Ace Hardware of Jewell Square

Will not be shopping here again. Went in to purchase a socket adapter. Asked individual working there if they could unlock the device on the shelf so I could get it. Then proceeded to tell me they have to walk it up to the counter. Takes it to cashier and lets her know it's for me with customers standing there checking out looking at me like I'm a thief. I purchased a $10 part and your employee decided I didn't look respectable enough to walk it up to and pay for it myself. You have lost my business. I should have spoke to manager at the time, but I was in the middle of something I needed to get back to. I wish I could give this review negative stars, but google wont let me. If I treated my customer like that I would be out of a job.

Service was much better, this visit, need to have a screen redone, asked an associate, they pointed me to service counter, no one there, working out back, but someone looked and saw me at counter, the gentleman was very helpful and gave me options. You have to pay for rescreening before they do the work, one cashier had a customer, I was 3 up. The cashier was attentive to the customer at the counter, so much so I was impressed and expected to have a good checkout experience also. He rang the receipt, asked me if I was a member, Once the receipt came out I waited a pause for the same service he had given the previous 2 customers. I finally said thank you and left. I go all the way to the Green Mountain ACE, to avoid this type of service. Products are the same supplied by ACE, The only way a store can stand out is service. This store is better, but has a ways to go. The cashier closes the deal.

Ed and his crew were extremely helpful in getting me setup with a pellet smoker after another store transferred the one I ordered for curbside pickup to another store. Guy even made a special delivery outside of the normal delivery area to make sure I would be smoking later that day. Thank you!

This place was so nice. I grabbed the wrong part twice even and they didn't even think twice about switching me out and helping get the right one. Ace was definitely the place with the helpful hardware people

They warranted my craftsman hand tool other ace hardware would not Lowe’s same story if you sell craftsman tool people expect lifetime warranty thanks for great customer service I will shop this ace location from now on thank you making my life easier.

The staff here can be helpful however it feels uncomfortable walking in and seems as though they are very judgemental by appearance. I've been there while working on a car and have grease on my pants and they will follow me as if I'm going to steel something and I've heard them mention it not knowing I was an aisle or two over.

You can always trust that 95% of what they have exactly is what I am looking for, when to do with odds and end things for the house. So many aspects make this store great. Always an amazing Staff. Jim the manager is first-rate!

Been living in the area for the past year and I stop in and buy things here and there. I also received a Military Veteran discount of 10% like all other Ace Hardware stores from Long Island, NY to even the one in Littleton. Yet I went in there yesterday and ask for a Military discount the cashier said no you have to be an Ace rewards member to receive a discount. So I bought what I needed at full price. For that I will not be going back to this store I will stick to the big box store of Lowe’s no matter what I get my well earned Veteran discount.

Friendly always helpful. A little bit of everything for yard and house. More convenient than big stores.

Went there looking for interior paint. All the gallons were anywhere from $40-100, but found out later they keep normal priced cans (20-30) on top shelf without price points. Cool.