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Reviews
Summary
"Great service, friendly staff, reasonable prices."
"Loved the costumer service from the both young lady’s who work there."
"Knowledgeable, helpful staff and best car part prices"
Went in to replace my battery, and the guy helping me installed it incorrectly, so I had to tow it to a mechanic, and the mechanic fixed the issue within five minutes. Very upset with my service cause the whole tow and trip to the mechanic could of easily been avoided if the guy installed it right.
This is not the impression we want to leave, Kimora. Our team strives to exemplify the AutoZone standard of service and expertise. Please reach out to us at [email protected] so we can help you out. We hope you give us a chance to win back your trust and confidence.
I came in to purchase a new remote battery for my car. Upon check out, the young man offered to change it out for me right then and there. Great Customer Service of us older non techie people.
Hello Keri, thanks for the review! We're happy to hear that our crew helped you out with your remote battery. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. See you again soon.
Daniel was very knowledgeable, personable, courteous and professional. I'm a software engineer so I ask probably too many questions - he was unfazed by my inquiries and did a noteworthy job explaining what happened and what he was doing to solution it. I would not recommend going to any other store.
Hello Jeffrey, thanks for the review! We pride ourselves on our crew's excellent customer service and extensive product knowledge. We're glad to hear Daniel helped you out. We hope to see you again soon!
just pulled up to your store at 8:52pm. female employee saw me, she rushed to the door and locked it.... lazy people. still 8 mins left. plenty of time to get something off the shelf quick.... pathetic
Hello, we're so sorry to hear about this. Our hours should always be clear and abided by. We will look into this. You can also let us know more about your experience by emailing us at [email protected]. We hope you give us a chance to win back your trust and confidence.
Went here with no idea what was wrong, Zane and Joe listened to me and helped me figure it out. They went above and beyond to help me fix the issue! Can not thank them enough!
We're happy to hear you had a great experience at our store, A. We know we have the best crew around and we take pride in our customer service. Thank you for trusting AutoZone! See you again soon.
It's Sunday at 8:53AM and the store is closed even though the posted hours state it opens at 8:00AM. Noticed 2 vehicles in the lot a few rows back with employees sitting in them, as I approached them said they were waiting on the "grey shirt" to arrive to open the store. I wonder if the employees called the store or district manager to advise them?
Thanks for letting us know, Mitchel. Our hours should always be clear and abided by. We will look into this. You can also let us know more about your experience by emailing us at [email protected]. We hope you give us a chance to win back your trust and confidence.
Loved the costumer service from the both young lady’s who work there. Even if they are busy they always treat you right. very good costumer service that I have ever seen in years.
Hi, thanks for the great feedback! Our goal is to provide the best customer experience for every driver out there. Please reach out to us at [email protected] if there's anything else we can do to improve. We hope to see you again soon!
The upper management has a very poor work ethic (Elizabeth especially), they don't appreciate or value their workers like they should... Been going in after work lately and there's always one guy (Daniel) closing all alone and has given me the best customer service in that whole store even when he has a bunch of customers in line and all around the store he maintains the best customer service I've seen in years he is also very attentive and knowledgeable of what he is doing... I've gone in the early hours and the girls are rude and even tho they are managers they don't know a thing about cars or parts!
Unfriendly staff. The store was empty, with one person behind the counter. They didn't bother to ring me up, so I used self pay (at least that was convenient).
This is not the impression we want to leave, Jessica. We'd appreciate it if you emailed us at [email protected] so we can learn more about your experience and get back on track. We want to make sure all of our customers feel accommodated and valued at our store, and it seems like we let you down. We hope you give us another chance to provide a great customer experience.
Great customer service. They really care about people and their case issues. It is apparent that they look out for others.
We're glad you had a great experience with our team, Kelly! You can always count on us to help you out with your automotive needs. Thank you for trusting AutoZone!
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