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AT&T Store

Provider of wireless, phones & more

  • In-store pick-up
  • In-store shopping
9894 Grant St, Denver, CO, 80229, United States
Open · Closes at 8 PM
att.com
+13035243449

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Friday
10 AM - 8 PM
Saturday
10 AM - 8 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM

Reviews

5
74%4
3%3
3%2
4%1
16%
4.1
222 reviews

Summary

"Provided good options for cell phone devices, service plans, and cost savings."

"Awesome staff and awesome deals 100% making this my main At&t store"

"They are the worst with service and the customer service is worse!"

Rebecca Miller · 7 months ago

Customer service was prompt and polite, though didn’t seem very knowledgeable. The music playing over the loud speaker was so inappropriate and unprofessional. Rap music about “pu—y licking” and other inappropriate words. I’m glad I decided not to bring my kids in the store. Will not be returning to this location.

Owner's response · 7 months ago

Hi Rebecca, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.

Hawk Towing · 1 year ago

Absolutely worst service I’ve ever had if there was a way for negative stars believe me it’d be a -5! We went in to port our lines for new service from different provider. We sat in store for 6 hours and was charged over $300 for 1 phone service and setup. They hit my business credit trying to add 5 lines and then my personal credit another 4-5 times and told us there was nothing they could do and to go buy a prepaid phone from Walmart for our second line. We were irate to say the least when left. We got home and I called corporate store and was assured they could help with our issue. I was at that store for 45 mins and got everything handled I needed to, to setup a second line of service. The corporate store had told me if we went to them instead we would’ve had both phones setup for 1/2 of what this store charged me for the one phone. They even “forgot” to give me the box for the phone I purchased at this location. I will never recommend this store to anyone nor will I ever do business at this location again. Stay away from here and do business at a corporate store where the people and customer service is 110% above and beyond what they can provide.

Owner's response · 1 year ago

Hi Hawk! I’m sorry to hear you had a negative interaction at our store, this is certainly not the experience we wanted you to have. Email us at [email protected] so we can work to make things right. Please include the name and phone number on the account, the address of the store along with a brief summary of your experience. We’d love the opportunity to make things right!

Alona Quinteros · 8 months ago

My experience at this location was very good. The questions I had were responded to me good and I understood. They were fast to attend and fast to resolving my problem.

Owner's response · 8 months ago

Hi Alona, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Raed Omari · almost 8 months ago

I called this store to see if they can change my line from att prepaid to postpaid when I buy a new phone, they said I would not be able to keep my phone number, turns out it's not an issue at all and they just lied because if I get a new number they would get more commission for the new number, I tried several att stores and they all said the same thing, finally found some good people in another att store that said it was no problem, that store was on 120th and Washington, go there, stay away from this one. They just lie so they can pocket more money.

Owner's response · almost 8 months ago

Hi Raed, Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We hope you will give us another opportunity to earn your business.

Francisco Rodriguez · almost 8 months ago

A couple of days ago i had gone to this store with a couple of questions, the staff helped me with them. They were very nice and welcoming!!!

Owner's response · almost 8 months ago

Hi Francisco, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Paul Stowers · 10 months ago

They only had 1 person working but they were very fast and efficient. Store was clean and nicely setup

Owner's response · almost 10 months ago

Hi paul, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Jeremy Zender · almost 8 months ago

Vanessa solved all our problems and answered all of our questions. Great customer service!

Owner's response · almost 8 months ago

Hi Jeremy, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Alexes Galvez · 1 year ago

Faye helped us today get our phone upgraded and she was so wonderful! She greeted us as soon as we walked into the door and helped us with the whole process. It was so easy and quick. I’ve never been in and out of ATT store this fast and happy. Will be coming here for future needs! Thanks guys!!

Owner's response · 1 year ago

Hi Alexes! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Loretta Teshann · 1 year ago

So I have to say I am not the easiest person to get along with and the little girl Fais helped me on August 26 was a lifesaver. My mom had just passed away. My aunt needed a new phone we had to close out the old account which I was having a hard time doing with Verizon and she made everything so perfect and so easy and she is just absolutely wonderful. I appreciate her so much. She is just the best.

Owner's response · 1 year ago

Hi Loretta! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Rubén Maza · 1 year ago

They took very good care of me, went in for some billing problems and they fixed it, original i had went to florida to do an upgrade

Owner's response · 1 year ago

Hi Rubén! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Photos

About

Retailer providing wireless plans & a range of phones, devices & accessories.

Service options

In-store pick-up
In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park

Payments

NFC mobile payments
Credit cards

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