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Bellco Credit Union

  • Drive-through
9710 Washington St, Thornton, CO, 80229, United States
Open · Closes at 1 PM
bellco.org
+18002355261
Make an appointmentwww04.timetrade.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5:30 PM
Tuesday
9 AM - 5:30 PM
Wednesday
9 AM - 5:30 PM
Thursday
9 AM - 5:30 PM
Friday
9 AM - 5:30 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5:30 PM
Tuesday
9 AM - 5:30 PM
Wednesday
9 AM - 5:30 PM
Thursday
9 AM - 5:30 PM
Friday
9 AM - 5:30 PM

Reviews

5
33%4
7%3
1%2
4%1
55%
2.6
82 reviews

Summary

"Great people great service very helpful"

"The staff is always friendly and super helpful!"

"You want horrible service, rude service, immature management."

Michael Valenzuela · 8 months ago

Very nice pleasant experience with Mrs. Diana Martinez Adame. Seriously she is a professional at what she does meaning her title and her personality. Thank You Soo much for getting me started with account.

Owner's response · 8 months ago

Hello, Michael. Thank you for taking the time to share this lovely review. We look forward to sharing this with the branch at our 98th and Washington location. We appreciate your membership! - Ashley

Casey Colvin · almost 2 years ago

Send me a flyer for high interest savings account. I log in and try to open it, says to visit branch. Walk into branch, teller says we have not bankers available, but you can come back with an appointment. Really? I can do this online in 5 minutes everywhere else. You could give 20% and other banks will still blow you away with efficiency.

Owner's response · almost 2 years ago

Hello, Casey. Thank you for sharing your experience. We hold ourselves to a high standard and are truly sorry to hear that standard was not met in your interaction with us. We take member feedback seriously and have shared this with a member of our management team. Please consider emailing us at [email protected] with any further details and contact info, so we may learn more, research and improve. This is also a good way to contact us should you still need assistance. -Ashley

Steven Becker · 3 years ago

Honestly the worst bank i have ever used! I attempted to use the drive thru ATM, and instead of dispensing the money as it appeared it should have done, it spit out a ticket which said "card retained" with no explanation. When i arrived at the bank the next morning to retrieve my card, i was told by the employee, "oh yeah it just does that" and "your card is shredded." I am leaving for the airport in 20minutes and have no way of getting a new card before i leave. Terrible machines and terrible customer service, avoid this bank at all cost.

Danelle R · almost 3 years ago

I used to LOVE bellco, and this branch. My review does not reflect the staff, but the hardware. I’ve gone here multiple times after hours to make a deposit thru the ATM and half the time they are never accepting cash. I bartend for a living, and my hours are crazy. The amount of times I’ve over drafted because I wasn’t even able to put money in my account is insane. And when you call them to explain, they say you’re past the forgiveness limit. I’ve been a member for 13 years and will no longer recommend people to sign up for bellco anymore. They should drop the claim of credit union, this place feels just as bad as a bank. I’m switching to canvas credit union.

Linda J · 4 years ago

Fair warning! Take your business elsewhere. The customer service at this credit Union is a farce. I tried to make a deposit today (I'm w/a sister Credit Union). I was told that they don't accept deposits from other CU's in their teller line, and I would have to use the ATM. When I told the the teller that their ATM had an out of order sign on it, she just giggled and said "oops. Sorry. Have a good day." Not even an offer to take the deposit, to direct me to another location, nothing. I moved my funds from Bellco about 10 years ago because they were constantly making errors on our accounts. They fixed them, but not without A LOT of hassle, and in some cases fees. I see they haven't improved in 10 years. What a shame.

Owner's response · 4 years ago

As a member-owned cooperative, our goal is to provide exceptional service to our members and neighbors. Your feedback has been shared with the district manager of this location. Kind Regards, Shelby, Bellco Credit Union

Heath Posey · more than 3 years ago

I went into this branch to inquire about opening 2 business accounts and a personal account. I quickly realized that this was not the bank for me or my businesses. I have opened many account over the years and never been treated so rudely and disrespectfully. I felt like I being integrated and I would be lucky if they were to let me be a member of their bank. The banker didn't even know how to answer half of the questions I asked. Definitely should have read the reviews before wasting my time.

