Mile High Ace Hardware & Grden

In the past I would rated them five stars. Their associates on the sales floor are extremely helpful, and for the most part, very knowledgeable. Due to their Service Department, I now give them three stars at best. It took them six and a half weeks to sharpen and tune-up a chainsaw which I still haven't been able to get to start up. I've been coming to this location 15+ years having a positive shopping experience. In all fairness, this is the first time I've used the Service Department, and most likely the last time. UPDATE: Dave, the tech who serviced my chainsaw, called me and educated me on how the chock worked. I followed his instructions and it started right up after using the chock properly.. thank you Dave. I'll rate them a 4 now for how he addressed my concerns. But still 6.5 weeks to sharpen and tune up a chainsaw isn't acceptable. If the store manager doesn't have the authority to hire another service technician to help out then this issue should be elevated to the 'Powers-To-Be'. After all this, I'll still remain a loyal customer to this location.

Just wanted to commend Kevin for the excellent service I received, I told him I felt like it was Christmas morning with all the help he provided. Ace is the place to get knowledgable advice, and when you get the added courtesy it sure makes the shopping experience memorable. I would also like to thank Janie for her friendly help at the register. I am visiting from Texas and must admit our Ace stores back home could learn a lesson in customer service from the workers at Ace Hardware Mile High.

I needed an extra ignition key for my 2015 Chevrolet City Express. It was $200 and I had to prepay. I was told it would take approximately 2 weeks. At the end of two weeks I called the key department they told me the order just went out that day, he said to give it another one or two weeks. After five weeks I called because I didn't hear anything and the person at the key counter put me on hold for about 20 minutes. He came back and told me he called the company and told me he would call me the following week and keep me. He refunded me 20%. I did not hear from him for two weeks. I called again and asked for the name of the district manager and the phone number and was told that the manager happened to be in that day his name was Justin. He took my number and said he would call me right back. Apparently the key was hanging back there for a week and nobody bothered to call me. The moral of the story is it took almost 2 months. When the young man that I had an appointment with to program the key showed me the key it had all the bells and whistles on it and I told them when I went in and paid for the key that Mikey was playing it didn't do anyting. I'm sure I got charged a lot more and what he told me was well that's all they have yet nobody mentioned that when I ordered the key. What a horrible experience. I could not make this stuff up so be your own judge if you go there.

I took a screen in to be rescreened and after about 3 weeks I called back to see if it was done. I got Joey on the phone he said he could check it out, turns out he's a manager and my screen hadn't ever gone out for repair he got it fixed the same day and didn't charge me anything. Now that's customer service!!!! Thank you so much ❤ Joey. You're quite a treasure. Appreciate it very much.

Didn't have 2 out of the 3 basic landscaping tools I needed for a project. Other than the lacking inventory great store. On g tho how tf is it a store if they don't even have any of the items they should in stock and ready to sell. I get this is a common retail issue but come on.

Front counter ladies were very helpful and nice. The service guys looked mad. Both of them, but the one helping me, was respectful and helpful.

Went to get a new key fob & very happy with my experience. They guy doing my key was very knowledgeable & helpful. Saved me over 200$ verses going to the car dealer. My go to Ace.

Good store with a lot of great items and a few helpful employees. I wouldn't suggest the services & repairs department. It would have been nice to nice to have the option to set up an appointment or get some sort of solution instead of the "we can't do that today" response for a service request advertised on the website. Won't be back.

So happy to see this Ace now carries the big (17lb) bags of FOGO Premium Lump Charcoal. Same price as Amazon! I do a lot of BBQ in my Big Green Egg and appreciate that they carry a variety of Charcoals to fit your needs depending on if I am grilling or smoking. Love this Ace.

I entered the store and immediately heard two employees griping about another employee. I don't want to hear that. It's unprofessional. I found what I needed and stood in the checkout line. I stood there for quite some time. Zero acknowledgment. Although only one customer was ahead of me. None of the employees were ringing anyone up. Three employees were talking to each other at register #1, with the light on. Atregister #2, one employee was just sanding there with the light off. After waiting for some time, I set my items on the counter and left. I had a $49 Yeti Tumbler, $8 clips, and $10 hooks. Essentially, Ace Hardware lost a $70 sale. Because no clerk wished to acknowledge the customers in line. I like to support local and small businesses. But geez. This makes it tough.