place hero

Verizon

Source for wireless plans, phones & more

  • Kerbside pickup
  • Delivery
  • In-store shopping
3300 S College Ave #190, Fort Collins, CO, 80525, United States
Open · Closes at 8 PM
verizon.com
+18008801077

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM
Saturday
9 AM - 7 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 8 PM
Saturday
9 AM - 7 PM
Sunday
11 AM - 6 PM

Reviews

5
45%4
13%3
6%2
6%1
30%
3.4
444 reviews

Summary

"I went in for new service and I was satisfied with the staff and products."

"The employees who work there dont care about you as a customer."

"We opened all our lines at this store when switched from sprint."

Charlie Safari · 1 year ago

Excellent help from Derek. He was really informative with assisting me in selecting the right plan, and quick to do the transfer, efficiently navigating technical difficulties like a pro. I will definitely be coming back this September when the new iPhones release.

Owner's response · 1 year ago

Thanks for the positive feedback, Charlie! We strive to provide you with the best service possible, and it's great to hear Derek was able to help you with everything. You can always depend on us. We look forward to your next visit!

Dan c · almost 1 year ago

I had an incredibly positive experience with Derek at the Verizon store! He was extremely knowledgeable and patient with all of my questions about upgrading my phone and service plan. He went above and beyond to make sure I got the best deal and a phone that I love. His friendly demeanor made the whole process stress-free and enjoyable. I would highly recommend working with Derek for anyone looking to upgrade their phone or service plan at Verizon. Thank you, Derek, for the stellar experience!

Owner's response · almost 1 year ago

Thanks for the great review, Dan! We appreciate your feedback and your shout-out to Derek. We're so glad to hear we were able to help you out. This is what Verizon is all about :) Visit us again soon if you need any further assistance.

Kenneth Peloquin II · almost 11 months ago

This was a truly 5 star experience. Katrina was the best customer service representative for business I have had the pleasure of being assisted by. She was on point with my needs and was training several employees that were eager to learn and assisted multiple customers. This location was excellent.

Owner's response · almost 11 months ago

Thanks for the great review, Kenneth. We always work hard to provide you with exemplary service and we're thrilled to hear this! We appreciate your shout-out to Katrina. See you next time!

Tyler Fontenot · almost 10 months ago

Walked in to get my voicemail and account security pin changed. First person helped tall guy with long hair, voicemail reset. They tell me to call 611 to change to change pin. Automated line hangs up twice on me which I told it would, it wants the security pin to change the pin. Go back in and Michelle helps me. I explain and she has a lot of smart remarks, patience is key, do you want your transfer code now? I never raised my voice I was irritated. Finally she gives me a new number to call to finally get a person who can help me. Congrats you have upheld the experience and reputation o lf a Verizon corporate store, I always go to an authorized retailer because they care about customer service. Going to a corporate Verizon store is like pulling teeth to get anything done.

Owner's response · almost 10 months ago

We're sorry to hear you didn't have a great experience with us, Tyler. Our team should always be ready to help you with urgency and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We are always improving and hope you'll give us another chance to take care of you better next time you visit.

Nancy Lindemood · almost 10 months ago

Manager Brett is an excellent example to his employees. He is friendly, knowledgeable and provides good customer service. He spent nearly an hour with me working on getting my bonus for using Verizon's internet service in my home. He was patient and determined. Terrific experience for the 2nd time at this store.

Owner's response · almost 10 months ago

Thanks for sharing your experience with us, Nancy! Our goal is to provide you with only the best service. We're glad to hear Brett was able to help you with everything. You can always count on us to have your wireless needs covered. We look forward to helping you again soon.

Jordan Nielsen · almost 1 year ago

So, we went here to try and figure out an issue with our plan and to see about helpung us make a, let's just say, a challenging purchase. At first, it was a little frustrating because there clearly weren't enough employees present to handle the amount of people/customers coming in. We got checked in after a couple of minutes and after waiting about 10 more minutes without any updates, we were getting ready to just leave, as we saw someone who had gotten there before us had left for the same reason. Luckily, we waited a bit longer before someone was, at last, able to finish with another customer and come over to help us. That employee, Brett S, was able to explain what some reasons for our issues may be and help us better understand how it related to our plan. Not only that, but he was also extremely helpful in that he came up with a creative solution to allow us to make a purchase we had been struggling with. To the store: maybe find a better way to check-in customers and keep them updated so it doesn't feel like we are just being ignored (perhaps, you could have a designated employee handle that without getting stuck on other things). To Brett: thank you so much for all you did; you really helped turn around what felt like was going to be a very bad experience!

Owner's response · almost 1 year ago

Thank you so much for taking the time to share the details of your visit, Jordan! Our goal is to provide you knowledgeable service, and we're glad to hear Brett was able to turn your experience around. Visit us again soon if you need any further assistance.

Ryan Dilley · 10 months ago

Came in for help with my Samsung Galaxy Flip3 because the factory-installed screen protector is starting to bubble up for the second time in 2 years, first they told me to file a claim with a $100 deductible, then recommended I remove the screen protector, which Samsung states not to do in the manual. I was also recommended an aftermarket 2-piece screen protector, which leaves a gap, defeating the purpose of the one panel foldable display. Awful customer service at this location. Seeking other, actual, solutions to my problem with Samsung support and cancelling "Verizon" Asurion Insurance.

Owner's response · 10 months ago

We're sorry you didn't get the help you needed at our store, Ryan. We understand how difficult these issues can be, and our goal is to be a reliable resource for your devices. We're escalating your review internally so we can continue to improve. We hope you'll give us another chance to provide better service in the future.

A J · 1 year ago

They tell you one thing and you get something different. I won’t be using this store or Verizon again when my phone needs updating. Salesperson was friendly but my experiences after I got the phone and my bill were different, i feel lied to.

Owner's response · 1 year ago

This is concerning to hear, A J. Trust and integrity are very important to us, and we should always clearly communicate any pertinent information so that there are no surprises on your bill. We'll be escalating your review so the appropriate team can look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/d3de7a7e786e4bfea34da3674d37f45a and reference Review ID #1319773787. Thank you for the feedback.

Doug Counts · almost 10 months ago

Went in to find protective glass for my daughters Pixel 6. The store didn't have it so when I asked the girl what Verizon store had it all I got was "I don't know". When I asked if she could look to see what store had it she said no. She never offered to order it for us. She was unprofessional and frankly rude. I will never go back to that store.

Owner's response · almost 10 months ago

We're sorry you did not have a good experience with our team, Doug. Customer service is important to us, so we're disappointed we fell short. Our team should always be willing and able to assist you. Your feedback is appreciated as we are always looking to improve. We hope you’ll give us a chance to turn things around on your next visit.

Clark Bennett · 1 year ago

Had a great experience replacing a lost phone. Our salesperson Logan was exceptional!! Really patient and thorough and helped us find the best solution to the problem.

Owner's response · 1 year ago

This is wonderful to hear, Clark! We're so glad that Logan went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.

Photos

About

Telecommunications store offering cell phones, wireless plans, accessories & more.

Service options

Kerbside pickup
Delivery
In-store pick-up
In-store shopping
Same-day delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Payments

Cheques
Credit cards
Debit cards
NFC mobile payments

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