T-Mobile

Zero stars, worst employees at this store, rude. The girl took my address to ordered me a new screen protector for Galaxy Zflip phone, two weeks ago. I called this morning their 611 number and was told nothing ever was ordered on my account. Shameful customer service, this store was closed today, no explanation. They should close this location, enyway No one is being helped there.

Ramon took care of me and did an amazing job on both my I phone 14+ and my Apple SE 2 watch. Spent a significant amount of time addressing all my issues. Highly recommend the store and Ramon.

Don’t go to this location! I purchased a new iPhone several months ago from this location. The salesperson (maybe manager? Young kind of know-it-all guy) scammed me into getting a “totally free” Apple Watch & all I had to pay were the taxes on the device. I was super hesitant to get it and he literally put it in my bag and said “just take it, it’s a free watch.” Well turns out I’ve been being charged monthly for the service line for a watch I don’t even use/didn’t even want! It’s sitting in the junk drawer that he encouraged me to put in it when I said I didn’t have any need for it. I know I should have just put my foot down and said no. He also said I had to purchase a new charger for the phone because the port for the charger was different on the 14 than the 10 and just put it right in my bag (um, no it’s not and I didn’t discover that until after the return deadline). He definitely knew that, he was just trying to jack up the store’s revenue. Just wanted to share my experience so no one else gets conned by this guy. I will say when I discovered this the other day and contacted T-Mobile via Twitter the other day, the T-Force specialist was more than helpful in helping me get the line closed!

The manager, and she told us she was, wearing a mask and all, was the absolute worst person on the face of the planet to deal with. I’m sorry, I run a sales division of my company and I would never treat any of my clients like that. Also, every review that I read was also 1 star, which should speak volumes about this location. T-Mobile, do better. Fire these people. Customer service? I saw non of that. All we were trying to do was port a number over from T-Mobile to AT&T. How hard is that? You run commercials telling people to switch carriers over to you. Yep, hard no after my experience. Glad we stayed with AT&T.

Zero stars. They will help you with nothing and never answer the phone. They would not help me return an home internet device that came from their store, but the other location further north had no problem helping me. The employees were literally sitting down talking and doing nothing. Tmobile do you know how many times I have went into your store to ask a basic question or get minor help and ending up buying something….lots! If there’s no customer service and I just have to call the Philippines for help, I have no reason to come in and buy anything. I might as well downgrade to a cheaper prepaid setup and stick with unlocked phones and save a ton of money ! To the employees at this location, you better look for a new job, because there is no reason to have you here, you will be eliminated. Customer service translates to sales, its a pretty basic business principle.

I really wish stores would turn down there music and employees would be more professional. Also, please stop swearing every other word. My husband and I walked out and went directly to the Castle Rock T-Mobile store to purchase a new Samsung S23 because we didn't trust the manager at the Parker store.

A+ Great customer service! I had Mike, the store manager, help me reset my iphone and answered all my questions regarding international travel. I have worked in customer service for 10+ years and I am very impressed with the level of professionalism and customer service.

This place is horrible we went three different times just for a screen protector the first time we waiting for a hour bc a guy didn’t have a code while 8 other people were there the second time we walked in and they were out and said we would have one in 7-10 business days and it’s been over 12 and the third time we walked in and she said it was a thirty minute wait and was the only person working and than rolled her eyes once we walked in.

I wish I had gone to a different store and would rate '0' if I could. We went in to exchange my iphone 10 for a 14 and update our service. The tech argued with us for 30 minutes about why we shouldn't change our service, which we ultimately did, and it saved us money. He didn't want to make the service call to T-Mobile. Then, we left my old phone there for 2 hours where they had plenty of time to look at my phone and transfer the data. We picked up the new phone, went home and realized that the cellular coverage had not been activated. We called the tech to see how to fix it, which he couldn't do and then he said by the way there was a crack on my old phone so they were not going to give us a credit for our phone and we had to come back in and pick up the old phone during an ice storm before the store closed. We communicated that we couldn't come in on a Sunday night to get the old phone and that we would call his manager the next morning to straighten it out. When we talked to Lane the next morning he said my old phone has been possessed by Assurion and that because we didn't pick up the phone the night before, we no longer owned the phone. The tech never told us we were going to lose the phone if we didn't come in. In short - these T-Mobile phone stores aren't owned by T-Mobile, you need to read all of the fine print (pages) before you do anything, and don't expect to be treated like a professional. We will be addressing all of this with T-mobile corporate and most likely switching cellular plans as soon as we can. Ridiculous service!

Staff flipped me off and the doors were locked, they gave us no explanation leaving us frustrated. Regardless this location is probably the worst store with the worst staff out of all of the T-Mobile stores I have been to