place hero

T-Mobile

  • In-store shopping
9760 Grant St Ste 50, Thornton, CO, 80229, United States
Closed · Opens at 11 AM Sun
t-mobile.com
+13034523274

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
10 AM - 8 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM

Reviews

5
54%4
11%3
6%2
5%1
23%
3.7
613 reviews

Summary

"The staff at this location are the most helpful and cool people ever."

"Leslie spent hours with my wife & me explaining the products & setting us up."

"I received the best service from a sales representative by the name of Brian!!!"

Isai Trejo · 1 year ago

They went above and beyond for us and even went to attempt to waive our security deposits so we can get new watches. We have been customers for 24 years and we are happy we have a store we can go to and be taken care of! Ernesto and Donia are wonderful to work with.

Owner's response · almost 1 year ago

Thank you, Isai! We appreciate your tenure with T-Mobile! 24 years! WOW! We look forward to having you back in our store!

K A · almost 11 months ago

Ernesto was amazing, he was very kind and patient! I’m glad we chose to go to this store :)

Owner's response · more than 9 months ago

We're happy you stopped by! Thank you for leaving us a review. Come back and visit us again!

K Emery · 10 months ago

The entire staff at this store have positive attitudes and are eager to help. Donia was fabulous. She was patient and kind and worked really hard to solve my issues. I will definitely return to this store in the future.

Owner's response · more than 9 months ago

Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Donia was able to help you out! We appreciate your business and look forward to your next visit!

Andy Rael · more than 8 months ago

The absolute Worst customer service I've Ever experienced since I've been with T-Mobile! If you want to be with good customer service go to the one on 88th between Sheridan and Wadsworth because they treat their customers with respect

Owner's response · more than 8 months ago

We apologize for the inconvenience Andy! While we do not return damaged devices in-store, we offer programs to keep your device protected and in great shape for years to come! If you would like to know more information, please reach out to us @ [email protected].

Elizabeth Smith · almost 1 year ago

The staff is really friendly, and helpful. The store itself is clean and inviting - I’m happy that the employees are able to sit down now! I always felt so bad going in to see everyone on their feet for the entirety of a shift. Changes are quick and painless. Happy to go when I have to!

Owner's response · almost 1 year ago

Thank you, Elizabeth! We appreciate your feedback and are so glad you’re part of the T-Mobile family! We look forward to your next visit!

Hai Chang · 1 year ago

By far one of the best experiences and services that I have had for T-Mobile. Today, I had some issues with my line, the service, and my account, and this team was able to help me with this issue. Thank you to the 2 ladies who helped me today and their whole team that was present for that day. Thank you so much for your help today.

Owner's response · almost 1 year ago

Thank you so much Hai! Please visit us again for all your T-Mobile needs!

Martina Martinez · almost 11 months ago

It’s sad how unprofessional employees are running a store based on customer service. What’s worse is the fact when I couldn’t be helped in the store and directed to call 611, the girls continued to want to get in my business about my account instead of answer my question. After not answering my question I continued to get questioned so walked out and was told myself and daughter were rude, not by 1 girl but by 2. They didn’t want to help from the start, the girl/s didn’t ask for my name or phone number; therefore didn’t even try to access my account. They blatantly didn’t want to help and wanted to ride and unhelpful. Maybe get a job where you don’t have to talk to people. Customer Service is SO much more pleasant and kinder on the phone, I recommend calling 611 rather then dealing with people in the store. Or maybe train employees with how to demonstrate kindness, helpfulness, humility and integrity. Treat others how you want to be treated.

Owner's response · almost 11 months ago

We apologize for the experience Martina. Our staff does need to access accounts with authorized users in order to better assist customers regarding account inquiries. If you are still needing help, please email us @ [email protected] and we will do our best to find a solution for you!

Geoffrey Mueller · 1 year ago

Crystal M was so nice and helped my 91 year old mother set up a new phone account. She was able to do it so quickly and flawlessly that I was really impressed. I only wish that I had given her a huge tip. I told my mom that she should next time she goes to the store she needs to. And I know that she will be back!

Owner's response · almost 1 year ago

Thank you Geoffrey! Crystal is awesome! We are here for all your T-Mobile needs, and hope to see you again!

Stan Snodgrass · 9 months ago

I am a senior citizen with limited tech skills. Leslie spent hours with my wife & me explaining the products & setting us up. She was fantastic! Would suggest her to everyone!!!

Owner's response · 9 months ago

Thank you for your review, Stan! We're confident you will become a pro with your new devices and will be here if you need help! We appreciate your kind words for Leslie, she is wonderful!

Amy Chang · 1 year ago

This store is phenomenal with their customer service. Often times, don’t get me wrong, I want to go in and out for my things and services at stores but my boyfriend and I were looking to upgrade our phone services and had quite a lot of questions. Instead of being bothered we were helped by some of the sweetest and wonderful mobile experts! Donia, Israel, and Courtney continued to guide and support us through all the questions we had, making sure we got the best customer service and products that would satisfy our needs. I for one really appreciate great customer service because it’s the reason I will continue going back to a certain store or company. I would recommend this t-mobile location to anyone because of the exceptional customer service, I can’t thank them enough for how hard they worked and supported us to make sure we were happy at the end of the day.

Owner's response · 1 year ago

Welcome to the Magenta family Amy! We know switching carriers can be difficult, but we try to make the process as easy as possible. We're glad our team made sure everything went smoothly and answered all of your questions. Come see us again if you need anything else!

Photos

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly
Transgender safe space

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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