place hero

Dillard's

Department store with apparel & more

  • Kerbside pickup
  • In-store shopping
1790 Briargate Blvd, Colorado Springs, CO, 80920, United States
Closed · Opens at 11 AM Thu
dillards.com
+17195321400

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Wednesday
11 AM - 8 PM
Thursday
11 AM - 8 PM
Friday
11 AM - 8 PM
Saturday
11 AM - 8 PM
Sunday
12 PM - 6 PM
Monday
11 AM - 8 PM
Tuesday
11 AM - 8 PM
Wednesday
11 AM - 7 PM
Thursday
11 AM - 7 PM
Friday
11 AM - 7 PM
Saturday
11 AM - 7 PM
Sunday
Closed
Monday
11 AM - 7 PM
Tuesday
11 AM - 7 PM

Reviews

5
52%4
25%3
12%2
4%1
8%
4.1
1020 reviews

Summary

"Great price, selection and service!"

"Very bad experience with staff raps gifts!"

"Great place to shop for clothing and brands are quality."

Lauren Hogan · almost 11 months ago

Still a decent selection but place seems rundown. No ac so trying on clothes is a nightmare and escalators are very terrifying. Mall was basically empty with so many "for rent" store fronts. Was does remain are decent but hope to not have to revisit soon

Linda Mitchell · almost 10 months ago

I LOVE Dillards! However, I will never patronize this location again! I went into the store to purchase jewelry, which I do monthly. I asked the store associate about pricing. Because I interrupted her and another associate playing cards, she was very short with me! So, I took my items to the register. Store associate proceeded to wrap all of my jewelry(8pcs) in the same paper. I explained that was the process (boxes or individual wrapped. And let her I know I would be speaking w/ a manager. Manager called me back and stated they was not playing cards, it was a store promotion! And the associate was one of her long time employees. Instead of her listening to my complaints she defended bad customer service.

Keisa Shockley · 1 year ago

I’m not going to into detail about my experience because I’m still pretty upset. My son was also upset, though he does not really show emotion. I do want to acknowledge Sherry (manager) & the other four ladies who helped me. Your kindness is noted and appreciated immensely! I simply want to say thank you for making a bad experience better…..

Owner's response · 1 year ago

Hi Keisa Shockley, Thank you for taking the time to share this with us. If you have any questions or concerns please email us at [email protected]. We value your feedback. Please come again!

Kimberly Croteau · almost 1 year ago

Dillards has always been one of my favorite stores but the one here in the Springs doesn’t get the best selection IMO. They opened the Dillards clearance store in the Citadel but seriously nobody like’s going to that mall it’s dicey. Just go to the one in Denver instead

Jamie Stahler · almost 6 years ago

Great location in the Chapel Hills Mall. There is plenty of parking near the store itself (including covered) or you can access while inside the Mall. This Dillard's is probably one of the flagship stores within the Mall with plenty of clothing options for men, women and children.

Robert Furia · more than 9 months ago

A lot nicer than I remember. Store was clean and had great selections.

Jason Karoub · 11 months ago

I was extremely happy with Anthony in men's suits! He helped me purchase a leather jacket. I've wanted a leather jacket for 30+ years and could never find one that looked good, fit well, and that I could afford Thank you Anthony 👍 07.12.23 - I met the most amazing rep ever! Pepper represents @Kiehls for Dillards in north Colorado Springs. Pepper helped me find a product with Kiehl's that was UVA UVB SPF 50. My problem is that I'm fully shaven bald and good bald care products are VERY hard to find. Pepper sold me the product, I asked him to apply it and he used a brush. Pepper strongly stated that in this case less is more. I believe that @HowieMandel uses this product (correct me if I am wrong). Thank you so much Pepper, I look forward to learning a lot more from you about bald care, skin care, etc.

Owner's response · 1 year ago

Hi Jason Karoub, Thank you for visiting our store and shopping with us! We love to hear that you found the perfect leather jacket you've been looking for. Our goal is to provide excellent service to our customers, and provide wonderful brands that feature the latest trends! Please come visit us again or shop with us online at www.dillards.com.

Far K · 1 year ago

Confronted, harassed by the employee today. I was going to purchase a pair of gloves and I changed my mind and left it on the counter, employee that I picked up the gloves initially from her department confronted me asking where the gloves are while I was shopping in women’s section. I was so upset, replying i don’t know where I put them. She told me do you want me to believe you, do not move stay here. I went through panic attacks speeding towards customers service to seek for manager on duty. She was following me upstairs. The manager even was ruder than the employee. Lack of leadership in chapel hills Dillard. I will not shop at Dillard ever again and going to close my American Express Dillard card tomorrow morning . Unacceptably poor customer service. I will spend my money elsewhere from now on.

Owner's response · 1 year ago

Hi Far K, Thank you for taking the time to share this with us and bring this to our attention. We are so sorry this happened. Please email this message to [email protected] so we can pass your message along to the proper management. We value your feedback. Thank you!

Dan Vanderhorst · 1 year ago

Nice department store. Well stocked. Very friendly, helpful staff. Very light traffic on Wednesday morning. Highly recommended!

Owner's response · 1 year ago

Hi Dan Vanderhorst, Thank you for visiting our store and shopping with us! We love to hear that you loved your experience at Dillard's. Our goal is to provide excellent service to our customers, and provide wonderful brands that feature the latest trends! Please come visit us again or shop with us online at www.dillards.com.

VS Y · 3 years ago

Great array of products and nicely arranged. Very large clean store.

Photos

About

Department store chain with apparel, shoes & accessories, plus beauty products & home goods.

Service options

Kerbside pickup
In-store pick-up
In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible lift

Offerings

Men's clothing
Women's clothing

Amenities

Toilets
Wi-Fi
Wi-Fi

Planning

Quick visit

Payments

Cheques
Credit cards
Debit cards
NFC mobile payments
Credit cards

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