DICK'S Sporting Goods
Supplier of sports & recreation gear
- Kerbside pickup
- In-store shopping
"Plenty of room, good selection, and WONDERFUL staff."
"Long wait for service while many employees stand around."
"Awesome place lots of variety helpful staff"
Felipe (I think that was his name) in shoes was INCREDIBLE! We came in Monday evening at like 8:00pm and was totally patient with us and didn’t seem to rush us out. He helped my son feel comfortable with the gear to try a new sport and definitely on “my side” when my son was displaying typical pre teen angst. He played rock paper scissors with him and explained the importance of physical fitness. Can’t say thank you enough to this angel in the shoe department!
Bicycle department is not at all managed properly. It’s Wild West, two boys were doing all kind of stunts but no one to watch or stop. They also hit the bikes many a time with different objects, I am sure the same bike will be sold to customer. This all I saw while waiting for someone who can attend us. I unfortunately bought two bikes in last month from here and every time I came here I had to wait for 30 mins or more. This time I was here to get the flat tire fixed.
Kaleb in the footwear department is absolutely incredible! He was very patient, courteous, and knowledgeable helping me find the right Hokas I needed!
Came to pick up online order for river tubes and cancel my other order. Marcus was very friendly and made the process very easy. Would recommend 100% to go to this store.
Shopping with my son for baseball gear yesterday was one of the best experiences I have had at a sporting goods store in my life. We did not have an established budget in mind but I am aware that some sports items can certainly graduate in price level fairly quickly. I should prelude this review in saying that we stopped into the store a few days ago and selected a baseball bat while in a hurry; and we were not sure that we had selected the proper bat on the first attempt. Upon returning to the store to potentially exchange the bat, (or confirm that we already had the correct bat) we first got the thumb's up from the clerk/store manager when we walked in that a return or exchange was no problem----and that they would still honor the 20% coupon that was given by the local Little League (even though the coupon had expired on the day we originally bought our first bat). This was greatly appreciated as a parent because I wanted the correct bat for my son regardless of whether or not the discount would be applied, or if I had to spend a few more dollars. In my opinion, having improper sports equipment can make the difference of a kid being excited and doing well, or being frustrated and struggling with a sport. The associate that made all the difference for us was Joe in the baseball department. Joe took every opportunity to explain to us the positives and negatives of baseball bats that they had available and we selected several to test at the in-store batting cage. Clearly Joe had played a ton of baseball in his life and we were the recipients of his knowledge and experience. Without any reservation in doing so, Joe patiently gave tips and advice as my son tested no less than 6 bats over the course of 30-45 minutes before making a final decision. I was so impressed with Joe (and certainly wanted to take advantage of having a true expert that gave honest answers to us) that we ended up purchasing a few more items while we were at the store. I have played many sports while growing up and understand the benefits of being so excited to play that you literally eat, sleep, and dream about practicing or playing in your next game. From the experience that I have (I am still close friends with many teammates from twenty years ago or more), I know that these years are irreplaceable.....and yes, part of that means having the proper sports equipment that fits correctly and is of reasonable quality or better. Obviously a better bat or more expensive bat (prices can get crazy for kids bats these days!) doesn't make a better player or buy you any home runs. Part of me even feels that it is better to struggle with novice equipment until you "earn" better equipment........but as a parent and as someone that knows that feeling of being soooo excited to play a sport--- I know that there is no replacement for passion. The new gear did not give my already excited son anything he did not already have internally, but it did give him that extra sparkle in his eye that will help against what otherwise might be an intimidating pitcher:) Thanks so much for all the time and patience Joe! Your efforts will benefit my son all season-- PS--Only when a product or service has been so outstanding that I am absolutely blown-away, do I take the time to write a review. It has been roughly one year since writing my last review---hats off to you sir.
Had a great experience at this dicks sporting goods. Shop here somewhat frequently and find the staff to typically be very helpful. We we're greated by a staff member at the bottom of the escalator and quickly pointed in the direction we needed to go for our items.
I called this store after having poor customer service with my local store and they were able to quickly and efficiently answer my question about their inventory despite not having the product I was looking for in stock.
Found all of our camping stuff at a good price. Tre, joe, and J we’re super helpful and had a great knowledge about sleeping bags. Great experience!!!
I'll probably never go back. Maybe it is an OK store if you are a woman looking for athleisure wear but the rest of the store, the actual sporting goods, is a mess, staff glued to their cell phones dodging and ignoring customers, and an overall feeling of we don't care.
Came here to buy cleats and barely received any help. Most of the associates are young and don’t really care about the customer. Spent 30 mins to try one pair and realized most of the staff were in the back participating in social hour. The person that helped us went to find our selection and never came back.. The second person that helped us brought back the wrong pair of cleats altogether. Again.. came here to spend money and left unsatisfied spending no money. Management needs to take a serious look at how the staff functions in the store and interacts with their customers.
Sporting goods chain with equipment, apparel & footwear for athletics, outdoor recreation & fitness.