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Metro by T-Mobile

Wireless provider offering phones & more

  • In-store shopping
10351 Grant St Unit 7, Thornton, CO, 80229, United States
Closed · Opens at 10 AM
metrobyt-mobile.com
+17203816275

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
10 AM - 8 PM
Sunday
11 AM - 5 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM

Reviews

5
40%4
13%3
10%2
3%1
33%
3.2
60 reviews

Summary

"Great service and no hassle."

"Worst experience in over 10 years, concerning my cell phone."

"The staff was very friendly and helpful."

Carlton Metts · almost 9 months ago

Don't bother calling this store. I've called two days in a row mutable times. It rings for a while then rudely hangs up.

Owner's response · almost 9 months ago

We’re sorry to hear this Carlton. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.

Krystle Dooley · 6 months ago

Absolutely atrocious service by the two young females that work here. Next time, dont say we can pay an insurrance claim in store when we actually cant. Then, blamed US for your system not working. You made things soooooo much harder. Please hire competent people.

Owner's response · 6 months ago

Hello Krystal! I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we missed the mark this time. I’d like to hear more about your visit. If you’d like to discuss, please email me at [email protected] so we can chat!

Shane Braden · more than 1 year ago

Their selection of phones was sub par. Had they of had a decent phone in stock, we would have purchased 2 of them. However they were down to 2 or 3 models of phones and one apple 13 mini. No one wants a mini if the price is the same for the big one(imo)….. but ya they need more phones….

Arturo Caldera · almost 1 year ago

They are so fast.and they did it good I went there today to get my new fhone and they did awesome

Yanick Mwambay · more than 2 years ago

Worse service I've ever had! 08/25/21 Wanted to add this as an update. Metro PCS is still hasn't helped resolve my network issue. Their solution was blaming T-Mobile and telling me they would order me a new phone from "their Factory". I waited longer for my new phone to come and when I went to pick it up at this specific store the manager had the nerve to try and tell me I had to pay for the screen I purchased about a week and a half prior, HOW RICH. I haven't even had my NEW phone for a week, it already glitches and functions on its own. I make my living through my phone as an entrepreneur/Booking moves. In the last week I can't tell you how many clients I've been on the phone with and my phone decided to hang up on them, not to mention I'm still using Wi-Fi network so people can hear me because the original problem of me having no network WHERE I LIVE it's still here. BY FAR, METRO IS THE WORSE NETWORK I'VE EVER WORKED WITH! They've now sent me to what they call the corporate office in Denver. Let's hope they're more reliable!

Owner's response · more than 2 years ago

We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at [email protected] so we can chat!

Rhianna Lopez · almost 3 years ago

3/14/20 They got me onto their line rightaway after canceling my service with booste and the representative Jacqueline and the girl that was working with her were so patient and kind! I definitely will be staying with them for a long time. 5/1/21 To add on yesterday I got a new phone and the girl Jackie who helped me was awesome! Patient and very nice. I got the phone of my literal dreams I love it and she got me in and out of the store in no time! Keep up the great work!!

Jenny · more than 2 years ago

❤️❤️I bought a new phone 2 weeks ago and the young lady working put on the screen protector I purchased...THANK GOD I bought that screen protector! Yesterday afternoon I dropped my phone and it looked like I had chipped my screen at the very bottom and that's all that had occured... Right?? NOPE not even close because a crack spread out and across my screen as it grew hotter & hotter!! I totally FREAKED OUT! I drove to my Metro by t-mobile store and they were not sure if it was my protector or the phone screen that broke. They asked if they could lift the protector & check, so...they lifted it and guess what??? ONLY THE SCREEN PROTECTOR BROKE!!! WHEW!!! Great job guys, so thank you again so very very very very very very much! You're AMAZING ❣️❣️ A+A+

Owner's response · more than 2 years ago

Thank you so much Jenny! We appreciate you stopping by to see us.

Cecelia Hetzel · more than 2 years ago

This store is very friendly & patient welcoming with good customer support! Took there time with me since they were not busy they took extra good care of me and helped me learn my phone!! My experience here was excellent 💯💢💥💯

Smiley Muniz · 2 years ago

Josephine was rude, she barley talked to me when I was trying to ask her questions about the plan I wanted to get. She was mean mugging me and the other customers. She just made me feel really uncomfortable.

Owner's response · 2 years ago

We pride ourselves on providing an awesome experience and I would like to hear more. Please email me at [email protected] so we can chat!

Throw Awayy · almost 5 years ago

Wanted to shed some light on an originally bad experience, and say that management went above and beyond to help me resolve my initial concerns regarding my first visit. I called the next day to speak to a manager, and they told me to come in, and they would have their staff meet my needs and they did just just. So I give a four on an original one start recipe for making sure they left me a satisfied customer.

Photos

About

Wireless provider supplying phones, tablets & accessories, plus cell phone & device data plans.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly

Planning

Quick visit

Payments

Credit cards
Debit cards

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