"They were busy, the staff was super friendly and the line moved quickly."
"Service is always professional and prices are reasonable"
"This place is very unorganized and the staff was very unprofessional."
You need to stop hiring all these kids that have no respect and think it's funny to talk down to a customer. After looking for $5 item. I was pushed aside to help a customer that had more things to purchase than I did. You cannot say who can I help next and then push the customer aside because they're not spending enough money in your store Me being a female should not matter and I should not be pushed aside to help a male in the store. You should send someone to retrain your employees on customer service and how not to stand around on their phones ignoring customers. The store looks a mess. Here's a picture of you ignorant employee.
Young girl at the front desk very very disrespectful no help with customer service at all we spend over $100,000 a year this location very very sad service from there not one employee would help a customer worst service ever
We are sorry to hear about this situation, Julian. We’d like the opportunity to speak with you further to see if we can make it right. Please don’t hesitate to reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
Worst place I ever been .. did not make the sale because they didn't have change.. ridicules. This store needs to be close down due to lack of customer service.. we need and a advance auto parts to replace this stire.. never shopping here again.
Store on 6th & Chambers told store on S. Havana that they had my parts, then sold me parts one number off. Didn't have correct parts when I returned. Store on Colfax and Lima had the correct parts, plus the store had a professional atmosphere and staff were polite and helpful.
Just went for a battery. Very helpful and courteous. Fairly easy in and out parking lot
Another great experience. Had a check engine light on my other car, and needed to pass an emission test. Was told there was a leak. Made an appointment and they told me an estimate. At the end of it all, they saved me $$! Ordered the part from the manufacturer that I needed to help the light turn off and will call me when it's ready to install. From one manager to another, he's doing an amazing job. Highly recommend!! Also waiting area is very comfortable!!
Relatively knowledgable staff, reasonably well stocked, parking lot can be a little bit of a pain to get in and out of.
I have went to this o'reilly's store on 4 occasions over the last 10 months each occasion I have been treated like a second class citizen And without respect Just today I had the store person order a part , Was told to come back at 4 came back at 4:20 and was treated rudely and was left in line until I was the last person every Spanish-speaking person in the store was helped before me , Even though there was 3 other o'reilly attendants doing nothing but kicking it in Spanish. The manager literally walked by me with his money back in hand giving each of his attendants high five's while no one helped me and 1 other elderly person in the store. I am an elderly person with a cane this is how they treat me As far as I'm concerned it was racist and I'll never shop there again
USED to be a great store with great service! It must be a store culture issue that is causing the employees act as though they are being bothered. Nobody even apologizes when parts are supposed to be delivered in 3 days and when you call in on the 3rd day to see if it has been delivered, the order was never even placed and 3 days have been wasted. The last time I was in the store I informed the assistant manager that the phones were down and no calls were getting through, she said "good!" I had been trying to call for half a day to see if they had a part in stock and ended up having to go in just to find out that they didn't. I used to run a multi million dollar retail store and I can tell you that the negative employee culture is a direct result of the management at this store. It's too bad because this used to be my go-to store because the service was so good and the employees were helpful. If you don't like answering phones and helping people, then you should not work at a parts store!
Nathan, we are so sorry to hear about your experience at this location. Thank you for bringing this training opportunity to our attention. If there is anything else we can do to ease the situation and keep you coming back, please reach out to us via phone, email or chat at https://www.oreillyauto.com/contact-us - O'Reilly Auto Parts
Horrible service and no public restroom to change my kid. Could have gotten better service at a gas station for what I needed