Reviews
Summary
"Great place to get things and great people who work there."
"Great staff and product selection"
"Her customer service is unmatched."
I just had a really nice guy working for this rent-a-center try and collect a payment which I’ve already paid (their systems were apparently down 🙄) and he was on the phone with one of the women who works here. This lady was yelling at this man as he and I were talking about how I just made the payment. He was just explaining to me why he was here and she is on speaker yelling at the top of her freakin’ lungs telling him to “just hold on”. All this nice man was doing was explaining why he was here. I regret not getting her name and his name but I could not believe the audacity this lady had to talk to a coworker.
Your feedback is important, Ludeelee. We would like to ensure it is delivered to the best leadership, in an effort to address the situation you gave described. Our Digital Care team was unable to locate your information in any of our systems to follow up, however, we processed an escalation of your review rating to the location's District Manager. Could you please contact our Solution Center at 1-800-422-8186 to connect with a network of support? Thank you. ^Rent-A-Center Digital Care Team
I have been doing business with this location for 3 years now and have never had a single problem, late payment or complaint and honestly I love the staff but Joyce the manager goes above and beyond to help us the clients. I was helped by her personally twice for a TV stand and couch that really made my living room come together in a way I've dreamed of for years. Joyce is above reproach in professionalism and genuine care and I would highly recommend anyone reading this to please go see for yourself. Joyce desrves a pay raise for the exceptional salemanship professionalism and curtiousness she demonstrates each and every day. Thank you
Thank you, That Guy! Your commitment as a customer is much appreciated. We look forward to serving you again in the future! ^Rent-A-Center Digital Care Team
Joyce is amazing and works with myself and my family! She is on Mississippi and chambers in Aurora, colorado!! Work with her! She helped me with a bedroom set and couch !
Thank you so much for taking the time to leave a thoughtful review about our staff, and how we helped you have a great experience, Cartierr. ^Rent-A-Center Digital Care Team
It was fantastic as always I have bought many items from RAC over the years. You can't beat then.
Thank you for reaching out, Rod. We're glad to hear Rent-A-Center’s was able to help you. Please don't hesitate to reach out if there is anything additional we can do for you. Have a great day! ^Rent-A-Center Digital Care Team
I LOVE JOYCE ON MISSISSIPPI AND CHAMBERS!!! Easy payments and great service!
Thank you for the great feedback, Cartier! ^Rent-A-Center Digital Care Team
I didn’t buy anything from here. BUT The delivery guy came pounding and yelling at my door twice, he was at the wrong address. I can’t imagine anyone getting delivery from them when they try to break down your door.
Thank you for the insight provided in your review, Michelle. We are disappointed to hear this, and would like to be certain it is delivered to the right leadership for review. Could you please contact our Solution Center at 1-800-422-8186 to connect with a network of Rent-A-Center support? Thank you. ^Rent-A-Center Digital Care
I love Joyce! The best manager yet!
We are very grateful for your kind review, Stacey. We're thrilled that the team left such a great impression! ^Rent-A-Center Digital Care Team
The dryer just stopped working. What do I do? i am so sorry. I was finally able to get through to the store and the guy came out the SAME DAY and fixed the dryer. This is the first time I have experience Rent-A-Center in such a positive light. I am very pleased and greatly appreciate the dedication this young man showed.
Thank you for making us aware, Carla. We'd like to investigate this further. Could you please contact our Solution Center at 1-800-422-8186 to connect and learn more about your in-store experience? Thank you. ^Rent-A-Center Digital Care Team
Kyle was very professional. Made the process easy. Helped me picked my couch when the one I wanted was gone.
Thank you, Mercedes! Hope you visit us again soon! ^Rent-A-Center Digital Care Team
Horrible customer service, and no patience with there clients. Will never go there again
Thank you for reaching out, Jaycee. We would like to better understand the experience that lead up to this 1 star review, we are unable to locate your information to reach out. Could you please contact our Solution Center at 1-800-422-8186 to connect with a network of support? Thank you. ^Rent-A-Center Digital Care Team
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