Bank of the West

I had such an amazing experience working with Gina to resolve an issue I had with needing to track something down. She was great to talk to and made my complicated problem seem easy and effortless. Thank you Gina!

Gina Grimm is amazing to work with! She is such a super star!! Gina goes above and beyond to help us with both our small business and personal needs. We can not thank Gina enough for her kindness, wisdom, and attentiveness that she gives each one of her customers! Thank you Gina!!

We bank here for my Job and the tellers are all very lovely people!

This branch is awful compared to the rest. I literally drive 30 minutes away to the Lakewood branch in order to get good service. When I first started coming to this location I told them that I wanted to build a same relationship that I have with the Lakewood branch. After a year of coming here to make my deposits , i quickly realized their customer service is horrible, and they weren't working for me the way the other Branch did. Although it's super inconvenient for me to drive so far I do it just to stay away from this branch.

I should have read the reviews before walking into this bank. The teller who Initially engaged me for my banking need was nice, but the woman who is in charge of opening accounts is extremely rude. She raised her voice and started yelling at a potential future customer! I left the bank after talking to the ineffectual manager. WORST CUSTOMER SERVICE YOU CAN GET in a bank! Will not consider banking with them again! You are warned, read the other recent reviews too; Don’t bank with them, do not recommend them.

Careful of the Any Deposit Checking. Sounds simple to make a deposit every month, but the $10 fee will start racking up quickly if you change something up and forget the requirement. I only even had the checking account because they wouldn't let me use my actually good checking account with a credit union to pay credit card bills. Wells Fargo style of making you get multiple accounts. Worth avoiding.

Only allow commercial accounts to be allowed in lobby. I have some checks I needed to deposit from from girlfriend she was signing over to me. Asks us to go through drive-through. So it requires more then just going through the drive-through. Ending my accounts with them. They only care about accounts that make they money. Disgusting customer service.

I’ve been banking with this bank for the past 5 or 6 years and for the most part they have been a great place to bank with. I don’t know if it’s just this location or what, but they are never open when they are suppose to be and are always having some sort of issues with their “systems”. I’ve tried coming to the bank 3 or 4 time this month for cash withdrawals and their Lobby has been closed every time for various issues. Then I try using their drive thru atm and that “can’t dispense money at the moment” next time I come back I’ll be closing my account. I have no issue with the ppl that work here, they are great and the reason why I want to stay, but after today that’s not happening.

I experienced a huge hiccup here due to a mistake I made that could have potentially ended poorly. I was extremely stressed and anxious. Despite feeling powerless, Rafeek was able to handle my issue within a few hours and resolve everything. I cannot explain how thankful I am. Thank you Rafeek!!!!!!

Service sucks. Mobile banking never works due to 'routine maintenance'. Better have a free hour if try to call customer 'service'. you'd be better off keeping your money in an old mattress: it would probably make better interest.