Cricket Wireless Authorized Retailer

Great customer service and willing to help

This Cricket store has always taken care of me and everything i need. On March 1st, i went to pay my bill. Then Danielle saved me $30 a month on my bill because i have Medicaid. So my bill each monrh is FREE! Thank you so much, Danielle!

i want to share that i have been having trouble with my visual voice mail. for about 3 and half weeks went to the cricket in cheyenne wy .they gave me a few suggestions they disnt work . so i thought let me try a different store so i found the Boulder location. and Destiny your store rep or manager fixed my phone in a few minutes and has restored my visual voicemail. 3 things she was polite attentive and knowledgeable.. thank you Destiny . from a very greatful customer. Phil☺☺

I went in trying to buy my mother a new phone. Picked one out, they didn't have it or anything similar. So I picked the next one up. They got it and bought it out and then let me stand there for about 20 and I finally say it's fine I'll just get it somewhere else. Then as I'm walking out the 'manager' sneers that it wasn't their fault it was the system. That was fine. I don't know why they didn't tell me till I was leaving and why she took such a nasty tone. It's cricket and normally they have terrible customer service. I'm not sure why I even came here since I could just go to Best buy instead and get better service and choices

This was the worst. We bought a Motorola phone, and a case. We had the phone activated. The total bill was $138.00. We got home and began to set up the phone and had trouble accessing voicemail. Over the next two days we talked to 4 Cricket technicians who were all unable to solve the problem. In addition, when we went to remove the case, after great effort the case came off with the back of the phone stuck inside of it, and the battery fell out of the phone. Unhappy with Cricket's service, case, and phone we decided to take everything back. We soon found that Cricket's official policy was to not refund money for accessories, even a defective case, and to not refund activation fees, even though they activated a phone with defective software. When we brought the phone back to the Boulder, CO store the behind the counter staff also could not take the case off the phone with out removing the back of the phone and dropping the battery. In addition, the store manager, (Cindy Martinez) advised us that she suggests not using Cricket's technicians via the phone, but that we should have come directly into the store and waited on line for one of their store staff to correct the problem, (not a vote of support for Cricket's phone technicians). We were advised that we could only return the phone. Frustrated, we sat in the store and called Cricket's customer service department. First we spoke with Janie, who gave us Cricket's no refund on phone accessories and activation fees speech. We then spoke to her manager Anthony, and then to his manager Sebastian Urea, and then to his manager Michelle, (who could not give us her last name for security reasons, I guess customers have been getting angry). Then we spoke to the highest manager on the floor Angel, (who also could not give us his last name, but could give us his employee ID #AM1733). We got the same (no refund) speech all the way through these 4 levels of management. Cricket would not refund us for a defective case or for activating a defective phone. I have NEVER written a review for a company before. But this company made me so angry that I simply had to advise others of Cricket's lack of ethics. We walked away having lost $100 for nothing.

As a Cricket customer for @15 years, this is my first review. The managers at the Boulder Cricket store have gone over and above to assist me with phone replacement details for not two but three different phones in the last two years; they have been effective problem solvers, highly professional, kind, and also have given me suggestions that served my needs economically. I had considered changing to my wife and stepson's phone carrier; while I could have joined their family plan, and the service had more extensive international coverage, I found a way with Cricket's help to serve my needs as effectively overseas with a different choice of phone, country specific SIM card. So, with Crickets simple fair unlimited and more economical monthly plan with Auto Pay and Deezer AND this personal service, why change?

Talk about terrible service! There’s 3 girls here, all three obviously clueless with what they’re doing. They spoke in Spanish and didn’t speak to me the whole time i was there. I went in having problems with the service on my brand new iPhone 8 and i waited 2 hours for them to not know how to fix it and be on their phones the whole time. & STILL CHARGE ME FOR SERVICE?!

The manager of the store is rude and not professional in any way and never smiles. she is unhelpful and robotic, and was unwilling to assist me with the warranty on my phones battery. The owner is outgoing and cheerful...he should know how his staff is running his store.

They tried to cheat. I was told that porting cost would be $25 activation fee + 9.99 for sim card + i can only opt for unlimited plan and nothing else. This sounded fishy. On chatting with the online representative i was told that i could opt for my plan and the activation + sim fees are 25 in store and 9.99 online.

Cidny was super helpfull, twice! She did great training ingred the first day I was there. Got me hooked up with a screen protector and case too.