Navy Federal Credit Union

My accounts got drained because this branch accepted bad checks. If you want security tapes, they will need to be subpoenaed. The fraud department also takes forever getting your stolen money back to you, unlike other banks and credit unions. The manager however, Amanda Fox was helpful in getting me information the fraud department is taking forever on.

This isn’t branch specific, it’s about the company as a whole. If you use Navy Federal I would highly encourage you to think again. This is the worst banking institution out there. After 4 $150 transactions at a restaurant at 5:30am were processed they finally blocked another 3 and notified me of potential fraud. I contacted NF as soon as I woke up at 7:20am. I spoke to Amy who was very helpful with processing the claim but was told it could take up to SIXTEEN business days for the money to be returned to my account. They have to wait 3 days for it to process or fall off (yeah, because a fraudulent transaction will magically fall off), then another 3 for “someone” to submit fraud claim for me, then up to TEN business days for NF to refund. This is $600, not $60. With todays economy, who can wait SIXTEEN BUSINESS DAYS for the money to be returned? That’s over 3 calendar weeks. I told her I was going on a trip in a week and she said it wouldn’t be returned by then. I had a fraud claim with USAA for $1400 in 2012 and they returned the $$ immediately. Common sense applies—they knew that it was obviously fraud and they also knew they could pull the $$ from my account if they magically discovered it wasn’t. Do you think Navy Federal can do that? Nope. I told Amy to move the $$ to another account (don’t have bank card) and close that one so I could withdraw the funds to move to a local credit union. She said they wouldn’t refund the $$ if I did that. DO NOT BANK WITH NAVY FEDERAL. It doesn’t take SIXTEEN BUSINESS DAYS to return $600. But hey, let’s hold on to your money so we can collect interest. May not be much interest from $600 but when this policy applies to all members and they’re waiting SIXTEEN BUSINESS DAYS to refund, imagine how much $$ they’re holding on a daily basis. This company is scum. Do yourself a favor and find another financial institution. I know I will as soon as these thieves process the claim in SIXTEEN BUSINESS DAYS. One more thing, check your bank account to make sure you’re not missing $$.

The NFCU is pure awesome! First class treatment in and out of the credit union! Can't say enough positive accolades about the NFCU and their staff. I have been with them for 47 years.

This is probably the slowest NFCU branch that I have ever been to. Customer wait times are just as important as the customer interaction. Having to drive one hour for a bank to print me out a document and having to wait more than an hour is unacceptable.

Good benefits the credit union has. The customer service need much work. As with traditional banks or any public place location is everything. The Navy Federal in Aurora is better in being slightly more polite than in Centennial. Customer service should be 1 every where.

Although it's farther than I like, I feel great doing my banking here. Friendly staff, very knowledgeable, and a variety of ways to save and invest your money.

Been a member since 1987 and always have exceptional service. Loan application and approval are super easy!

Terrible service, constantly change procedures without notification. Sadly they are supposed to help military and their families. Everyone is better off never banking with them. Don’t trust with your money, they’ll figure out a way for you to never be able to get it.

Terrible customer service , I came in 2 weeks ago to pay everything off gave them 600$ cash for my credit card and 1,000 on for everything else , A week goes by and i get a notification saying i still owe on my card . I go back into the branch and they tell me pretty much they dont know where the money was put . Took 3 employees to help and still messed it up, talked to 4 people over the phone and all of them said word for word that they don’t know what to do and that they’re going to have to get back to me, I paid $1700 for them to ask me for more money . Do better

Navy Federal is a terrible banking company. I lost my wallet and went in to the bank to get a new debit card. They asked for my ID but I told them it was also in my wallet that I lost. They would not accept my military papers or my fishing license as identification and did not offer me any other alternatives other than ordering a card online with would take 3 to 5 buisness days and today is Friday. All my money is on my card and to get a new ID card I have to get an eye exam which costs about $150 and pay the fee for the new license and then it will also take 3 to 5 buisness days. The most money that Navy Federal would let me have access to from MY ACCOUNT was a one time 100 dollar withdrawal which will not even cover my eye exam. I have military documents that provide my identification, I have a fishing license and old picture id's and navy fed still REFUSES to give me access to my money or even show any desire whatsoever to help me in this predicament. ZERO STARS. The employees were also pretty rude and showed no sympathy or interest in helping me solve the crisis.