place hero

U.S. Bank Branch

  • Drive-through
5211 W 72nd Ave, Westminster, CO, 80003, United States
Closed 路 Opens at 9 AM Tue
usbank.com
+13033572813
Make an appointmentappointments.usbank.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed

Reviews

5
33%4
2%3
3%2
7%1
56%
2.5
61 reviews

Summary

"About the dumbest place to place the over night drop right by the atm."

"I came in drive through and 3 other cars pulled up they helped them before us."

"Love this branch! short lines, Always fast, friendly service"

CJalmost 6 years ago

Came to open a savings account. 15 minutes and everyone available never said anything or helped us after I asked to ask to speak with a banker. To burn some time, I tried to add my wife to my account. She said she couldn't, and I needed a banker. Ok. Then decided to just cash out his piggy bank and open a account later, as this was already 20 minutes into it. They refused to take my change! Said they didn't have a change machine. How being a bank, can you refuse a customers money? Closing all my accounts, done with this company and its sub par employees.

Stephanie9 months ago

Mara was amazing. She was very helpful with my banking needs: Exceptional customer service from her. 馃槉

Jazzy Pipermore than 1 year ago

The bank was full. I usually go through the drive-thru, for my banking needs. Today I closed my account w/U.S. Bank. Today only 2 people were available at the windows, which made the process long. I realize every business is short staffed because a lot of people are pursuing their dreams of becoming a social media influencer. That being said; I have usually received good customer service, however there are 2 issues I have with the bank. 1 is that I don't ever want a printed receipt of the transaction and 2 U.S. Bank refuses to replace my friends money, $12,000 that went missing from her account. The money was taken out of her account because she got hacked. But because English is her second language and she is a new U.S. citizen, they refuse to replace 1 dime of the money that was stolen from. Her account. I refuse to do business with a bank that discriminates.

Owner's responsemore than 1 year ago

Good morning, Jazzy. Thank you for taking the time to leave a review. We appreciate your feedback. We're sorry to hear your friend has had fraud on her account. We鈥檙e committed to maintaining a welcoming and diverse environment in all our locations and don鈥檛 tolerate discrimination of any kind. We鈥檙e troubled by your comments and would like to learn more to ensure your concerns are properly addressed. Can you email us you name and additional details? The email can be sent to [email protected], please include reference number 2899 in your email. Thank you. ^Heather

Marina Harrisalmost 7 months ago

Mara Haddad. Is always the best for help me with my cards etc. Amazing proffesional lady

Carmelita Torrezmore than 10 months ago

Rude tellers, not willing to help. I've been with them for over 20 years and am tired of the disrespect and rudness so I'm going to bellco instead

Owner's responsemore than 10 months ago

Thank you for taking a moment to share your experience with us, Carmelita. We鈥檙e happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 10230, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

holly marie2 years ago

Literally the worst bank you could choose. I called in to dispute a charge & the customer service representative marked it as fraudulent & canceled my debit card without informing me. I went to the store to buy groceries & kept getting declined. So I had to waste even more time trying to get this figured out & was told there was nothing they can do once the card is canceled. Meanwhile I have to go without a debit card & go through the hassle of switching all my bills to the new card. Thanks for the headache US bank!! 馃が

Owner's response2 years ago

Hello Holly, thank you for taking the time to reach out. We are concerned about your recent experiences and would like to discuss them further. Please send us an email with your phone number and reference #0207 to [email protected] and we'll contact you within 48 business hours. I hope you have a great weekend. Kind regards, ^Kortnee

Brian Epperly2 years ago

Been coming here since last July, overall hands had to many issues, however the lady today was a royal B* and I will not be coming back. She was nothing short of rude, disrespectful and discriminatory. How she managed to worm her way into employment here I can o ly imagine is from their staffing issues as someone of her caliber should not be in a customer service position. At this point I've closed my accounts and I'm going elsewhere, I'd say they need to get their act together but they don't care, and I fear never will.

Owner's response2 years ago

Good morning, Brian. Thank you for taking the time to leave a review. I apologize your experience at this location hasn't been good. We'd like to hear more about your interactions. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0353. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

John Cruess2 years ago

I am not a review writer, but I have to say this. I just visited my elderly aunt in Colorado, and she is definitely slowing down. I took her on errands for 4 days and witnessed a rude nasty impatience for elderly. The only place that treated her with due respect was this U.S. Bank. The teller Ember was so sweet to her, even when she had to repeat herself multiple times. All of this while a line was forming quickly behind us, still Ember never showed a lack in her care or a second of stress. This kind of customer service is sadly becoming a rarity in our world, so I hope you all know what you have in this stellar employee. Thank you Ember & US Bank!

mark Starcevic1 year ago

First and foremost I've been banking with us bank for atleast 10+ years this banks staff is awesome, with the exception OF THE BRANCH MANAGER CARLOS, he on the other hand needs a real lesson in leading skills. His tellers can be slammed and he'll just sit there not busy and wont help馃が I be leave the gentleman's name is Joe he maybe a banker now he would make a great manager for this bank. I always see him hop up and help no one asks him NOW THATS A LEADER! the staff here are super awesome.

Evelyn Flynnmore than 2 years ago

Went through the drive thru to cash a check. Was told I needed to come inside to cash my check. Told them I didn't understand why and that I had 2 young kids in the car and didn't want to bring inside. Drove to my own personal bank to get it done. You guys suck! Whether I'm inside or in the drive through I'm still the same person! Glad I don't bank with you and never will. 0 stars if that was an option 1 is being generous!

Owner's responsemore than 2 years ago

Good morning Evelyn, thanks for taking the time to leave a review. I am sorry your experience wasn't better while visiting our branch. If you'd like to discuss your experience in more detail, please send us an email to [email protected], including your phone number and reference number 3452. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible lift

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