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KeyBank

  • Drive-through
7198 Federal Blvd, Westminster, CO, 80030, United States
Closed · Opens at 9 AM Mon
key.com
+13036503040
Make an appointmenttimetrade.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM

Reviews

5
48%4
8%3
5%2
3%1
38%
3.3
40 reviews

Summary

"Thank you for the great service."

"Multiple times they deducted money to make my account negative."

"Cassandra does a great job with all of the staff there as everyone is helpful."

Steve Ziegler · 1 year ago

I’ve been to many Key Bank branches and this branch has an outstanding demeanor and displays the BEST customer service in all bankiing. Led by Liset who is a model of REAL customer service. She genuinely cares and treats everyone so so incredibly nice. She brightens even bad dark days. She is the real deal. Great Job!!!!!

Owner's response · 1 year ago

Hello Steve, thank you for taking the time to share your rating and review! We are so glad our team has continued to provide you with excellent service, and we will relay this compliment to our branch leadership partners. Wishing you a wonderful day! ^AS

A1customer · 1 year ago

Oh, I just want to say that every time I have visited a KeyBank, I’m reminded of the customer service that Cassandra always provides for every person. She looks them in the eye and genuinely cares about their concerns and treats you no matter how much money you have as an equal she is the a pitta me of customer service.

Owner's response · 1 year ago

Hello, thank you for the 5-star rating and your feedback! We are happy to hear Cassandra has created such a great experience and I will relay this compliment to our Branch Management team. Wishing you a great day! ^AS

wendy cervantes · 1 year ago

This branch has a absolutely amazing team! I get the help I need every time I go in. Alexis has giving me great customer service and goes above and beyond to make sure I am a happy customer! I went into another bank lately with my mom and i couldn’t believe how rude and arrogant they were, definitely made me feel like I took Keybank for granted! Thank you guys so much!

Owner's response · 1 year ago

Hi Wendy - We appreciate the kind words and the 5-star rating! We will be sure to pass this along to our Branch Partners as well. Thank you and have a great day! ^DD

Jennifer Potts · 2 years ago

I've been banking with keybank ever since moving to Colorado in 2016. My experiences at this branch and the one in Wheat Ridge have been nothing but extrodinary! Every staff member that I've had the pleasure of dealing with has been just that...an absolute pleasure. They have pointed me in the right direction with every account I've opened and even helped me figure out the right loan to improve my credit. I've dealt with a few banks in my time and none even come close to the service, smiles and knowledge that I get from keybank. Will be with them for many more yrs to come!

Owner's response · 2 years ago

Hello Jennifer, thank you for taking the time to provide us with your 5-star rating and review. We are pleased to hear about your experience at both of our branch locations. Please know we will be forwarding the kudos to the proper area. We hope you have a great day 😀. ^PR

Chuyito Sanchez · 3 years ago

This review is for KeyBank in general. I decided to go with the hassle free account but ever since I got it it’s been nothing but hassle. I would not recommend this bank at all to anyone. They lose hundreds of dollars from your account but cannot seem to find it or know where it went. The customer service representative are no better. They do not like to help, even when the bank statements don’t line up. Basically I got told I’m screwed out of 260$, they didn’t even take a look at my statements. DO NOT BANK WITH KEY!

Owner's response · 3 years ago

Chuyito- We are sorry to hear about your experience. We are here to help- please send us an email to [email protected] with your Full Name, Phone Number, and Zip Code (please do not include account numbers). Thanks ^KC

Brian Larson · 4 years ago

Keybank has great service over all the other banking institutions I have came in contact with. Cassandra does a great job with all of the staff there as everyone is helpful. I never really liked banks at all in the past because they never seem to do anything for you however KeyBank can help you with your different financial needs a different points in your life. Thanks KeyBank.

Owner's response · 4 years ago

Thank you, for your 72nd & Federal branch and employee experience feedback Brian. Use the red key! ^JL

Eric Hurtado · more than 1 year ago

Fraud department is worst with them. I had no help. Multiple times they deducted money to make my account negative. Large amount too $545. Stay away

Owner's response · more than 1 year ago

Hi Eric, thanks for reaching out to us. If you'd like me to take a look at what happened, just send an email to [email protected] including your full name and phone #, along with any additional details. Also, please include case #81973. ^LH

Stephanie Dexter · 5 years ago

This ATM took my money and gave my card back also, I called customer service and they told me it will take 7-10 business days???? Like can’t they count the atm and see it’s over? I even remember exact bills in my deposit! Key bank is a horrible bank, everywhere else has better customer service and ATM’s do your self a favor open an account elsewhere! Reading these reviews it happened to someone else 3 weeks ago, if they cared that ATM would have been fixed!

Owner's response · 5 years ago

Stephanie, we understand how frustrating it can be, having to wait for the outcome on a filed dispute. Investigations can take up to 10 business days to complete. We can't give you an exact ETA other than up to 10 business days, but rest assured that all disputes are investigated as fast and thoroughly as possible. Please let us know if you have any other questions regarding this situation. Send to us at [email protected] Please also include your full account name with contact phone number and zip code. Thank you. ^JL 24951

Roxy · 8 years ago

Customer service are very rude now I know why I cancel the account with them try to cash the check that belongs to them they charge you the fee it's fine but they get an attitude cuz you left them. I kept telling her give me $100 dollar bills and I'm paying your fee separate she kept saying no we take it out from this check I said no here's your $7.50 and don't give me change all I wanted was $1,000 in hundred-dollar bills and she want to give me change.. and only one lady does that to me every month the rest are all pretty cool.. I never have this problem with the other girls there, only with this older lady there.

Geneva Zeigler · 11 months ago

Quick in and out. Nice tellers.

Owner's response · 11 months ago

Hi Geneva - We are happy to hear about you experience and appreciate the 5-star rating! We will be sure to pass this along to our Branch Partners as well. Thank you and have a great day. ^DD

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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