Bellco Credit Union

Hi there I was interested in moving several accounts to a credit union , And Tried numerous times to get through to your call center. I gave up because who has the time to wait on endless hold? My current bank has similar issues so I do not see any point switching to Bellco. Very dissatisfied with your current customer service model. I will continue my search for a user friendly bank or credit union Cheers Carolyn

Nasty business with changing rules. Every time you come in, it's a different policy depending on who you talk to and where you go. With bellco, you just have to shop the right crook at the counter to fit your transaction 🤣 I really think crypto could out perform all these ridiculous banks. El Salvador alone saves 6 hundred billion a year in bank transfer fees because they use bitcoin for their currency.

So nice to walk into a bank with tellers and bankers to help and answer questions. Seems like customer service is a thing of the past in many places but so happy Bellco has not forgotten that relationships matter. We switched from our 20 year bank because all of their customer service was a phone based.

Opened my account with Nick, the branch manager. A few problems at first, which were taken care of immediately. To say Nick went above and beyond helping me is an understatement. He made sure every issue I had was solved quickly. I definitely recommend this bank and branch for your banking services.

ridiculous wait times on phone 45 min for customer service .. tellers are usually very nice.. nice. new manager Amanda was extremely condescending when asked a question about title to car that i was told would be mailed to me from bellco that i had a loan fom there that i paid off.I have been a long time cusomer

Bellco is the worst CU, or bank, I've ever dealt with. It is like doing business with a company from the late 80's. Not only do they require you to go into a branch to start with, they do not do online bill pay or ACH withdraws. The phone tree is horrible and it is difficult to get any person on the phone. After I got sick of their terrible service I moved my loan to another company. Paid the account in full in January. I find out that they've reported my account 30 days late, despite the account being closed months ago. So now I have the fun of having to contact all credit reporting agencies, disputing this, and trying to get Bellco to fix their mistake has been a nightmare. You can only send them email, which isn't listed on their website so you need to fiddle with the phone tree to get someone to give you the email address, they won't talk to you about the dispute on the phone, either. This is ridiculous. Stay far away from these clowns.

Chrishelly showed exceptional customer service and patience while helping me navigate my rewards on my credit card. Thank you Chrishelly.

Theresa Shepard is the best!!! She gets 5 stars!

Always such a great experience when Joan handles my transactions! So easy and she is always super quick to answer my questions! The new management seems to really have done a great job as well!

I have never experienced a more disorganized financial institution and am glad I have not given them any of my money. Applied online for an account and they lost my application despite sending me a secure message regarding additional paperwork needed (which was attached in the application process.) When I appeared in person to supply the documents I was told they would not accept my expired license despite also presenting a letter from the state saying that I was granted an extension due to them not taking renewal appointments due to COVID. Even the airlines have accepted and are continuing to accept expired licenses due to the current pandemic. Take your money elsewhere or they will likely "lose" that too.