Advance Auto Parts
Parts & accessories for auto repair
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Good staff, service, and prices"
"Great place place to buys thing for your car n truck"
"Walmart can offer the same without any hassles."
The staff here is incredible! I probably came into the store almost 15 times one weekend due to things breaking, needing more sizes, etc. while replacing my brakes. These people were very kind and knowledgeable. I could tell they knew their stuff, and they knew the computer veryyyy well!
Hello Emily, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're pleased to learn that our East Colfax Avenue location was able to help advance your day! Thank you for shopping with Advance Auto Parts and Batteries!
They're listed as a UPS drop-off but they don't accept packages there and they're kind of rude
Hello Robert, Thank you for taking the time to leave feedback for our East Colfax Avenue location. We are very sorry to hear about your experience as we strive to have the best customer service. We have sent this information to our field team so they can address your concerns. . Thank you for shopping with Advance Auto Parts.
Female counter person was more interested in having a personal conversation with a co worker than finishing serving me.
We had the best experience! I just want to thank the two guys working tonight. We had a bad battery, had just required roadside assistance and didn鈥檛 dare turn the car off. I called ahead to see if there was anything we could do tonight to prevent needing a secondary jump in the morning, and despite store policy not allowing after-dark install, they still helped us find a work around and went above and beyond to getting us to a place where we could get a new battery in the car. They also relieved our worries about a bad Alternator so we could know with certainty we weren鈥檛 going to have the same problem all over again. Absolutely above and beyond great experience!
Thank you for taking the time to leave this review for our East Colfax Ave location, Clara. We are happy to hear that our Team Members were able to go above and beyond to assist you with your automotive needs. Customer service is our top priority and it's nice to know when we do a good job. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Stopped by on 3 different occasions. Once to get my battery tested they said they could do it after dark, went by a 2nd time and got the battery tested, was told the battery is fine just needed charging. I asked if they could charge it for me and they told me they didn't know how to remove or install a battery 馃く. Went by today again and asked if they could charge the battery and the gentleman there told me they can't charge batteries if they weren't bought there. What a joke these workers are!!! Mind you I had just stopped by another advanced and was told they could charge it for me but I had to leave it for about an hour but It was further away from my house, so I decided to find one closer to my house and this is what I get.! Won't be coming back here 馃檮
RocioChio, we appreciate you taking the time to leave this review of our East Colfax Avenue location. We apologize for any lack of knowledge that was displayed to you by the Team Members. We always want our Team Members to strive to be knowledgeable of our processes so they can better assist our customers.聽Your feedback has been presented to the Field Leaders of the store so that they can address a plan of action to the enhance our Team Members knowledge. We are thankful for this opportunity to improve and do hope you give the store another chance sometime in the future.
Just a shout-out to the great staff here.
Hello MG! 聽Thank you for taking the time to write your review of our East Colfax Ave location. We are so pleased to hear that your experience with us was a positive one! We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We look forward to seeing you again soon and thank you again for choosing Advance Auto Parts.聽
Took me 4 calls and over 20 minutes to get an answer for a 3/4 heater supply hose. Website says basically every location should have it. The other store on Colfax said you should have it. The girl who answered the phone didn't even have a basic grasp on fractions or how to read hose sizes. Then continued to help other customers while setting the phone down. And proceeding to help other customers without answering my questions. Then after 2 more minutes of background noise. Finally placed me BACK on hold without aby update or anything. This is some of most ridiculous and unacceptable customer service I've ever received
Darryl, we appreciate you taking the time to leave this review of our East Colfax Ave location. We apologize for any lack of knowledge that was displayed to you by the Team Members. We always want our Team Members to strive to be knowledgeable of our products so they can better assist our customers. Your feedback has been presented to the Field Leaders of the store so that they can address a plan of action to train the Team Members and enhance their product knowledge. We are thankful for this opportunity to improve and do hope you give the store another chance sometime in the future.
I've gone to this Advance several times, and it will be the only one I go to. Luis has helped me each time and has gone out of his way to help me get my car fixed. He has been transparent and fair about pricing, kind and generous with his assistance, and never treated me as stupid or ignorant because I'm a young woman in an auto parts store. I feel fairly treated and taken seriously in this store. I cannot recommend this store and their staff more.
Hello Emily, thank you for your feedback regarding our East Colfax Avenue store location. We are happy to hear our Team Members are assisting our customers with the proper knowledge in order to get your vehicle back on the road in a timely manner while also providing a pleasant experience. We will pass this positive feedback to our Field Team and we hope to welcome you back soon.
Employees are grate they help you out find everything you need
Hello, Lalo. Thank you for taking the time to write your review of our East Colfax Ave location. We are so pleased to hear that our Team Members were able to Advance your day with helpful service! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
Great parts store. Forget the name Autozone and go to an actual parts store.
Thank you for taking the time to leave this 5-star review for our East Colfax Avenue location, JC. We are happy to hear we are your go-to store location for your automotive needs. We hope to see you again soon and thank you again for choosing Advance Auto Parts.聽
About
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
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