Verizon

Excellent help from Derek. He was really informative with assisting me in selecting the right plan, and quick to do the transfer, efficiently navigating technical difficulties like a pro. I will definitely be coming back this September when the new iPhones release.

I had an incredibly positive experience with Derek at the Verizon store! He was extremely knowledgeable and patient with all of my questions about upgrading my phone and service plan. He went above and beyond to make sure I got the best deal and a phone that I love. His friendly demeanor made the whole process stress-free and enjoyable. I would highly recommend working with Derek for anyone looking to upgrade their phone or service plan at Verizon. Thank you, Derek, for the stellar experience!

This was a truly 5 star experience. Katrina was the best customer service representative for business I have had the pleasure of being assisted by. She was on point with my needs and was training several employees that were eager to learn and assisted multiple customers. This location was excellent.

Walked in to get my voicemail and account security pin changed. First person helped tall guy with long hair, voicemail reset. They tell me to call 611 to change to change pin. Automated line hangs up twice on me which I told it would, it wants the security pin to change the pin. Go back in and Michelle helps me. I explain and she has a lot of smart remarks, patience is key, do you want your transfer code now? I never raised my voice I was irritated. Finally she gives me a new number to call to finally get a person who can help me. Congrats you have upheld the experience and reputation o lf a Verizon corporate store, I always go to an authorized retailer because they care about customer service. Going to a corporate Verizon store is like pulling teeth to get anything done.

Manager Brett is an excellent example to his employees. He is friendly, knowledgeable and provides good customer service. He spent nearly an hour with me working on getting my bonus for using Verizon's internet service in my home. He was patient and determined. Terrific experience for the 2nd time at this store.

So, we went here to try and figure out an issue with our plan and to see about helpung us make a, let's just say, a challenging purchase. At first, it was a little frustrating because there clearly weren't enough employees present to handle the amount of people/customers coming in. We got checked in after a couple of minutes and after waiting about 10 more minutes without any updates, we were getting ready to just leave, as we saw someone who had gotten there before us had left for the same reason. Luckily, we waited a bit longer before someone was, at last, able to finish with another customer and come over to help us. That employee, Brett S, was able to explain what some reasons for our issues may be and help us better understand how it related to our plan. Not only that, but he was also extremely helpful in that he came up with a creative solution to allow us to make a purchase we had been struggling with. To the store: maybe find a better way to check-in customers and keep them updated so it doesn't feel like we are just being ignored (perhaps, you could have a designated employee handle that without getting stuck on other things). To Brett: thank you so much for all you did; you really helped turn around what felt like was going to be a very bad experience!

Came in for help with my Samsung Galaxy Flip3 because the factory-installed screen protector is starting to bubble up for the second time in 2 years, first they told me to file a claim with a $100 deductible, then recommended I remove the screen protector, which Samsung states not to do in the manual. I was also recommended an aftermarket 2-piece screen protector, which leaves a gap, defeating the purpose of the one panel foldable display. Awful customer service at this location. Seeking other, actual, solutions to my problem with Samsung support and cancelling "Verizon" Asurion Insurance.

They tell you one thing and you get something different. I won’t be using this store or Verizon again when my phone needs updating. Salesperson was friendly but my experiences after I got the phone and my bill were different, i feel lied to.

Went in to find protective glass for my daughters Pixel 6. The store didn't have it so when I asked the girl what Verizon store had it all I got was "I don't know". When I asked if she could look to see what store had it she said no. She never offered to order it for us. She was unprofessional and frankly rude. I will never go back to that store.

Had a great experience replacing a lost phone. Our salesperson Logan was exceptional!! Really patient and thorough and helped us find the best solution to the problem.