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U.S. Bank Branch

  • Drive-through
801 W 120th Ave, Westminster, CO, 80234, United States
Closed · Opens at 9 AM
usbank.com
+17208727700
Make an appointmentappointments.usbank.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM

Reviews

5
33%4
14%3
6%2
0%1
47%
2.9
36 reviews

Summary

"Cheryl the branch manager has given us a 10 STAR experience at US BANK."

"This location is general is the slowest I’ve ever seen hands down ."

"When I complained to the branch manager she asked me to please leave the bank."

Ilene Artica · 9 months ago

This location sucks. Is not the first time I’ve complained. The costumer service here needs to change. You ask them to do something but they do the opposite. They don’t say-good morning or thank you! They just close the window in your face. Not coming back to this location. Makes me feel annoyed

Ty Beavers · 1 year ago

Unbelievably unprofessional. I was told I had to come in person to apply for a business checking account but the person they have in charge of that has absolutely no idea what he is doing. For starters, he was clearly very sick and kept leaving every few minutes to go cough and was not wearing a mask, and he kept asking me the same questions in different ways for an hour and a half. Then, at the end of the appointment, he told me it would take two months for my application to be reviewed and then I would have to come back in to finalize everything. More than two months later I still had not heard from him, so I call the customer service line and find out that these applications actually only take a few days to be reviewed and are immediately removed from the system after 30 days. I call the branch back and get told that they can fix this as long as I answer a few questions. This was three weeks ago and I have not heard a word from a single person. The fact that they don’t even know how to help customers through their company’s processes and can’t be bothered to return an email or a phone call to make things right is incredibly disappointing. I have been beyond patient and have waited three months for something that should have taken three days and have gotten zero information, updates, or apologies. Avoid this branch at all costs.

Owner's response · 1 year ago

Good morning, Ty. Thank you for leaving a review. I am sorry to hear this has been your experience. I can certainly understand the frustration. If you'd like to send us an email to [email protected] with your phone number, we can reach out directly to see how we can assist. In your email, please also include reference number 4629. Thank you. ^Heather

Ted Speir · more than 1 year ago

In the 16 years of using US Bank (personal & Business) never encountered such an unhelpful, unfriendly, untrained, rude, disrespectful teller. Sent two deposits in with ID, refuses one (untrained) and sends it back with the ID. While doing the other, askes for birthdate then subsequently wants the ID back. Send it back, reminded her she already had it and could have probably just kept it, then the teller threatens not to do the deposit. What teller in their right mind threatens a customer not to do a deposit? 6+ accounts and 16 years with this bank. Wow. Just terrible on all fronts. Do better US Bank!

Owner's response · more than 1 year ago

Hello Ted, I am so sorry to hear of your experience. We never want a customer to be upset after visiting the branch. We would like to discuss your experience and help in any way we can. Please email your phone number and reference #1947 to [email protected], and we will be glad to call you. We look forward to speaking with you. Warm regards, ^Kim

Mike McIver · 2 years ago

Cheryl the branch manager has given us a 10 STAR experience at US BANK. She opened up a personal account plus a business account for my artist and even stayed later then her current shift time to make sure we were taken care of. On top of that she discussed business opportunities we should consider based on our specific business. I would reccommend Cheryl to the world. Again, THANK YOU CHERYL, YOU ARE AMAZING! - LUST/Mike

Dave Jones · more than 2 years ago

Wow, incompetent staff and mgmt (Cheryl). I tried to setup a trust account for a disabled relative. I was told I was going to meet with her. Instead, they give it to the most junior banker there, advised by 3 other bankers with contradictory directions. At one point, they tried to assign the trust to my SS# instead of the trust EIN, to get around their software (without telling me). That's bank fraud!. Co-mingling trust funds with personal funds is illegal!!!

Owner's response · more than 2 years ago

Good morning, Dave. Thanks for taking the time to share. We are so sorry to hear you had a less than satisfactory experience with us. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5669 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

Taylor Minchow · almost 3 years ago

Horrible, Clerks are Oblivious to people in the lobby and More interested in gossip than helping the customers that come in to conduct business. Many times I have been here, stood in line for ten minutes while one person worked and the rest of the employees stood there chatting, too busy with their own gossip to help customers. It’s a joke. Love this bank but this branch is the worst! Maybe, try spreading out the operation hours and stay open longer rather than the typical 9-5, you basically pay 6 salaries to employees to just “hangout”. Must be a management issue. Anyway, It’s pathetic to go to an establishment where everyone takes turns doing 1 job meant for a team. I hope other people have better experiences!

Owner's response · almost 3 years ago

We're sorry your recent experience was less than desirable, Chow. Please know it is never our intention to make you feel this way. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 3839. One of our Ambassadors will call you within 2 business days. Thank you and we look forward to speaking with you. ^Larisa

M A · almost 4 years ago

DOING THE BEST THEY CAN DURING A GLOBAL PANDEMIC!!! WE ARE ALL DEALING WITH CHALLENGES AT THIS TIME!! Personally, I will deal with the inconvenience if it means the people at my regular branch *closed since April* are still employed and being taken care of. None of this is easy but I've always been treated kindly at this branch and have found that if you extend kindness, rather than the 50th snide comment about how long the lines are (AS IF THEY DONT KNOW!!) they are even more appreciative. It's a real bummer to see how entitled and inconsiderate our fellow Americans can be when they are inconvenienced by the threat of death on a global scale. Great Job to the banker, I appreciate you!!

Angie Plett · 2 years ago

I have gone thru the drive-thru and into the building and each and every time I am greeted in a warm fashion. I have never experienced any rudeness. They are always helpful and kind.

Ron Simpson · 1 year ago

Waited 20 minutes for a teller and then they skipped over me. When I complained to the branch manager she asked me to please leave the bank.

Hannah Zielinski · almost 6 years ago

I have banked with the 120th and Huron location for several years now. It's a great branch! Christine Saletta, the manager, has kept a consistent and well-trained staff over the years, and she is very friendly and approachable. I have referred several friends, family members, and business clients over to Christine and her staff, and everyone always mentions how pleasant and helpful they all are there. Thank you so much for the great service over all of these years, keep up the great work!

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible lift

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