T-Mobile

I love love ❤️ T-mobile.. always a good deal. One time, they overcharged me for a year, and they credited my account all that money back... never have a problem with doing insurance claims. Always have credit with them, always upgrading my phones so I can keep up with today's technology..

My mom and I have been customers of T-mobile for over 10 years and recently had some difficulty with our account and jump plan. Austin was the most patient and kind individual along with his manager Eddie! Thank you to this branch for helping us and making sure we left fully taken care of.

I had been given the run around on the phone with 2 customer service persons in the call center... I was going to try TMobile one more time before I went to another cell phone provider. I didn't want to be jerked around again. I wasn't about to try the call center again. I spoke with Megan that works at the 55th and Wadsworth store. She made me feel I could trust her... so.. I asked if she'd be there, if I showed up in person in 45mins? She said yes and gave me her schedule for the day. She helped me get 2 great phones with a better plan... she was AMAZING. I WAS READY TO GO TO A NEW CARRIER.. Megan was very good at listening to what I needed, what I could afford being disabled, working part time and being a senior citizen. I said something about how I missed the wonderful customer service I always had received all my years with sprint. She smiled and said she used to be sprint ... that's what makes all the difference in the world in her customer service skills... I can tell who came from sprint.. and who has been with t mobile only... BIG difference. Megan went out of her way to explain everything and find me the best deals, I could work with. She made me feel like she wanted me to be happy... with what I was getting and choosing... not just trying to make a sale... Thank you Megan for all your help and understanding! I wish you could train the call center employees as well as the ones in the stores... You are ABSOLUTELY AMAZING and make a wonderful difference in your customers experience at T Mobile!

Jake Assistant Manager was very rude and short with customers when signing them into his waiting list. When he asked myself and family why we were in store. I responded we would like to purchase 3 phones today. He asked for my identification. When I gave it to him he said the last name doesn’t match! I responded and said I could go get our marriage license so we could change that. We’ve been married for 8 years and I’ve been your customer for 14 years. He rudely asked for my husbands ID then asked for our verification code all while getting louder and louder. My husband asked why are you treating us this way? His response was I am not selling you phones and you can leave!! Very loudly!!! 14 years as a T- Mobile customer. I never felt so discriminated against. He was a horrible person with no customer service whatsoever.

I have to give a huge shoutout to my man Tyler!! In the past I’ve struggled to find helpful staff at T-Mobile locations around Denver, so I was avoiding stopping in T-Mobile to ask some questions & make changes to my account. Tyler was super patient & knowledgeable & helped me accomplish everything I needed. He went above & beyond to make sure I was good before leaving. Thanks bro 💪🏽

Waited 40 minutes well they were helping another customer for them to just tell me the Samsung watch I was waiting for wasn't in their safe, poor customer service, I expect better from a company I've been doing business with for over 20 years, shame on them!!!

T-Mobile as a company is terrible. They treat their customers like trash and have no resolution or compensation for a phone that hasnt been working for a month due to THEIR network not working. All T-Mobile does is pass the buck. Go in store, you have to call. Call in, you have to go to a store. Then they have the nerve to send us to apple multiple times (even after apple ran diagnostics and proved the phone isn't the issue the first time) and still won't take ownership of this issue. STAY AWAY AT ALL COST, they don't appreciate their customers. I have been a loyal Sprint customer for 10+ years and and never dealt with the disrespect and disregard as I have with T-mobile the last year. I just want a functional phone service but they cannot even provide that but have the nerve to ask for my payment even when the phone hasn't worked for a month! I do not recommend this service, not even to my worst enemy.

We were in the 55th and wadsworth tonight (7.1.23) and Jacob was excellent. Helped answer all of our asinine questions and wrote everything down on paper before even moving forward with everything. He was extremely patient and made the whole process extremely fast and painless. Thank you again for all your help!

Had a great experience getting a new phone, i am not super tech savvy and Liz was understanding and helpful. Took me less than 45 minutes for the whole process and she was accomodating. Great employee!

Kristina H was amazing! She was helpful, shared a ton of great info and was focused on making sure I had all the info I needed. She was not just there to make sure she got a sale. She was great to work with.