place hero

T-Mobile

  • In-store shopping
24272 E Prospect Ave HV-8-F, Aurora, CO, 80016, United States
Closed · Opens at 10 AM
t-mobile.com
+13036275470

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM
Saturday
10 AM - 8 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM

Reviews

5
70%4
8%3
2%2
5%1
15%
4.1
137 reviews

Summary

"Very quick and friendly service love this location"

"Amazing costumer service, cared about my time, got me set up with new phone."

"Yes the wait time stinks, but it's worth the wait."

Diedra Rae (Chef Diedra Rae) · 1 year ago

T-mobile has the best customer service and support. I've been a customer for 15 years, and have never had a bad experience. The wait times are a little longer on Saturday's if you're going in to purchase a new device, we go as soon as they open and it makes a difference. Great location, knowledge staff and excellent hospitality. Thank you!

Zach ELLIOTT · more than 10 months ago

I have been in the store 5 times in a month just because there's no service. T- Mobile is charging for service that doesn't work. The phone they sold me already is having problems and I had it for a month. Horrible service and not worth the spending money on something that doesn't work.

John Capezzuto · 1 year ago

I somehow managed to break my phone while on the job. This happened to be the location nearest to me at the time. I walked in and, to my surprise, there was my hero... Oscar. Dude must've been changing the lives of customers ALL DAY because he had this glow about him like he just emanates positivity. Oscar and Dre helped get me set up with a new phone so I could get back to playing Pokémon GO on my state mandated 10 minute work breaks. If you're having phone issues you need to Pokémon GO visit Oscar and Dre at T-Mobile!

Ang “Truth” M · almost 2 years ago

Only because of Ethan!!!! JD lacks customer service!! If you dont like your job there are other locations that are hiring!!! Dont bring your scumish, lackadaisical a** to Southlands!!!! We are striving for excellence and upkeep in our neighborhood!!!! Take the attitude elsewhere. If you open at 11AM.... open!! If your unable to open at that time, maybe you should clock in 30mins before opening or change your Hours!!!!!

Owner's response · almost 2 years ago

I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. If you have any additional concerns or questions, please reach out [email protected]

Rey DiDonato · 6 years ago

Jay was a huge help in setting up a new account! This store looks terrific, we understand it was recently remodeled. Clean and comfy, lots of displays.

Owner's response · almost 6 years ago

Hello Rey! Thank you for giving us a review and giving praise to Jay for the experience he gave you. He is very knowledgeable and aims to make sure all his customers are taking care of. Thank you so much for the review, we are always here to support you with anything we can. Thank you!

Dave · 1 year ago

By far the worst customer service I've ever experienced in my life. I waited for a half hour before they even acknowledge my existence. 15 minutes later I was told it's still going to be another 25 minutes before they can help me. Seriously over an hour and 20 minute wait? When I questioned that and told them that's unacceptable they said they were short staffed. I said not my problem wait apparently it is my problem. He asked me to leave the freaking store and take it up with his manager. Obviously I did what's the number for AT&T again? Stay away from this store their attitude sucks they are horrible customer service it doesn't get any worse than this place it should be ashamed of themselves

Owner's response · 1 year ago

We’re sorry to hear this, Dave. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit. Please email me at [email protected] so we can chat! T

Jennifer R · almost 11 months ago

The people working at this store were excellent. They knew what they were doing and have a ton of patience!!

katrina Beauchamp · more than 1 year ago

I was with Sprint since 2007 then I moved over to tmobile in Oct of 2021. We were misled about trading in phones, getting credits and paying them in full. Then my phone wasn't working, did a warranty exchange and the store couldn't get the warranty exchNge to work for 2 months. I finally called customer care and they got it taken care of for me. Just took in my daughter's phone to get a new screen protector and case put on cause they've ALWAYS put new screen protectors on for me. The gentleman Franklin was rude and told me they me they don't do that...ummm what??? ..This store NEEDS to be CLOSED down. Their customer service is HORRENDOUS at BEST!!!

Owner's response · more than 1 year ago

I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!

Guy Yip · more than 1 year ago

inexperience representative and also being lied to, was at this store to merge my two t-mobile accounts together as one. and the rep was helping me took about two hours and after that he told me everything was done. after 2 weeks later and i find out that i still have 2 different accounts, my account is not merge.

Owner's response · more than 1 year ago

I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at [email protected] so we can chat!

Katherine Gehring · almost 2 years ago

We hd a unique situation dealing with an apple watch and trying to get a new line. It took time and patience and Dimitris was so patient and thoughtful on how to get the problem solved. Customer service is so important and it was so refreshing to have a wonderful experience.

Photos

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible car park

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly
Transgender safe space

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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