shocked that I actually left Verizon but Camille showed us the tangible value in coming to T-Mobile.

I am writing this review for my husband because he doesn’t have access to his phone. We recently switched from AT&T to T-Mobile. My husband has no service on his phone because his new sim is not working. He went into the store to get help (he doesn’t remember the persons name that helped him). This person didn’t want to help my husband told him that he is going to have a lot of trouble and that he needs to go to the AT&T store. Instead of trying to find a solution they kept telling him how hard it’s going to be. He asked them where the nearest AT&T store was and told them they don’t don’t and won’t look it up. My husbands phone doesn’t work so he had to come all the way home to look and see where the nearest AT&T store is. Hire people that actually want to help find a solution.

Don't trust the sales people because they will lie to you and have you upgrade your phone and all these things and swear that it brings down your bill by like $20 a month but then it ends up raising your bill by like $30 a month. Make sure you ask the right questions because they will take advantage. It was my 1st time buying a phone on my own and it made me feel very vulnerable and now I feel like I can't trust anybody or any phone service at this point without being used.