Verizon
Source for wireless plans, phones & more
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Quick checkin, 15 minute wait and top notch service was my experience."
"Waited more than an hour and only two customers had finished and left!"
"Polite service, all questions answered, no pressure."
Just finished my workout and im pretty tired but I must say what makes my workout better at Downtown Crossroads is Pat Goldworthy his jokes are awesome. The man is worthy of a significant raise
Hi Ted, thanks for taking the time to leave us a review! Our team works hard to provide you with exceptional service. We're glad to hear about your positive experience with Pat. Visit us again if you need anything else!
As I waited for my phone to transfer all my info to new phone, I was asked no less than 4 or 5 times if I had been checked in . It was great the service at this store.
Thanks for the great review, Maggie! Customer service is our first priority, and we want each store experience to be a positive one. Glad to hear about your visit with us. See you again soon!
Version store is always busy, and a whole lot of waiting. Don't be in a hurry. Luckily, we only needed to buy a phone case, so we were in and out in 15 min.
This place is ALWAYS jamming busy. But I was able to see a service rep in a reasonable amount of time who helped me out and directed me to a phone that was within my means, and what I wanted. I REALLY don't care about what brand of phone I have. And the rep wasn't trying to push me into something I didn't want to have/pay for. I appreciate that. The rep made it a breeze, didn't try and gouge me, and handled my account like a pro. Thank you!!!!
Thanks for the team recognition, Brian! We take pride in our amazing customer service and are so happy to hear about your experience. You can depend on us. Let us know if you need anything else.
How I wish all of my customer service experiences were as absolutely fabulous as it was today with the fantastic, amazing Casey Lemarr! Not only was he incredibly professional and proficient, he was also delightfully personable. Plus, he not only fixed all the highly annoying glitches on my phone, but also saved me money on my monthly plan and, in addition, got me much better service. Verizon is incredibly fortunate to have such a phenomenal representative- frankly, I was about to switch to T-Mobile but because of Casey I will stay with Verizon. He deserves not only a raise, but also a crown (and, if he wants it, a pony as well!)
Thank you for your review, Maia. We definitely agree that Casey is truly a gem to have on our team! We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. We look forward to helping you out again in the future!
Was promised a different price than was on my bill, and now cannot contact the store directly. Ensure that these scam artists take care of you the first time, otherwise it will be a huge headache.
Hi Ben, we're so sorry to hear about the issue with your bill. Our team should always clearly communicate any pertinent information to our customers so that we may avoid any unexpected charges. We will be escalating your review so the appropriate team can look into this. We hope we can regain your confidence.
The guy who helped me was EXTREMELY helpful. He was able to fix everything wrong with my account in a timely fashion. When tech support couldn't even find my account. I really wish I paid closer attention to his name, he was so helpful & nice
Thanks, Shenandoah! Our team works hard to provide you with exceptional service. We're always here to help. We look forward to seeing you again next time!
Always , Quick/ Exact / Friendly service by people who know my phone ! ( and my Aussie Molly Blue loves visiting them .) A very rewarding pleasure . Thanks to all at Verizon . " Mtn Mel ", Ret USN SERE /VN.
Thanks for the feedback, Mel! We take pride in our amazing customer service and are so happy to hear about your experience. You can depend on us. Let us know if you need anything else.
Wanted to do 10 new lines for my company. Someone took my name, and after over 40 min of waiting, I left because no one came for help. This is wrong.
Hi Naor, we're sorry you didn't have a great experience at our store. Customer service is important to us, and we want to make every visit easy and seamless. It's disappointing to learn that we missed the mark. We understand where we need to improve and hope you give us another chance to support you in the future.
Stopped by today for help with my account. Noah helped me and was fabulous! Friendly, knowledgeable, able to help me and another guest simultaneously without a hitch! I was in and out of there within 15 min with my problem solved! Thank you Noah! Ps… they are the legit Verizon company run store, not just an authorized dealer. They can do way more for you at this location.
We value your time, and we're glad to hear Noah was able to help you out quickly, Amy. We appreciate your feedback. If you need any further assistance, you know where to find us :)
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Telecommunications store offering cell phones, wireless plans, accessories & more.
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