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Summary
"You cannot beat the quality of service they provide consistently here!"
"Ordered again for morning shipment."
"The employees are retail professionals, not typically mechanics."
I had such a great experience here! Usually I go to Auto Zone right next door to you guys. Unfortunately the were absolutely no help to my issue. I went over to O’Reilly’s with zero hope that anyone would be able to help solve my problem. I got my rims scratched up so bad at Big O Tires by some careless techs, and they said the couldn’t find the replacement wheels anywhere. I needed to fix it ASAP. The man in the store who helped me was 1. Reassuring that it was in fact fixable 2. Had a great attitude about helping me 3. Was so knowledgeable and kind. I will forever go back to this location because of him. I appreciate you guys! BTW they look brand new so thank you!!
I needed batteries for my key fobs for my car. The young man who waited on me with the manager I believe. He brought the batteries and put them in the key fobs for me. I was so happy he did that and he was such a nice guy. Prices are great. Would never go to any other parts store
Needed new wiper blades front and back. The young gentleman at the counter looked up and found what I needed. Then he installed them for me - a great help. Very pleased and I can see much better now.
I had the best experience here today. All thanks to Brit! Short story: two months ago I got a new battery from Auto Zone, located in the same plaza. Yesterday morning the battery was dead, so I got it jumped and it was fine the rest of the day. This morning it was dead again. I went back to Auto Zone, the attendant did the bare minimum to test the battery and recommended I got to O'Reilly to get the alternator tested. Brit was not only genuinely concerned about my poor experience with Auto Zone, she cleaned the connectors, tested the battery, tested the alternator, then proceeded to give the battery a full charge (all for free). After removing the battery from the charger, it was deemed to be bad. I got it replaced by Auto Zone under warranty (after they offered to sell me a more expensive one!), then asked Brit to come take a look and make sure they cleaned and connected everything correctly. Which she did gladly. She was amazing! I'm never going anywhere else, all because of her excellent service. Thanks Brit!
Did not have specific coolant I needed, but directed me to a nearby store that had stock, where other companies did not.
Always very helpful, personalized service and willing to help install/fix if they can! I have fully committed my business to them over the neighboring competitors. AJ, the manager always provides caring customer service with a positive attitude. Thank you.
They have the parts I needed at a very good price
I got calibers from 1A Auto 3 weeks ago and they said they were guaranteed a fit but they did not fit so I had to return them and then I went to O'Reilly's and O'Reilly's people said the calipers would fit but they do not so now I have to return them. I have been trying to replace my calipers on my car for 3 weeks as no store seems to give me the right calipers for my car. They just keep saying it is guaranteed to fit or it will fit and it does not fit. So I am made. Not good customer service to keep giving the wrong part for someone's car.
I got great help very quickly at a low cost.
The staff is always friendly and helpful!
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