U.S. Bank Branch

This location sucks. Is not the first time I’ve complained. The costumer service here needs to change. You ask them to do something but they do the opposite. They don’t say-good morning or thank you! They just close the window in your face. Not coming back to this location. Makes me feel annoyed

Unbelievably unprofessional. I was told I had to come in person to apply for a business checking account but the person they have in charge of that has absolutely no idea what he is doing. For starters, he was clearly very sick and kept leaving every few minutes to go cough and was not wearing a mask, and he kept asking me the same questions in different ways for an hour and a half. Then, at the end of the appointment, he told me it would take two months for my application to be reviewed and then I would have to come back in to finalize everything. More than two months later I still had not heard from him, so I call the customer service line and find out that these applications actually only take a few days to be reviewed and are immediately removed from the system after 30 days. I call the branch back and get told that they can fix this as long as I answer a few questions. This was three weeks ago and I have not heard a word from a single person. The fact that they don’t even know how to help customers through their company’s processes and can’t be bothered to return an email or a phone call to make things right is incredibly disappointing. I have been beyond patient and have waited three months for something that should have taken three days and have gotten zero information, updates, or apologies. Avoid this branch at all costs.

In the 16 years of using US Bank (personal & Business) never encountered such an unhelpful, unfriendly, untrained, rude, disrespectful teller. Sent two deposits in with ID, refuses one (untrained) and sends it back with the ID. While doing the other, askes for birthdate then subsequently wants the ID back. Send it back, reminded her she already had it and could have probably just kept it, then the teller threatens not to do the deposit. What teller in their right mind threatens a customer not to do a deposit? 6+ accounts and 16 years with this bank. Wow. Just terrible on all fronts. Do better US Bank!

Cheryl the branch manager has given us a 10 STAR experience at US BANK. She opened up a personal account plus a business account for my artist and even stayed later then her current shift time to make sure we were taken care of. On top of that she discussed business opportunities we should consider based on our specific business. I would reccommend Cheryl to the world. Again, THANK YOU CHERYL, YOU ARE AMAZING! - LUST/Mike

Wow, incompetent staff and mgmt (Cheryl). I tried to setup a trust account for a disabled relative. I was told I was going to meet with her. Instead, they give it to the most junior banker there, advised by 3 other bankers with contradictory directions. At one point, they tried to assign the trust to my SS# instead of the trust EIN, to get around their software (without telling me). That's bank fraud!. Co-mingling trust funds with personal funds is illegal!!!

Horrible, Clerks are Oblivious to people in the lobby and More interested in gossip than helping the customers that come in to conduct business. Many times I have been here, stood in line for ten minutes while one person worked and the rest of the employees stood there chatting, too busy with their own gossip to help customers. It’s a joke. Love this bank but this branch is the worst! Maybe, try spreading out the operation hours and stay open longer rather than the typical 9-5, you basically pay 6 salaries to employees to just “hangout”. Must be a management issue. Anyway, It’s pathetic to go to an establishment where everyone takes turns doing 1 job meant for a team. I hope other people have better experiences!

DOING THE BEST THEY CAN DURING A GLOBAL PANDEMIC!!! WE ARE ALL DEALING WITH CHALLENGES AT THIS TIME!! Personally, I will deal with the inconvenience if it means the people at my regular branch *closed since April* are still employed and being taken care of. None of this is easy but I've always been treated kindly at this branch and have found that if you extend kindness, rather than the 50th snide comment about how long the lines are (AS IF THEY DONT KNOW!!) they are even more appreciative. It's a real bummer to see how entitled and inconsiderate our fellow Americans can be when they are inconvenienced by the threat of death on a global scale. Great Job to the banker, I appreciate you!!

I have gone thru the drive-thru and into the building and each and every time I am greeted in a warm fashion. I have never experienced any rudeness. They are always helpful and kind.

Waited 20 minutes for a teller and then they skipped over me. When I complained to the branch manager she asked me to please leave the bank.

I have banked with the 120th and Huron location for several years now. It's a great branch! Christine Saletta, the manager, has kept a consistent and well-trained staff over the years, and she is very friendly and approachable. I have referred several friends, family members, and business clients over to Christine and her staff, and everyone always mentions how pleasant and helpful they all are there. Thank you so much for the great service over all of these years, keep up the great work!