T-Mobile

Update—- It’s been 4 days and no reply from anyone at the store. We just had a horrible experience in the T Mobile store on 120th by Target. We went in and explained that we had been tossed back and forth between customer care and the stores. I spent over 4 hours messaging with customer care when I got my new phone because they kept messing up my account. Then I finally got my new phone but still needed to fix my account and return my old phone. The person who we spoke to in the store said his name was Brighton. He acted bored to be at his job and annoyed to help us from the beginning. When I showed him that my email said that I could bring the old phone back to the store he gave us more attitude. He said the system won’t let them do it and he would have to print the label, box it up and then we would have to go mail it. My Husband and I were discussing how the whole process of me getting a phone had been a nightmare and not made sense. That is all 100% true. Brighton snapped at us and said “Do you want me to do this or not? You’ve been complaining since you walked in the door.” My Husband and I were stunned to say the least. Every single issue we have had is valid and not customer friendly at all but Brighton’s rudeness was so over the top and unprofessional. Not one time did we raise our voice or snap at him until the very end because we were so caught off guard by his actions. At the end, my Husband asked for his name and expressed to Brighton that he had been rude since the beginning. Then we left. To be honest, the only reason I am staying a T Mobile customer is because my Husband has been a long time employee of T-Mobile corporate. If I was a regular customer, I would be leaving T-Mobile and wouldn’t have gotten a new phone at all. I want to be contacted by someone who can make a change at this store please. No customer should go through this much trouble with a phone.

Had a horrible experience at the Bradburn T-Mobile so we came to this location and customer service was taken very serious, Christian was an amazing employee who was very knowledgeable and had a great personality for his job! Thank you for changing the experience from the other location. All the employees at this location had great attitudes and all seemed to work well together! Great job we will return to this location for all our phone needs!

Went to buy new phone. Person who helped me not friendly or helpful with my questions. Had to go back for help with phone 2 times. Both of those people were very helpful.

Christian was very helpful and knowledgeable. He did not rush us and explain everything. Best experience with T-Mobile since I got my phone in 1998. He should get a bonus.

Do not go here. They told me to go get my screen fixed so I could get the 800.00 off a new Iphone. So I DID get it fixed (120.00 later) and they failed to tell me that I needed a certain plan to get the 800.00 which would've ended up costing me $80.00 more per month ANYWAYS!!!! So now I am out a phone and 120.00 because the staff at T-Mobile was too lazy to look up my plan before telling me to go fix my phone. The best they could do was 100.00 off a new phone which did not even cover the cost to fix my screen on my old phone. I will NEVER be going back to this location.

The employees were so unhelpful and rude. I wanted to get an Apple Watch because our daughter SyncUP Watch broke and they wouldn’t even give us the time of day. Just kept saying you won’t qualify for a promotional deal. I called T-Mobile and had a watch and paid in 15 minutes. Not sure why they wouldn’t help us.

Just lost a 1300 dollar sale, never had such rude customer service. The lady there was very unhappy to see us, asked us what we wanted and basically told us very rudely that they closed in 15 minutes and wouldn't have time for us. I can understand if we were told in a nice way but she was fuming that we even walked in. I'll go to another store tomorrow 😌

The place was really crowded but they got to everyone quickly. I thought I would need a new phone but they showed me how to fix my problem without trying to sell me something new.

Stacey was great, patient, and took time to help me! Will definitely be back to see her when it is time to upgrade my phone!

I WANTED TO GIVE A BIG THANKS TO BYRON @ STORE # 1SID FOR BEING SO PATIENT WITH ME AND HELPING ME MAKE SURE THAT THE CONNECTION FOR MY WATCH TO MY PHONE WAS CORRECT, AND SHOWING ME THE FEATURES ON MY WATCH THAT I DIDN'T EVEN KNOW ABOUT. ALSO APPLYING MY SCREEN PROTECTOR.