"Chris provided me with superb service following up until my issue was resolved."
"The ATM gave me no receipt because it didn't credit my account!!!"
"I've had many, many bad experiences at this location."
Terrible bank. Not the employees fault, they aren’t staffed and have no help. We have banked with US Bank for our business since 2014 and have never wanted to switch banks until now, just so I don’t have to deal with this branch. Over the 3 years I have been coming here, there is usually only 1 drive thur teller open. A line and wait no matter if you go in or out. To make a simple deposit, I wait up to 20-30 minutes sometimes, and have waited longer which is just ridiculous. Over it!
Chris provided me with superb service following up until my issue was resolved. She helped fix an error that was caused by our title company. She kept me updated throughout the process. I so appreciate everything she did going above and beyond to help.
We are happy to see that you have had a great experience with your local branch, Heidi. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ray
I've been banking with U.S. bank for at least 2 decades and I have to call out one employee. Miss Deliah Bruce is amazing! She has been super attentive to my banking needs and clearly has gone out of her way to make sure that I'm taken care of whenever I walk into this branch. Attentive, Friendly and just an awesome person to deal with, especially when it comes to your personal finances. Thank You for Miss Deliah's personal attention.
Wow….5-stars! It sounds like you had a great experience, Henry. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee
I've banked with US Bank for more than a decade. Always had great experiences. I've taken out multiple loans, including business, auto and personal. I have multiple lines of credit and accounts. I've never had any reason to complain. Their people are always helpful, engaged, knowlegeable and polite. And US Banks' multiple branches throughout the West make it easy to get service virtually anywhere.
Thank you for taking the time to share your experience, Gavin. We are happy to hear the visit met your expectations for great service. We hope you have a great day. ^Kortnee
US Bank closed the one branch in Castle Rock that was actually good, the one in King Soopers on Ridge Road. Those people cared and did their best to help. This branch is a joke, I've never been able to accomplish what I need via a person, and now I can't even count on the ATM. About a month ago, I needed to withdraw a decent amount, and when I went in (the one teller working) told me it would take 30 minutes to help me and I should use the ATM which had about 7-8 cars lined up to it. So I went to the branch by the Outlets and was proceeded to be judged by the manager for what I wanted to purchase with MY MONEY, but at least I got my money. However I went to use the ATM tonight at the stand alone branch and could only make a deposit??
Good morning Connor. Thanks for taking the time to leave a review. I am sorry that you've had negative experiences with us. We'd like to ensure the issues are addressed. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8808. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
Local car dealer went to help a customer payoff their lease, as we have done hundreds of times. The quote was TEN THOUSAND DOLLARS HIGHER FOR THE DEALER TO BUY IT!!!!. Very very amazing and uncool for a bank to do this. So now, it will cost him $3300 in sales tax that any normal lease customer would not have to pay selling to a dealership. WTH
Top of the charts customer service. My visit was quick and professional.
Do not open an account here. This is the worst branch in Castle Rock, seems to be the only USBank they are keeping open and closing the better branches. I went to the branch in King Soopers, they told me I cant open an account there because they are closing and I need to go to the main branch. I walk in this main branch, no customers are there and three employees are sitting there not helping anyone. I am told I can't open an account because I need an appointment and none are available today. Seriously they would rather sit there and do noting then help me. I already have 4 accounts with USBank that I need to close and go to another bank that is more helpful.. Update: Went down the street to a competitor bank, walked in and opened an account that day.
Hello Jonathan, I'm so sorry to hear your recent experience has you considering leaving the bank. We never want anyone to feel as if they are not appreciated. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #9089 to us at [email protected] and we'll call you within 2 business days. All the best, ^Kim
I've been using USBank for over 20 years and have been with this branch since they opened. Having multiple businesses, I use the branch frequently and have never had a bad experience or an unacceptable wait time. While calling, if a particular specialist is not available, they are always ready with a backup number to call. I could not imagine the staff could do anything to be more accommodating.
Terrible customer service at the Castle Rock branch on Maleta Ln. I went there to finance an end-of-lease vehicle. The employee, Hannah, at US Bank did not complete the paperwork correctly resulting in me getting additional charges. The branch manager, Ashley, refused to return all the funds to me, telling me I needed to "meet in the middle". Why? Isn't it the bank's responsibility to know how to finance loans? Shameful way to treat a long-time customer. I wish I had gone elsewhere for a car loan and elsewhere for my banking.
Hello Victoria, I’m sorry to hear about your situation. We want to help as much as we can. Please email us your phone number. One of us will call you within 24-48 business hours. Our email address is [email protected]. We look forward to speaking with you. Thank you. ^Chrishawna