Ent Credit Union

Had a problem with my account, online support didn’t show much worry nor rushed to even give me a call back(I didn’t get one) however I went into the Cottonwood Dr location in Parker,Co, and an associate named Daniel went far above and beyond to help me get the mistake on my part refunded. He could have easily said no we can’t do anything as I was in the wrong but instead he brought it up to the higher management.

I applied for an auto loan and they did not provide me with an opportunity to enter references or provide work documentation. Then they rejected my first application for not including the above things that they would not let me provide. They told me I had to reapply over the phone in order to submit the required info, and they refused a reference. So my credit rating had to take double the hit just to effectively apply for them once.

I’ve been an ENT member for 6 years and wouldn’t dream of switching financial institutions despite my move from Colorado Springs to Denver 2 years ago. I am so glad to have locations in the greater Denver area now! The fraud detection at ENT is above reproach. Frustratingly, I’ve had my debit card compromised twice now and both times there’s been communication from the fraud department within minutes of the attempt to fraudulently access my account! They even sent me a replacement card via overnight mail at no charge to me due to a hectic work schedule that prevented me from getting to a branch during business hours. The people at THIS branch are friendly, knowledgeable, and always happy to answer questions or help in any way that they can. One unique feature of note at this branch is a change counting machine (think coinstar). No need to waste time counting/rolling your “Vacation-Get-Away-Piggy-Bank” jar of coins. Just dump them in and take the little ticket to a teller for your hard earned, well deserved vacation money!

This ENT location, my main location, 100% of the time, is unable to assist me. We don’t have a person here today that can help with that, our ATM card printer is broken, we can mail one but will be 2 weeks, blah blah, so constantly disappointed.

I have an account here, and I too have found the people here to be both friendly and helpful. They are willing to go out-of-their-way to make things work for me. I also have an account at another credit union that I needed to access during the COVID-19 outbreak. ENT's drive up ATMs made it very safe and easy (and free) to access my other account, and the ATMs dispense $5 bills when your withdrawal is not evenly divisible by $20s! I will likely keep going to the ENT ATMs even after the pandemic subsides (Lord willing)!

Opened my account there and I can't say enough about a great bank and service and mind you I have had an account with chase for a while and chase constantly are telling me that it my fault for things that are not so I closed all my chase accounts and went to Ent credit union. They know me by first name basis already.

Every time I come to this branch I am treated with an enormous amount of kindness and respect. I wasn't sure I would be able to accomplish what I needed to get done but sure enough the wonderful people here came through for me especially Daniel! Thanks so much y'all 🙏🏻

I called into get my full car loan amount to pay it off. I was on hold for 40 minutes a guy picked up and sent me to someone's Voice Mail. Customer service I would say at this point trash!

Opening new accounts was a short, efficient experience with Amber. Ent has all the services I need in a bank account and, in my experience, not an easy thing to find!

Best customer experience ever. Andrea at Parker, CO branch is a great associate to work with.