Owner's response · more than 3 years ago

Thank you for taking the time out to share your experience. We hold ourselves to high standards and are truly sorry to hear this standard was not met in your interaction with us. We'd like to invite you to send an email to [email protected] with your preferred phone number and we can have someone reach out to discuss your experience. Thank you!

Kassi Henson · almost 3 years ago

Went into open up an account with Bellco since my boyfriend has been using them for years and spoke so highly of them. Met with Greg to set up my account and refinance my car. He was awesome, very nice and explained everything and answered any questions when I was confused. Went back in to finish signing my paperwork for the refinance and the lady Crystal was impersonal and did not explain anything just went through the paperwork as fast as possible and when I asked questions she did not help clear up my confusion. 5 star for Greg, 1 star for Crystal.

Owner's response · almost 3 years ago

Hi Kassi. Thanks for taking the time to write a review. We take member feedback seriously and while we are glad your first experience went well, we are sorry to hear of any issues with your follow up visit. If you'd like to send an email to [email protected] with additional information, including your preferred phone number, we can have someone reach out. Thanks, Ben. less ▲

Jason Aguilar · almost 3 years ago

Horrible service and a horrible system, you can feel the toxicity when you walk in to one of the branch. We tried to open an account, and even after calling, walking in and several emails we could not get any information on our accounts AND the account numbers kept changing for some unknown ungodly reason so that all of direct deposits disappeared in to thin air. And to top it all off they said they had to keep the 25 dollars we used to open the account we never had access too!!! When we finally had a enough confusion we decided to open an account with BBVA instead......it took us less hassle to get set up with them then it did to just CLOSE our account with Bellco. Go to another bank, these people are toxic, just go somewhere else. Keep that 25 dollars Bellco, we can just sum it up to A**hole Tax. I hope you read this review and recognize who I was, I bet you thought I was too stupid to use the internet.

Owner's response · almost 3 years ago

Thank you for letting us know about your experience, Jason. We are truly sorry to hear it. If you have any further questions or feedback, please send an email to [email protected] with your contact information so we can follow up.

Ellie · almost 3 years ago

I will be honest, if it were not for the help of loan agent Buddy Pearl today i would be giving a 1 star review right now, and that would be due to the absolutely terrible service that we experienced from Crystal Dyck. I have been in the process of getting an auto loan for the last month and it had been a perpetual uphill battle with Crystal- the loan agent we were initially working with. every turn was a new issue that was accompanied with horrendous customer service. SHE WAS UNABLE TO EVEN SPELL MY NAME CORRECTLY on my loan paperwork. Long story short, I was supposed to go in today for the signing, only to receive as incredibly curt email saying that suddenly i was denied the loan. THANKFULLY i did not see the email and i went in anyways. THANK GOODNESS I was assisted by Buddy instead this time, and he was able to see that this was just an error, and that my loan should have indeed been approved. I will leave it at the philosophy that, all is well that ends well. But had it have not been for Buddy showing not only concern, but also knowledge, I would be in a major dilemma that didnt have to be in.

Owner's response · almost 3 years ago

Hello Ellie. Thank you for taking the opportunity to share your experience. We're delighted to hear that Buddy was able to assist you and find a resolution. We have documented your review and will send it to management for further review. We value your membership! Best, -Shelby

Rob Hamlin · more than 4 years ago

Customer service in ZERO. It's like trying to enter another country without a passport dealing with these people. I wanted to get cash out of my account from my credit union. With a teller in the branch I was forced to use their ATM teller. Forget it!!! I drove 40 minutes to my credit union to get service. Every Bellco I have ever felt with has been a nightmare to deal with. I just want in and out service, too much red tape with Bellco. Never again!

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Offerings

Cash advance

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