PNC Bank

The negative reviews here are inaccurate and unfair. I've been banking at this branch for five years with nothing but great service. I've banked with almost all the huge banks, and BBVA is the best. If I need to go into this branch, I'm served professionally and efficiently. If I need to withdraw large sums of money, Liza and Anna have always ordered the proper amounts to meet my withdrawal needs. The same applies when using the drive-through. Their online banking is intuitive and simple, including depositing checks using my phone, so I don't know what issues the negative reviewer had with making his loan payments online since it is simple. During COVID-19 the branch was quick to adapt to keep customers and staff safe while maintaining a positive customer experience. The negative review criticizing the branch because they would not cash a check in the drive-through when the reviewer was not a member of the bank is ridiculous. Just about all banks have that rule, and some require your fingerprint. The drive-through has multiple large signs explaining the drive-though is for account holders only and that others need to go into the bank. It isn't the bank's fault that the reviewer did not have an account and had a bad car battery. It's like going to a members-only gym, grocery store, etc. and leaving a negative review because they wouldn't let you use their equipment without a membership. It's a great branch.

Anna is the best! She's always cheerful and she really knows her stuff! I come in once a month and she is always busy but is never overwhelmed. She gives everyone individual attention. I wish there were more people like her in the world

terrible! I just went through the drive through to cash a check from a client. I wasnt greeted right away until after I send the check through drive through. then was told that I had to come in to cash it because I didn't have an account. I explained to them that I had to just jump my car and was on my to get a new battery for my car so I couldn't turn my car off. they still didn't care. I had to leave my car running in the parking lot to cash the check so I could go get a new battery for my car. then they have a 10 dollar fee to cash a check if you dont have an account there. which is ridiculous. I cash checks all the time at other banks from various places depending if I can get to my bank or not. in this case I couldn't make it to my bank because it was clear across town and my battery is running low. I will never come here again or use this bank for anything or recommend this bank to any of my clients. if I could give this place a 0 I would.

My husband and I had an issue that was quickly explained and resolved by Anna! She is always pleasant and goes above and beyond for us. Thank you Anna! The Daniels

Not friendly at all . Talk to manager for a mistaken transaction , She said , I'm unable to help . Gave me another number , they put me on hold for 2 hours and hung up . Never recommended .

Been my one and only bank for quite a while deserves the 5 stars

Great service