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Wells Fargo Bank

  • Drive-through
999 S Sable Blvd, Aurora, CO, 80012, United States
Open · Closes at 5 PM
wellsfargo.com
+13037528000

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Friday
9 AM - 5 PM
Saturday
9 AM - 12 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
9 AM - 5 PM
Saturday
9 AM - 12 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM

Reviews

5
20%4
3%3
5%2
2%1
70%
2
130 reviews

Summary

"Awful service, I waited 40 minutes for a teller."

"Bad service and rude employees switching banks after today."

"To a better service branch, also is a cold day and a cold poor service."

Nsoseh Quistoran · almost 1 year ago

It is a good bank. Wells Fargo has always been a good and reliable bank. It's just a few minutes walk. One bank people can confidently rely on.

DeAnn Miller · more than 10 months ago

So when I arrived today the line was out the door and there was only 1 teller (a new one). I have now been here 30 mins and only 1 person has left. There was no greeter either. They did put another teller on but it is still absurdly slow. I am very dissatisfied with the time it takes to be seen and how long each customer has to wait even when they do make it to the counter. Very disappointing!

Owner's response · more than 10 months ago

Hello, DeAnn. I'm sorry to hear about your experience at this location. We want to learn and improve from this feedback, and I'll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Dillon

Anchor Scheduling · almost 8 months ago

I enjoy banking with Wells Fargo, but this exact branch has been my worst experience ever. Terrible bankers that are inconsiderate with your time.

Owner's response · almost 8 months ago

Thanks for taking the time to review this location. We appreciate this feedback. Feel free to email us at [email protected] if you have any additional feedback. Be sure to include the link to your Google review and refrain from sharing account numbers in your responses. -Josh

Edwin Castaneda · 8 months ago

Horrible experience every time I come here, for a business and personal account I wouldn’t recommend banking here (Chase on Colfax) is a bank I do recommended

Owner's response · 8 months ago

Hi. This is not the experience we want you have when visiting our location. We want to learn and improve from this feedback, and we'll do our best to ensure this matter is addressed. Please send us an email to [email protected] with your full name, and phone number (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Klarissa

Marcelo Payan · 1 year ago

They never have enough cashiers! You need an appointment for everything! First bank is the way to go!! First bank is faster, any cashier can notarize!! Wells Fargo says they build relationships. They build wealth on our stupidity to bank with them. First bank here I come!!

Owner's response · 1 year ago

Thanks for bringing this to our attention, Marcelo. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and the link to your review in an email to [email protected] (no account numbers). Thanks so much. -AJ

Jolena Martinez · more than 1 year ago

Owners should just give up!! This bank is the most time consuming out of all!! A simple transaction/deposit/withdrawal, ect. Will take you 30 mins or longer! The line inside is always to the door and theres Never more than 1 or 2 Tellers working! The so called "Drive Thru" has been closed for Months now, if not a Year. Most of the time the ATMs have something wrong with them or dont work at all! Im very Surprised this location has been open for this long with such horrible service and employee's!! For such a Busy location you would think they would manage better! You're Better off going to the one on Havana or Buckley!

Owner's response · more than 1 year ago

I'm sorry to see that we haven't met your expectations at this location, Jolena. If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to include the link to your review as well (no account numbers). I look forward to discussing this further. -Angel

Jackie Brown · almost 2 years ago

Let me Start by saying…. I never write bad reviews as I am a positive person and rarely write reviews….. I just moved to this area and made an appointment with this bank. Again, made an appointment. Well I got completely lost on my way to the bank, and ended up a few minutes late. Again I’ll take responsibility for getting lost as I don’t know this area , but can I get some grace for just moving here? I told them this, as again literally just moved to this area.. and they said sorry .. we don’t have time to see you. I was like uhhh what? That’s insane. Very unfortunate. I’ll be banking elsewhere.

Owner's response · almost 2 years ago

Thanks for bringing this to our attention, Jackie. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

Laryssa Gomez · 1 year ago

Rude bank tellers and managers. Only 1 bank teller during peak while managers sit at the desk in the corner and talk. Definitely don’t recommend this bank.

Owner's response · 1 year ago

Hello, Laryssa. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and the link to your review (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ

Christie Bee · more than 2 years ago

We waited almost 2 hours at this branch to see a Notary Public to get a Lien Waver notarized only to be told by the Notary Public, her name is Adey Yifru, that she doesn’t notarize these documents. She proceeded to tell us what she does NOT notarize and when I asked her what she DOES notarize she said only “letters”. I asked if there was another Notary Public at this branch who could do it, she said no, and when I asked if another branch does it she said no one at Wells Fargo does it. She acknowledged that even if we’ve had things notarized at this branch before, we can not do it now. She told us to go to UPS. We have both personal and business accounts with Wells Fargo and we have a wonderful Senior Business Specialist at another branch who always takes good care of us. When we contacted him about this issue he said he does not know why this employee would say they don’t notarize Lien Wavers because they do. We now have to go across town to see him despite this branch, Aurora City Center, being 5 minutes from where we live and we have had other Lien Wavers notarized at this branch before, so we are perplexed as to why we could not receive this service today. As I mentioned above, we waited almost 2 hours to see her. We got there at 1:21 pm and scanned the QR Code for an appointment, and the text said we were 4th in line. Between 2:19 pm and 3:08 pm we received 8 status updates that we were 1st in line. Again, by the time we got in to see her it was around 3:15 and it was only because we went in to ask a teller if the system was working correctly, which the teller said it was. She finally came out to meet us and told us we could not receive this service. Absolutely unacceptable. We had other appointments today that we had to cancel because of how long this took us. I wish I had asked for a manager but it was toward the end of business day and I didn’t want to make a scene. I will attempt to contact the branch manager and I hope someone from Wells Fargo will see this and reach out to us.. I will also be posting this review on Yelp.

Owner's response · more than 2 years ago

Thank you for your feedback, Christie. I'm disappointed to learn about the long wait time and customer service issues you experienced at this location when you were attempting to notarize a document. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

Melissa Green · 1 year ago

Really good bank, just wish they had more tellers at one time all day so the lines would move faster.

Owner's response · 1 year ago

Thanks for taking the time to review this branch, Melissa, and we appreciate your feedback. Thank you for being a Wells Fargo customer. –Angel

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Offerings

Cash advance

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