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Advance Auto Parts

Parts & accessories for auto repair

  • Kerbside pickup
  • Delivery
  • In-store shopping
12975 Quebec St, Thornton, CO, 80602, United States
Open · Closes at 9 PM
stores.advanceautoparts.com
+13032642080

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Friday
7:30 AM - 9 PM
Saturday
7:30 AM - 9 PM
Sunday
9 AM - 8 PM
Monday
7:30 AM - 9 PM
Tuesday
7:30 AM - 9 PM
Wednesday
7:30 AM - 9 PM
Thursday
7:30 AM - 9 PM

Reviews

5
83%4
0%3
0%2
0%1
17%
4.3
6 reviews

Summary

"Mike is the guy who will go above and beyond for the customer."

"I can’t say enough wonderful things about my experience here because of Diara!"

"A gentleman working today 7:30am on Feb 22nd, went above and beyond for me."

ShellaMoe · 11 months ago

I can’t say enough wonderful things about my experience here because of Diara! She was incredibly welcoming, knowledgeable, kind and helpful from the time we walked in to the time we left. It was the absolute best retail experience I have ever had. If only every store had someone like Diara! Thank you for employing this stellar human being, give this woman a raise because she’s the reason I will be back!

Owner's response · 11 months ago

Hello ShellaMoe, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're pleased to learn that your experience with Diara and our Thornton location resulted in a 5 star rating! Thank you for shopping with Advance Auto Parts and Batteries!

Robert Passafiume · 11 months ago

First and last time I will use Advance Auto Parts. On Saturday, July 8th, I visited a local auto parts store to pick up both front and rear brake pads, as well as replacement rotors for my 2015 Jeep Grand Cherokee. Despite some reservations, I bought all four rotors, and both sets of brake pads based on the store's system recommendations instead of bringing the part off the car to match them up. My reservations rang true, after removing the rear passenger caliper and rotor, I discovered that the parts did not fit. Consequently, I had to pack up the rotors and return to the store to exchange them for the correct ones. During this process, I noticed two peculiarities. First, all the rotors the store listed for my vehicle had the incorrect thickness. Second, although I had chosen to receive an email receipt for convenience when making the original purchase, I never received it. Due to an issue with the store's system, I did not have a copy of the receipt in my email. As a result, the store offered me a $470 credit. However, this was not useful, as they did not carry the correct product I needed. The young man at the counter was unable to locate my purchase in their point-of-sale system at all. To prove I had indeed made a purchase just two hours prior, I had to show him the credit card charge. Unfortunately, all he could offer was store credit, which did not solve my issue. They also did NOT have the right product for my vehicle. Moreover, I found myself in a challenging situation: I either had to reinstall the old rotor, which had been significantly damaged during removal, or I had to go to a competitor and spend another $500 on suitable rotors. As one might imagine, this situation was incredibly frustrating. However, the store associate could only stare at me and suggest I return the following day for a refund. In the end, I left the store and spent $530 at AutoZone, where I was able to find the correct parts and complete my brake repair that evening. The next day, I received the receipt via email at 5:15 AM, which allowed me to return to the original store for a refund. I was told their system was having issues and they were moving to a wired internet solution. You think someone may have mentioned this when one just asks for an email receipt! This was a set of unfortunate events that could have been handled better. Either their system has the wrong product or the counter representative doesn’t know how to look up products or they don’t know how to effectively communicate when they are having system issues.

Owner's response · 11 months ago

Thank you for taking the time to leave this review, Robert. Here at Advance, we strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our Quebec & E 130th location missed the mark. We've forwarded your feedback to the field leadership of this store so they may further investigate, and address the behaviors of our team members. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts, we look forward to seeing you again soon!

Veronica Solis-Martinez · 1 year ago

Came here looking for rotor retaining screws. Mike helped us and they were not in stock. He searched around at other locations and gave advice on we’re we could get these from. Mike is the guy who will go above and beyond for the customer. I recommend this place and Mikes help 100%. Thanks again Mike

Owner's response · 1 year ago

Thank you for taking the time to leave this 5-star review for our Quebec & E 130th Ave - Thornton location, Veronica. We are happy to hear that Mike was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that Mike can be recognized for his hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.

Rachel Keith · 1 year ago

A gentleman working today 7:30am on Feb 22nd, went above and beyond for me. I’m a single mom of two and my windshield wiper flew off. I had no idea what I was doing. Todays an extremely snowy and Icey day and he went out in the cold to make sure my car was fixed up before I left. I didn’t grab your name, but I appreciate it more than you know. Thank you!

Owner's response · 1 year ago

Hello Rachel, thank you for the positive review. We are happy to hear you had a good experience at our Quebec & E 130th location. It is great knowing our friendly and efficient team members are providing our customers with the great service they deserve. Thank you for choosing Advance, and we hope to remain your go-to store for your automotive needs.

Don Cheshek · almost 1 year ago

Very pleasant and friendly. Have what i need.

Owner's response · almost 1 year ago

Hello Don! Thank you for taking the time to write your review of our Quebec & E 130th St location. We are so pleased to hear that your experience with us was a positive one! We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We look forward to seeing you again soon and thank you again for choosing Advance Auto Parts.   

Jim C. · 11 months ago

Friendly and had what I needed.

Owner's response · 11 months ago

We greatly appreciate your feedback regarding our Quebec Street location, Jim! We aim to create a friendly atmosphere and provide our customers with a wide selection of quality products at competitive prices. Thank you for shopping with Advance Auto Parts and Batteries!

Joe Rhoades · 9 months ago

Employee called me and stated they didn’t have one of my three items, he looked up the one missing part at another store, and then cancelled my whole order for no reason, disrespectful and inconvenient

Owner's response · 9 months ago

Hello Joe, thank you for the feedback. We are sorry to hear you did not have the exceptional experience at our Quebec location you deserve. We hope you are willing to shop with us again moving forward and thank you for choosing Advance Auto Parts.

Photos

About

Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.

Service options

Kerbside pickup
Delivery
In-store pick-up
In-store shopping

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Crowd

LGBTQ+ friendly
Transgender safe space

Planning

Quick visit

Recycling

Batteries

Payments

Cheques
Credit cards
Debit cards
Credit cards

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