place hero

Mile High Ace Hardware & Grden

Source for tools & supplies

  • Kerbside pickup
  • Delivery
  • In-store shopping
2800 W 104th Ave, Denver, CO, 80234, United States
Open · Closes at 8 PM
coloradohelpfulplace.com
+13035312370

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Friday
8 AM - 8 PM
Saturday
8 AM - 7 PM
Sunday
9 AM - 6 PM
Monday
8 AM - 8 PM
Tuesday
8 AM - 8 PM
Wednesday
8 AM - 8 PM
Thursday
8 AM - 8 PM

Reviews

5
70%4
19%3
4%2
1%1
5%
4.5
435 reviews

Summary

"The most helpful staff of any place I have gone."

"Great service, experienced hardware staff."

"Small store but good variety and prices."

George Dodson · almost 9 months ago

In the past I would rated them five stars. Their associates on the sales floor are extremely helpful, and for the most part, very knowledgeable. Due to their Service Department, I now give them three stars at best. It took them six and a half weeks to sharpen and tune-up a chainsaw which I still haven't been able to get to start up. I've been coming to this location 15+ years having a positive shopping experience. In all fairness, this is the first time I've used the Service Department, and most likely the last time. UPDATE: Dave, the tech who serviced my chainsaw, called me and educated me on how the chock worked. I followed his instructions and it started right up after using the chock properly.. thank you Dave. I'll rate them a 4 now for how he addressed my concerns. But still 6.5 weeks to sharpen and tune up a chainsaw isn't acceptable. If the store manager doesn't have the authority to hire another service technician to help out then this issue should be elevated to the 'Powers-To-Be'. After all this, I'll still remain a loyal customer to this location.

Owner's response · 9 months ago

George, we are very sorry to hear that this was your last experience in our store. Though it's not what we hope to hear, we do appreciate the candid feedback. We would love opportunity to discuss this further so we can work to make things right. If you would like to discuss your experience more in depth and provide some contact information so we can reach out about your ongoing issues, please contact us via email at [email protected]. Thank you.

David Bourbois · 8 months ago

Just wanted to commend Kevin for the excellent service I received, I told him I felt like it was Christmas morning with all the help he provided. Ace is the place to get knowledgable advice, and when you get the added courtesy it sure makes the shopping experience memorable. I would also like to thank Janie for her friendly help at the register. I am visiting from Texas and must admit our Ace stores back home could learn a lesson in customer service from the workers at Ace Hardware Mile High.

Owner's response · 8 months ago

David, thank you for your kind review! We pride ourselves on our customer service, so we love to hear feedback like yours! Thank you for your business as well!

Donna Santella · 7 months ago

I needed an extra ignition key for my 2015 Chevrolet City Express. It was $200 and I had to prepay. I was told it would take approximately 2 weeks. At the end of two weeks I called the key department they told me the order just went out that day, he said to give it another one or two weeks. After five weeks I called because I didn't hear anything and the person at the key counter put me on hold for about 20 minutes. He came back and told me he called the company and told me he would call me the following week and keep me. He refunded me 20%. I did not hear from him for two weeks. I called again and asked for the name of the district manager and the phone number and was told that the manager happened to be in that day his name was Justin. He took my number and said he would call me right back. Apparently the key was hanging back there for a week and nobody bothered to call me. The moral of the story is it took almost 2 months. When the young man that I had an appointment with to program the key showed me the key it had all the bells and whistles on it and I told them when I went in and paid for the key that Mikey was playing it didn't do anyting. I'm sure I got charged a lot more and what he told me was well that's all they have yet nobody mentioned that when I ordered the key. What a horrible experience. I could not make this stuff up so be your own judge if you go there.

Owner's response · 7 months ago

Donna, We are very sorry to hear this was your experience in our store and have no excuses for the poor service and lack of attention you received. We pride ourselves on our customer service, but clearly fell well short in this instance and for that we sincerely apologize. We do however very much appreciate your honest feedback and will use it as a training tool for our staff as we work to continuously improve. We would love to work to earn your trust and future business back, if you would let us and we will be in touch. Thank you

Pamela Mohn · 8 months ago

I took a screen in to be rescreened and after about 3 weeks I called back to see if it was done. I got Joey on the phone he said he could check it out, turns out he's a manager and my screen hadn't ever gone out for repair he got it fixed the same day and didn't charge me anything. Now that's customer service!!!! Thank you so much ❤ Joey. You're quite a treasure. Appreciate it very much.

