Advance Auto Parts
Parts & accessories for auto repair
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Saved us money and honestly this place had nicer better service."
"She left feeling salespeople had been extremely rude and unprofessional."
"Their staff answered all my questions."
Joe and Zane were so awesome and helped me out so much. I highly recommend this store. Keep up the good work fellas 馃憤
Thank you for taking the time to leave this 5-star review for our Broomfield location, Juan. We are happy to hear that Joe and Zane were able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.聽
Staff was very helpful. They loaned me a set of tools that helped me remove some rusted on screws.
Hello, Peter. Thank you for taking the time to write your review of our Broomfield location. We are so pleased to hear that our Team Members were helpful to you! We love helping our customers and it is nice to know when we do a good job. It was an honor to serve you and we hope to serve you again soon!
I鈥檝e got commercial accounts at other auto parts stores but not here This place is crazy, you can get the wrong part and they won鈥檛 return it because he says auto parts stores don鈥檛 take returns on electronic items because they don鈥檛 know if it was installed. Well it鈥檚 the wrong part you gave me so how could I have installed it when it doesn鈥檛 even fit? I have commercial accounts everywhere else and never have a problem with returns at other places if it鈥檚 the wrong part take it back and give me the right parts seems pretty easy. There system constantly says I haven鈥檛 purchased anything when I have receipt showing I did. I think The best part of this store I鈥檝e ordered new rotors but received used ones multiple times and then they have no record on my account of me ordering and paying for the rotors I gotta show the paper receipt it鈥檚 wild
Thank you for taking the time to leave this review,. We are sorry to hear you did not have a pleasant experience while shopping at our Broomfield location. We appreciate you letting us know so we can forward this to our Field Leadership Team and use this as a coaching opportunity. If you would like to discuss this further, we would recommend reaching out to us directly here at the support center. We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.聽
This advance is the best advance and the only one I鈥檒l got too! Everyone I go in they treat me like family. They help me find what I need and get my parts ordered. I never have to come back with the wrong part unlike my previous experience with other parts stores. I was helped other day by Zane and we was externally helpful and got me taken care of ! Great advance !
Hello William, thank you for leaving your review of your recent interaction at our Broomfield location. This store is lucky to have Zane and we have further recognized him for his excellent customer service skills. We hope that others read your review and visit Advance Auto Parts.聽
I drive from Boulder and pass many parts stores to go to this location.. They are accurate!!! Friendly and actually appreciate your business.. Very rare these days.. Zane, Joe and Darian you have earned a customer for life. Thank you all for always caring for people. Advance Auto is lucky to have people like you all.
Thank you for taking the time to leave this review for our Broomfield location, Chris. We are happy to hear that; Zane, Joe, Darian, was able to go above and beyond to assist you with your automotive needs. We have forwarded this to the stores Field Leadership Team so they can be recognized for their customer service provided to you, as we love to give credit when it is due. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Yesterday I went into the store to get a couple parts. one of them they did't have but was told it would be there in a couple hours, I paid for both parts and went back 4 hrs later to pick up the 2nd part. They still didn't have it. i was told it would be there in the morning. I got home and realized they gave me the wrong part. I called about 4pm the next day to see if the first part was there, but it wasn't. So I went somewhere else and got both right parts. I went back to the first store to get my money back.
Hello Alexis, thank you for leaving this review for our Broomfield location. Our goal is to always ensure our customers are receiving the exact parts for their vehicles each time. We certainly do apologize for any inconvenience this may have caused. We do hope you are willing to visit us again soon, so we can continue assisting you with your automotive needs.
Stopped for a quart of synthetic oil and the sales where so good I purchased two oil change鈥檚 worth of oil and filters. The staff where friendly, knowledgeable and helpful.
Hello, Christina. Thank you for taking the time to write your review of our Broomfield location. We are so pleased to hear that our Team Members were knowledgeable and helpful to you! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
Horrible customer service. I had questions about recharging my a/c and Zane was the clerk I dealt with. He lacks basic customer service skills and was condescending when I asked him questions. Products displayed were not labeled correctly on price, I will take my business elsewhere from now on.
Hello Jesse, thank you for leaving this feedback for our Broomfield location. We are sorry to hear you did not have an exceptional experience while shopping with us. Our goal is to always ensure we are friendly and professional when we are assisting our customers, so they can get back on the road as quickly as possible. We have forwarded this review to our Field Leadership Team, so we can use this as a training opportunity. We hope you are willing to give us another chance to assist you and thank you again for choosing Advance Auto Parts.
Bought two die hard batteries a year ago for my diesel truck. One is no good. Called store and conveniently no record of my purchase. How do you sell a warranty item and not register it properly? Die hard used to be a good battery. Won't be buying another one. Won't be shopping here .
Thank you for taking the time to leave this review, AL. We would appreciate any additional information you have regarding your visit to our Broomfield location. We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We would appreciate any additional information you have regarding your visit. Here at the support center, we may have a way to find that proof of purchase for you. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.聽
This store should be closed! I am done with buying bad aftermarket parts from shi*ty caquest from Advance! They say there is no record of purchase and this the box number and receipt number are not maching! After all they sold a wrong part to me leaving me with 350$ for that!Same thing last year with some CV axles..Didnt last a year! Just dont go there folks!
Thank you for taking the time to leave this review, Milan. We would appreciate any additional information you have regarding your visit to our Broomfield location. We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We would appreciate any additional information you have regarding your visit. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
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Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
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