Hertz Car Rental - Parker - Cottonwood Drive HLE

The team here is consistently one of the best I have ever had experiences with. They are always friendly, always straightforward and set the correct expectations. Ash always takes care of the situation. Brian has curated a GREAT team here at hertz.

This is the BEST rental car experience I've ever had. I work in the auto industry and I understand how difficult their job is; and, I've never had a problem with this branch. Ash & Brian are a powerhouse force of customer service that is unmatched in their industry. Keep doing what your doing!

Would like to give a shout-out to this location. We have been using them for rentals for our customers for a couple months. Top tier service always, always accommodating and willing to go above and beyond. Ash, and Brian are phenomenal. We have had really bad experiences with other rental companies and it seems that we found the perfect company to continue doing business with. We appreciate you!

This has got to be the worst Hertz location ever. An employee, Ash yelled at me while I was working with another employee who was the Manager Trainee, interrupted me, while I was expressing how I how I felt about the cars they rent out to the other employee. Ash kept talking over me and advised me she was a Manager Trainee also, equal to the other employee, as she spoke over the other employee, when I told her I was not talking to her. She continued to ask me to leave, throwing me attitude, while I was trying to trade the car with another vehicle, that did not have so many damages. She was not helpful and felt she was in charge over the other employee. The vehicle they were swapping the SUV, had a large glass chip right on the front of the driver's windshield. Highly noticeable that I was disgusted with the vehicle and the condition, it was dirty inside the car and had high mileage on the vehicle. Not to mention the awful smell inside the car from not being cleaned or disinfected. The same 2 employees also clean and vacuum the cars in the back of the building. The cars are not clean when the vehicles are given to the customers, at least the 2 cars that were offered to me as I observed how they clean from the door to the back visible from the lobby. This employee was rude, unprofessional and insensitive to customers, especially under pressure. I also observed her lack of professionalism, offensive manner on how she talked to other customers including her Manager. They kept saying they didn't have enough cars for the influx of customers renting from their facility. The vibe was not pleasant. If that's the kind of Manager in training that will be at that location, no thanks! There are far too many other rental car facilities that will provide a pleasant experience as I rent often for my job. No professionalism and lack of customer service at this location. They talked bad about another customer, as he left the office because they did not have the vehicle the customer reserved. He was forced to go to a different Hertz location. An employee stated that if you are renting through an insurance repair, you will get a vehicle with dents, high mileage, than someone that is paying for a membership. WOW! One star is because Google does not allow zero and for the vehicle with dents, hail damage, high mileage, and dirty but drivable vehicle I rented. A customer complaint with Hertz has been filed and I will take this highly unfavorable experience to Hertz Corporate office. Do not rent from this location, you will regret it!!!

They were nice but never closed my rental agreement. I had to call Hertz Corp to close it out. They saw my car was rented out the same day I returned it.

What a terrible place, the girl there was rude and entitled. She didn’t greet me for 15 minutes, I asked for her name, which was who knows because she didn’t give it, she just said I’m newer here and your gonna listen to me. She used curse words throughout our conversation and then told me she was going to rent to me, because I didn’t go with there insurance and my credit coverage didn’t cover it. I will be escalating this to corporate and the BBB. Never rent from here horrible customer service.

This is the worse unprofessional car rental company i have ever worked with i pick up a car late June with a return date for July 4th on July 5th Hertz charged my credit card $317 i began to make phone calls it was not till the 7th of July that i got a hold of Rhymes Andri who then sent a email including several big managers in the company names as follow Brian,Geier Jeffrey E Fendrich Jones,Tawon and Anastasia M peck a few a got a email a few days later from Anastasia with a apologies and what not weeks go by and i have yet to receive my refund that they took from me instead of charging my insurance for this rental was all done by my insurance now here we are 8/16/23 more then a month has gone by and this unprofessional car rental company has not refunded my money

Ben at this Parker Hertz location is so super great with his customers and at his job! I needed a vehicle again while I was in town for work. I previously had issues twice with another location not having cars available when previously reserved. Instead of spending time and more money on ubers to just be told once I got to the Hertz location that they have no available cars.i decided to give the location a call. I spoke with Ben at the Parker store and he assured me my reservation would be available at time of pickup and not to worry. Ben was right. Even though he was the only employee there he still managed to handle my account, other clients, phone calls coming in, etc. He was also preparing to close at noon. So needless to say Ben changed my experience I had with car rental companies and made my pickup fast, easy and stress free. I've become a repeat customer when in town for business and will never go to any other Hertz location when renting a vehicle. For the first time after completing my rental I received a welcome email from Hertz. Which was just another indicator of Ben's thoroughness with his job. Thanks Ben God Bless

Making a "reservation" will not hold a car for you! I have had a reservation with Hertz for several weeks as I was expecting some car repairs. Everything was set up and ready to go, I called this morning to confirm that everything was good to go and they told me they "ran out of cars". The fact that I had a reservation didn't seem to have any impact on how they do business or to, I dunno, maybe not rent out that car. The woman in the phone was dismissive, but at least kept her 'customer service' tone mostly covered. I just can't support a business that doesn't seem to care at all about the people actually trying to work with them. Do not use this branch or company! PS I called Enterprise immediately and they got me all situated.

3 people working here. 2 in the back having a conversation, 1 at the cashier helping people. Long wait just to add someone to a rental