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Bellco Credit Union

  • Drive-through
18448 Lincoln Ave, Parker, CO, 80134, United States
Open 路 Closes at 1 PM
bellco.org
+18002355261
Make an appointmentwww04.timetrade.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5:30 PM
Tuesday
9 AM - 5:30 PM
Wednesday
9 AM - 5:30 PM
Thursday
9 AM - 5:30 PM
Friday
9 AM - 5:30 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5:30 PM
Tuesday
9 AM - 5:30 PM
Wednesday
9 AM - 5:30 PM
Thursday
9 AM - 5:30 PM
Friday
9 AM - 5:30 PM

Reviews

5
52%4
9%3
5%2
2%1
32%
3.5
44 reviews

Summary

"Great customer service, professional and communicated very quickly with me."

"Great people and banking environment"

"Good service...my a$$!"

Carolyn Piercemore than 2 years ago

Hi there I was interested in moving several accounts to a credit union , And Tried numerous times to get through to your call center. I gave up because who has the time to wait on endless hold? My current bank has similar issues so I do not see any point switching to Bellco. Very dissatisfied with your current customer service model. I will continue my search for a user friendly bank or credit union Cheers Carolyn

Owner's responsemore than 2 years ago

Thank you for providing your feedback, Carolyn. We hold ourselves to a high standard and are sorry to hear that we were not able to assist you. We take feedback seriously and will pass this along to management. We鈥檇 like you to know that our call center does offer a callback feature if wait times are longer than 1 minute. You may also schedule a branch appointment on Bellco.org. If you would still like assistance, please consider sending an email to [email protected] with your preferred contact info. Thank you again, Ashley

Steven Eppichmore than 1 year ago

Nasty business with changing rules. Every time you come in, it's a different policy depending on who you talk to and where you go. With bellco, you just have to shop the right crook at the counter to fit your transaction 馃ぃ I really think crypto could out perform all these ridiculous banks. El Salvador alone saves 6 hundred billion a year in bank transfer fees because they use bitcoin for their currency.

Owner's responsemore than 1 year ago

Hello, Steven. Thank you for sharing your review. We are sorry to hear of any troubles. To better understand your experience, please email us at [email protected] with further details and contact info so we may research and improve. - Ashley

Steven Beam2 years ago

So nice to walk into a bank with tellers and bankers to help and answer questions. Seems like customer service is a thing of the past in many places but so happy Bellco has not forgotten that relationships matter. We switched from our 20 year bank because all of their customer service was a phone based.

Owner's response2 years ago

Hello, Steven. Thank you for sharing this lovey review. We appreciate your membership and look forward to sharing this with the team at our Parker branch. - Ashley

Kelly O'Brien2 years ago

Opened my account with Nick, the branch manager. A few problems at first, which were taken care of immediately. To say Nick went above and beyond helping me is an understatement. He made sure every issue I had was solved quickly. I definitely recommend this bank and branch for your banking services.

Stella Trometer1 year ago

ridiculous wait times on phone 45 min for customer service .. tellers are usually very nice.. nice. new manager Amanda was extremely condescending when asked a question about title to car that i was told would be mailed to me from bellco that i had a loan fom there that i paid off.I have been a long time cusomer

Owner's response1 year ago

Hello, Stella. Thank you for sharing your review. We are sorry to learn of any frustrations. Member feedback is important to us and we have shared yours with a member of our management team. We'd still like to learn more so that we may follow up and improve. Please consider emailing us at [email protected] with your preferred phone number so we may have some contact you regarding your experience. Thank you. We truly appreciate your membership and hope that we may restore your confidence in Bellco. - Ashley

jon coutts5 years ago

Bellco is the worst CU, or bank, I've ever dealt with. It is like doing business with a company from the late 80's. Not only do they require you to go into a branch to start with, they do not do online bill pay or ACH withdraws. The phone tree is horrible and it is difficult to get any person on the phone. After I got sick of their terrible service I moved my loan to another company. Paid the account in full in January. I find out that they've reported my account 30 days late, despite the account being closed months ago. So now I have the fun of having to contact all credit reporting agencies, disputing this, and trying to get Bellco to fix their mistake has been a nightmare. You can only send them email, which isn't listed on their website so you need to fiddle with the phone tree to get someone to give you the email address, they won't talk to you about the dispute on the phone, either. This is ridiculous. Stay far away from these clowns.

Owner's response5 years ago

Thank you for taking the time to write a review, Jon. We hold ourselves to a high standard and we are sincerely sorry you feel that standard was not met in your interactions with us. Please send us an email at [email protected] with your information and we will have someone reach out to look into this further. Sincerely, Shelby Bellco Credit Union

Janessa Smith1 year ago

Chrishelly showed exceptional customer service and patience while helping me navigate my rewards on my credit card. Thank you Chrishelly.

Owner's response1 year ago

Hello, Janessa. Thank you for taking the time to leave this kind review. We look forward to sharing it with the team at our Parker branch. We appreciate your membership! - Ashley

Hosea Ramirez8 months ago

Theresa Shepard is the best!!! She gets 5 stars!

Owner's response1 year ago

Hello. Thank you for leaving your review. We'd like to better understand your rating so that we can learn more and improve. Please consider emailing us at [email protected] with more information and the best phone number for you so we may follow up. - Ashley

Sydney Higbee2 years ago

Always such a great experience when Joan handles my transactions! So easy and she is always super quick to answer my questions! The new management seems to really have done a great job as well!

Owner's response2 years ago

Hello. Thank you for sharing this lovely review, Sydney. We appreciate your membership and look forward to sharing this with the team at our Parker branch. - Ashley

Kelly Nodurft3 years ago

I have never experienced a more disorganized financial institution and am glad I have not given them any of my money. Applied online for an account and they lost my application despite sending me a secure message regarding additional paperwork needed (which was attached in the application process.) When I appeared in person to supply the documents I was told they would not accept my expired license despite also presenting a letter from the state saying that I was granted an extension due to them not taking renewal appointments due to COVID. Even the airlines have accepted and are continuing to accept expired licenses due to the current pandemic. Take your money elsewhere or they will likely "lose" that too.

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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