Owner's response · almost 8 months ago

Pamela, thank you for your review! We pride ourselves on our customer service, so we love to hear feedback like this! We appreciate your patronage and look forward to helping you again soon!

David Potter · almost 9 months ago

Didn't have 2 out of the 3 basic landscaping tools I needed for a project. Other than the lacking inventory great store. On g tho how tf is it a store if they don't even have any of the items they should in stock and ready to sell. I get this is a common retail issue but come on.

Owner's response · almost 9 months ago

David, we are sorry to hear your last visit to our store only warranted a three star review and apologize we didn't have the items you were looking for in stock. However, we do very much appreciate the candid feedback as we work to continuously improve. If you would like to share what items we did not have so we can look into fixing this issue, please reach out via email to [email protected]. Thank you

David Frost · 7 months ago

Front counter ladies were very helpful and nice. The service guys looked mad. Both of them, but the one helping me, was respectful and helpful.

Owner's response · 7 months ago

David, thank you for your review and we appreciate your business!

Christina Sergo · almost 10 months ago

Went to get a new key fob & very happy with my experience. They guy doing my key was very knowledgeable & helpful. Saved me over 200$ verses going to the car dealer. My go to Ace.

Owner's response · almost 10 months ago

Christina, thank you for your kind review! We appreciate your patronage and look forward to helping you again soon!

David Risley · almost 1 year ago

Good store with a lot of great items and a few helpful employees. I wouldn't suggest the services & repairs department. It would have been nice to nice to have the option to set up an appointment or get some sort of solution instead of the "we can't do that today" response for a service request advertised on the website. Won't be back.

Owner's response · almost 1 year ago

David, We are very sorry to hear your last visit to our store only warranted one star and that we were not able to get you set up for a repair, but we do appreciate the feedback. We would love the opportunity to make things right and win back your business if you would let us. If you would like to share more about your experience or would like to share your contact information so the store manager can reach out to you directly, please reach out via email to [email protected]. Thank you.

Nathan Hayes · 1 year ago

So happy to see this Ace now carries the big (17lb) bags of FOGO Premium Lump Charcoal. Same price as Amazon! I do a lot of BBQ in my Big Green Egg and appreciate that they carry a variety of Charcoals to fit your needs depending on if I am grilling or smoking. Love this Ace.

Owner's response · 1 year ago

Nathan, thank you for your kind review. We appreciate your business and look forward to helping you again soon!

Rocket Storm · 1 year ago

I entered the store and immediately heard two employees griping about another employee. I don't want to hear that. It's unprofessional. I found what I needed and stood in the checkout line. I stood there for quite some time. Zero acknowledgment. Although only one customer was ahead of me. None of the employees were ringing anyone up. Three employees were talking to each other at register #1, with the light on. Atregister #2, one employee was just sanding there with the light off. After waiting for some time, I set my items on the counter and left. I had a $49 Yeti Tumbler, $8 clips, and $10 hooks. Essentially, Ace Hardware lost a $70 sale. Because no clerk wished to acknowledge the customers in line. I like to support local and small businesses. But geez. This makes it tough.

Owner's response · 1 year ago

We are very sorry to hear this was your last experience in our store and do not have an excuse for the lack of attention you received. Though it's never what we hope to hear, we do appreciate the feedback. We pride ourselves on our customer service but clearly fell short in this instance and we will use your experience as a training tool as we work to continuously improve. We would love to opportunity to make things right, if you would like to discuss your experience further please reach out via email to [email protected]. Thank you.

Photos

About

Hardware store stocking household tools, garden supplies, home decor & more.

Planning

Quick visit

Service options

Kerbside pickup
Delivery
In-store pick-up
In-store shopping
Same-day delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Offerings

Assembly service
Repair services
Service guarantee

Payments

Cheques
Credit cards
Debit cards
NFC mobile payments
Credit cards

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