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Lowe's Home Improvement

Home improvement & hardware retailer

  • Kerbside pickup
  • Delivery
  • In-store shopping
1360 New Beale St, Castle Rock, CO, 80108, United States
Open · Closes at 10 PM
lowes.com
+17202390355

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Wednesday
6 AM - 10 PM
Thursday
6 AM - 10 PM
Friday
6 AM - 10 PM
Saturday
6 AM - 10 PM
Sunday
7 AM - 9 PM
Monday
6 AM - 10 PM
Tuesday
6 AM - 10 PM

Reviews

5
53%4
22%3
9%2
4%1
11%
4
1094 reviews

Summary

"Generally good service in plumbing with folks who have done it."

"I think the unhelpful staff is what has made me fed up with this place."

"Ordered washer and dryer Quick delivery and employees very helpful!"

Todd Jordan · 9 months ago

I’ve shopped at Lowe’s for decades and it’s usually a good experience, with the Castle Rock location being no exception. The store is usually well-stocked and has an exceptional variety of items. The only two drawbacks that I’ve experienced recently are that the majority of the plants in the garden area haven’t looked very healthy, to the point of belong anemic, and that it’s fairly difficult to track down someone to help if you have a question or need a hand. Like most American businesses after the COVID pandemic, they’re staffing the bare minimum at the expense of good customer service, which is incredibly disappointing and audacious for a company that rakes in billions annually.

apcolley · more than 8 months ago

Tried buying a tool box. 20 min to track down the employee. Got it all arranged. Waited 30 min for it to come up front. No communication. The employee was back out on the floor for a while chatting with others wouldnt come near me. Walked out shame cause my next day's off I belive the special will be over. Guess ill end up buying at a higher price at another location

B K · almost 2 years ago

A new hire named Don was absolutely amazing. He also brought in Ryan who answered a ton of my questions about grills. I couldn't believe my luck, I thought, with these two. Then I went to check out with my new smoker. Mary Ann? she was also awesome. suddenly I had not one but 4 people helping me load this 200 lb smoker in a box into my truck. I can't remember the last time I have had a better buying experience at a institution. Misty places are saying they can't find any help? That is because THIS Lows had all the good ones. Thank you for an amazing experience. Even my 10 year old said, " wow dad! They were all super nice and helpful."

Ebersbach Jeremy · 1 year ago

Not sure the results yet but I had a riding lawn mower delivered with extreme damage. Due to my work schedule I was unable to call the store till late, manager Troy Taylor did a great job getting back to me well passed closing hours. I’m really thankful for the time and fast response to my issue. This is how to do business. Thanks Troy

Owner's response · 1 year ago

Thank you for the review, Ebersbach! We're glad to hear Troy took care of you. See you next time!

Savanna Paine · almost 9 months ago

Thank you Ralph for offering to price scan items and help us pick metal sheets that we needed for size/price. Made the shopping experience much faster.

Owner's response · more than 8 months ago

Thank you for shouting out Ralph! We'll make sure that he is recognized for his excellent service. We look forward to seeing you again soon, Savanna!

Rich Robertson · 1 year ago

Definitely the worst experience ever. Purchased exterior doors and had them install. Every door installed incorrectly, been 9 months and still trying to get fixed. If i could give a 0 that wouldnt be enough. Impossible to get in touch with anyone who is high up if there is anyone. Complete joke. Wish had way to contact regional person.

Erik Neitzel · 11 months ago

Tyler was of great help with my mower purchase today. Thank you!

Owner's response · 11 months ago

Thank you for the review, Erik! We're glad to hear Tyler took care of you. See you next time!

Nathalie Valencia · almost 11 months ago

Bryce was super helpful and provided me with great (and now rare) customer service. Thank you, Bryce, and I hope you are very valued by the management team. Castle Rock Location.

Owner's response · almost 11 months ago

Thank you for the review, Nathalie! We're glad to hear Bryce took care of you. See you next time!

Mr. Joseph · almost 11 months ago

Dealt with Mike in appliances, and his attitude was really rude to me and my dad. If Mike doesn't like his job, then stay at home. We were very disappointed with Castle Rock Lowes.

Owner's response · almost 11 months ago

We're so sorry to hear about your experience with us, Joseph. Our team should always provide courteous and professional service. We'll share your feedback with our Castle Rock team and hope you give us another chance in the future.

ashley fiske · 1 year ago

I spent an hour in the store looking for what I needed. I finally gave up and went to Home Depot. I found what I needed and was out of there in under 10 minutes.

Photos

About

Home improvement chain for appliances & gardening supplies, plus tools & hardware.

Service options

Kerbside pickup
Delivery
In-store pick-up
In-store shopping

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Offerings

Assembly service
Repair services

Planning

Quick visit

Recycling

Batteries
Electronics
Light bulbs

Payments

Cheques
Credit cards
Debit cards
Credit cards

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