Chase Bank

Customer service is terrible. They will tell you they can't help you and not explain why or give you a very vague answer. Been trying to close my account for MONTHS and they won't let me because I don't have an account with them anymore. That's what I'm trying to cancel. Chase is a terrible banking service. Been giving them multiple chances over the past 4 years and it's been awful. DO NOT RECOMMEND

How is it that only 1 person out of 7 ppl are able to notarize documents. This chase is fully staffed but only has 1 person who’s available. It is very frustrating please cross train your employees.

What a wonderful experience! I was greeted by a very nice lady at the entrance. The teller Hayley was great and printed out some check for me within second. Highly recommend this branch :)

Poor customer service from both tellers today. Came in with deposits to drop off that I needed deposit slips for right away. I was told they can only do 3 transactions total per customer, so having 5 deposits and 3 registers that needed change was too much for them, but they’d make an exception today. The teller then proceeded to tell me if another customer came in they would be taking care of them. Teller on the higher booth kept prompting me to sit down, which I declined multiple times as I needed to get back to my business. Teller on the lower booth continually added her two cents into anything being said. Since I am the only manager in the building I do not have the ability to go to the bank daily and will have more than 3 deposit/change orders at a time, I guess chase bank doesn’t value their big corporation clients business… will be speaking to my corporate treasury department to change bank locations. What a shame. We haven’t had an issue before with this, but stating you don’t have the man power to take care of deposits is redundant, you’re a bank. Customers can wait behind each other for banking services…both tellers were speaking disparagingly about the customers in the drive through line also during my visit to this branch. A few weeks ago, I also had to go to a neighboring business to pick up my deposit slips from the night drop as they had given them to DSW… Clearly customer service and compliance training is lacking here.

I would give it 5 stars but they no longer leave a withdraw slip in the tubes. This means there is 4 interactions instead of two, if i wanted to interact with the employees i would go inside hence why i use the drive through. Convenience is key when it comes to the drive through.

For normal transactions, I'm fine with banking with Chase. But dealing with this branch, when I went in to inquire about my auto loan because they wouldn't answer the phone, I was given completely wrong info and they were extremely condescending to me while I was there. I will hesitate before going into that branch again and certainly won't use Chase for anything but the account I already have. Maybe learn some customer service skills?

This is a different place then when I had my first account with them and I would avoid this specific location if I were you. Tried to bring my mom in for an account update a simple phone number change so we could continue the online application process at home for an additional checking account. Was refused as they were booked up but if you ask me looks like a whole lot of standing around and not knowing what to do so after the personal banker wouldn’t help tried to go to the cashier or checker whatever they’re called theses days because they should just put more atms in the location as that’s all they can do theses days; to ask for a simple update to a phone number on an online account with valid photo ID and car loan number provided to locate my account that I already have with them. Was refused as she has no ability to do so so tried to be understanding because of COVID so left and tried to call into the number provided on the screen again that clearly states to go into the bank and they will update it as a level 1 issue. Same situation offered anything under the sun to verify the account short of a stool sample and they refused and told me to go into the bank so there we are backs against the wall; no appointments all week. All we wanted was a checking account with the already existing car loan account she had and Was denied. Going to go to wellsfargo or maybe a credit union sense you guys wanna be the most unhelpful group of people we have had the displeasure of being around. Maybe we will refinance the loan to get away from you as well bet it will be a better rate to. -10/10 -4 stars DO NOT RECOMMEND AND THEY ARE NOT VERY COVID 19 EFFICIENT. NOT VERY MANY SELF SERVICE OPTIONS WHEN IT STATES TO COME INTO THE BANK THAT HAS NO APPOINTMENTS AVAILABLE!!!!

I have been a customer of this branch for over 10 years. Every time I have needed help, they have been able to help me. They have Notorized papers for me including house closings without charge. I have not had contact with any employee that has not been professional and courteous. This is my favorite branch. My only complaint is that Chase moves their employees a lot so I don't see the same person very often.

They prevented me from accessing my own money for over a week because they are incompetent. It was a normal payment deposited online, that I had access to for a day, before they decided they needed to put a hold on it. This left me without grocery money for over a week. When asked if there was any way they could help me, they told me to borrow money from a boyfriend or family. Horrible experience.

This place is awful with business service charges... BEWARE. They will place a HOLD on your deposited checks. Then release the hold which then expires at Midnight and then they return all of your checks and then they replace the credit memo back on your account.. AFTER they return everything. If you are looking for a Business Checking check out US Bank they are way better. Save yourself the headache. SEE PHOTOS.