The Home Depot
Warehouse-like home improvement retailer
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Kudos for cashier's who haven't forgotten what true customer service is!!!"
"I ordered a faucet online and paid for a scheduled delivery."
"The folks who work there generally have strong experience in one or more trades."
I had some great help from a fantastic and inspiring employee named April. The store was clean and organized, but not totally accurate to the signs on the isles. Thankfully there were a ton of helpful employees everywhere like hailing for a cab in NYC. The prices were also notably higher than competitors. They do not have Apple Pay which I was unable to purchase anything from the store, so that probably cost the store $30-$40 in employee time to both spend so long helping me find everything due to the mislabeled isles, and also put everything back that I didn’t purchase. Over all besides the amazing customer service, 2 stars is accurate.
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The loading/vip truck area is an accident waiting to happen!! Every time we buy items to be loaded or just walk out of this entrance/exit, you have to have eyes in the back of your head to avoid the vehicles that dont pay attention when pulling in and out of this area. No regard for other vehicles or pedestrians. Would be great if a competent manager could stop allowing the vip parking that takes up the whole area. Its just a matter of time till there is a bad accident here, or worse. Even the "kids" who work there agree it is very bad. Shame on you Home Depot. Customers - you have been warned.
The loading zone is always crowded with Dodge diesel pick ups. You can't get into the loading area to load your vehicle. You have to park up the lot near the riding lawn mowers to load up. It was not always like this. The loading zone used to be clear of parked vehicles and was for loading. This policy of VIP parking goes against any resemblance of common sense. Please reverse this policy and make the loading zone a loading zone again.
Rude management. I saw somebody put notes on peoples RVs, threating to tow. They were parked in the back of the parking lot AFTER closing, I'm assuming to rest from traveling, there isn't any no parking or no overnight. The notes were passive aggressive threatening towing of their RVs but not the cars that are abandoned in their parking lot. they have made it apparent that RVs aren't welcome in their lot. Also the parking lot is horrendous for pedestrians and trailers, nobody respects the rules of the road and its covered in tight turns.
Needed a skid-steer loader to do some grading on my driveway. Home Depot had two available at a good overnight rate. Friendly, helpful staff. Saved hundreds and hundreds by doing the job myself thanks to the Home Depot equipment rental program.
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Who doesn't love and Home Depot that has everything and anything for home improvement. Lots of staff in the store and will escort you to help you find the right products. They also have kitchen appliances, refrigerators and a ton of plants. Other businesses are in this mall as well.
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Genuinely awful. Anything you need done in the lumber department go somewhere else. They never have the saws working and the customer service is honest to God the worst. Especially if you plan on doing a DIY project forget about coming here.
This review would be 5 stars but they don't take tap pay. So I had to go out of my way to get cash back from another store to pay for my shiz
As far as products go, it's everything you'd expect from a typical chain home improvement store. It's the employees and management that makes this store better than the others. I had an excellent experience and was treated very well by everyone we interacted with. I observed staff treating people with disabilities very professionally.
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We were returning an item but the scanner wouldn't scan correctly and the cashier was not going to give us refund until I pointed a second UPC code on the other side of the box. So check your boxes if the scanner is not working properly. Otherwise the store was nice, associates were friendly.
About
Chain home improvement retailer for tools, appliances & other products (some offer truck rentals).
Service options
Accessibility
Offerings
Amenities
Planning
Recycling
Payments
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